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Cisco DPQ2425 User Manual

Wireless residential gateway with digital voice adapter
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Cisco Model DPQ2425 Wireless
Residential Gateway with Digital
Voice Adapter User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
Introduction...............................................................................................................11
How Do I Mount the Modem on a Wall? (Optional)...........................................18
What Are the System Requirements for Internet Service?.................................. 21
What Are the Requirements for Telephone Service?...........................................22
Voice Adapter?..........................................................................................................28
How Do I Troubleshoot My Internet Service Installation?.................................98
How Do I Maintain the Battery?.............................................................................99
Frequently Asked Questions.................................................................................101
Having Difficulty? ..................................................................................................109
Tips for Improved Performance ...........................................................................110
Front Panel LED Status Indicator Functions....................................................... 111
Notices...................................................................................................................... 114
For Information .......................................................................................................115

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  • Page 1: Table Of Contents

    Cisco Model DPQ2425 Wireless Residential Gateway with Digital Voice Adapter User Guide In This Document IMPORTANT SAFETY INSTRUCTIONS ...............2 Introduction.......................11 Where Is the Best Location for My Wireless Residential Gateway?....17 How Do I Mount the Modem on a Wall? (Optional)...........18 What Are the System Requirements for Internet Service?........

  • Page 2: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
  • Page 3 IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.
  • Page 4 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source.
  • Page 6 IMPORTANT SAFETY INSTRUCTIONS Disposal The batteries may contain substances that could be harmful to the environment. Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and local/national disposal and recycling regulations. The batteries may contain perchlorate, a known hazardous substance, so special handling and disposal of this product might be necessary.
  • Page 7 IMPORTANT SAFETY INSTRUCTIONS Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables. Telephone Equipment Notice When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric stock and injury to persons, including the following: 1.

  • Page 9: Declaration Of Conformity

    Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.
  • Page 10 Radiation Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits.

  • Page 11: Introduction

    (VoIP) Wireless Residential Gateway is a cable modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. The DPQ2425 wireless residential gateway delivers data, voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the residence or small office and support high-speed data access and VoIP services, all in one device.
  • Page 12 The carton contains the following items: One AC power cord One DPQ2425 One CD-ROM One Ethernet cable (CAT5/RJ-45) Lithium Ion cartridge battery If any of these items are missing or damaged, please contact your service provider for assistance.

  • Page 13: Front Panel Description

    Introduction Front Panel Description The front panel of your wireless residential gateway provides LED status indicators that indicate how well and at what state your wireless residential gateway is operating. See Front Panel LED Status Indicator Functions (on page 111), for more information on front panel LED status indicator functions.
  • Page 14 Introduction TEL2—ON, telephony service is enabled. Blinking, line 2 is in use. OFF, phone service for TEL 2 is not enabled 10 BATTERY—ON, the battery is charged. Blinking, the battery charge is low. OFF, the unit is operating from battery power, that the battery charge is depleted, or the battery is defective or missing Notes: After the wireless residential gateway is successfully registered on the...

  • Page 15: Back Panel Description

    Introduction Back Panel Description The following illustrations show the description and function of the back panel components on the DPQ2425. TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring to conventional telephones or fax machines ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC or your home network REBOOT EMTA—A momentary pressing (1-2 seconds) of this switch reboots...
  • Page 16 Introduction POWER—Connects the wireless residential gateway to the AC power cord that is provided with your wireless residential gateway CAUTION: Avoid damage to your equipment. Only use the AC power cord that is provided with your wireless residential gateway. CABLE—F-connector connects to an active cable signal from your service provider ANTENNA—Connection for external 802.11 antenna 4028630 Rev A...

  • Page 17: Where Is The Best Location For My Wireless Residential Gateway

    Where Is the Best Location for My Wireless Residential Gateway? Where Is the Best Location for My Wireless Residential Gateway? The ideal location for your wireless residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your wireless residential gateway.

  • Page 18: How Do I Mount The Modem On A Wall? (Optional)

    How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the wireless residential gateway on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally.
  • Page 19 How Do I Mount the Modem on a Wall? (Optional) Mount the modem as shown in one of the following illustrations. Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.
  • Page 20 How Do I Mount the Modem on a Wall? (Optional) Mounting the Residential Gateway on a Wall Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the wireless residential gateway.

  • Page 21: What Are The System Requirements For Internet Service

    What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your wireless residential gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 22: What Are The Requirements For Telephone Service

    What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? Number of Telephone Devices The RJ-11 telephone-style connectors on the wireless residential gateway can each provide telephone service to multiple telephones, fax machines, and analog modems. The maximum number of telephone devices connected to each RJ-11 port is limited by the total Ringing Load of the telephone devices that are connected.

  • Page 23: How Do I Subscribe To High-Speed Internet And Telephone Service

    How Do I Subscribe to High-Speed Internet and Telephone Service? How Do I Subscribe to High-Speed Internet and Telephone Service? Before you can use your wireless residential gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.
  • Page 24 How Do I Subscribe to High-Speed Internet and Telephone Service? I Already Have an Existing High-Speed Internet Access Account If you have an existing high-speed Internet access account, you must give your service provider the serial number and the MAC address of the wireless residential gateway.

  • Page 25: How Do I Connect My Gateway For Internet And Telephone Service

    How Do I Connect My Gateway for Internet and Telephone Service? How Do I Connect My Gateway for Internet and Telephone Service? You can use your residential gateway to provide both telephone service and to provide Internet access, and you can share that Internet connection with other Internet devices in your home or office.
  • Page 26 How Do I Connect My Gateway for Internet and Telephone Service? Connecting the Gateway for High-Speed Data and Telephone Service WARNING: To avoid personal injury, follow the installation instructions in the exact order shown. To prevent possible damage to equipment, disconnect any other telephone service before connecting your cable modem to the same wires.
  • Page 27 How Do I Connect My Gateway for Internet and Telephone Service? Connect one end of a telephone jumper cable (not included) to a telephone outlet in your home or to a telephone or fax machine. Then connect the other end of the jumper cable to the appropriate RJ-11 TELEPHONE port on the back of the gateway.

  • Page 28: How Do I Configure My Wireless Residential Gateway With Digital Voice Adapter

    How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? To configure your wireless residential gateway, you must first access the WebWizard configuration pages. This section provides detailed instructions and procedures for accessing the WebWizard pages and for configuring your wireless residential gateway to operate correctly.
  • Page 29 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Accessing the Residential Gateway You must access the WebWizard in order to configure the wireless residential gateway. To gain access to the WebWizard, use the web browser on the PC attached to the gateway and complete the following steps.
  • Page 30 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description Cable Modem Status Lists one of the following possible current states of the modem: other notReady notSynchronized phySynchronized usParametersAcquired rangingComplete ipComplete todEstablished securityEstablished psrsmTransferComplete registrationComplete operational accessDenied Vendor...
  • Page 31 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setting Configuration Options Use the Setup page to access the various configuration options for the wireless residential gateway. Detailed descriptions of each configuration option follow later in this guide. Important: After you access the WebWizard by typing the 192.168.0.1 IP address into your web browser while the gateway is online, an authentication window similar to the following window opens:...
  • Page 32 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Page The following illustration is an example of the Setup page. Setup Page Section Headings The Setup page is divided into the following section headings: Basic Settings Advanced Settings Firewall Parental Control...
  • Page 33 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Basic Settings The following table provides a description of the pages available from within the Basic Settings section of the Setup page. Field Name Description Password Settings Use this link to set or modify your password settings Set Time Use this link to enable or disable time synchronization by Network Time protocol...
  • Page 34 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description Port Forwarding Use this link to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the local area network (LAN) by specifying the mapping of TCP/UDP ports to local PCs or to the IP address of other devices.
  • Page 35 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Firewall The following table provides a description of the pages available from within the Firewall section of the Setup page. Field Name Description Options Use this link to configure web page filtering and firewall protection Event Logging Use this link to access the firewall event log and to...
  • Page 36 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Wireless The following table provides a description of the pages available from within the Wireless section of the Setup page. Field Name Description Basic Use this link to configure your wireless access point (WAP) parameters, including service set identifier (SSID) and channel number Security...

  • Page 37: Configuring Your Password Settings

    How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Configuring Your Password Settings Use the Basic Settings - Password Settings page to set up or modify a password to restrict unauthorized persons from accessing to your wireless residential gateway settings.
  • Page 38 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? To set up your password To set up your password, type your password in the Password field, and then re-type your password in the Re-Enter Password field. Click Apply to save your password. A web page appears to indicate that you have successfully set your password.

  • Page 39: Network Time Protocol

    How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Configuring Network Time Synchronization Use the Basic Settings Enable/Disable time synchronization by Network Time protocol page to enable or disable time synchronization by Network Time protocol. Note: If you are not familiar with the time configuration procedures detailed in this section, contact your service provider before you attempt to change any of the wireless residential gateway default time synchronization configuration settings.
  • Page 40 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Basic Settings - Enable/Disable Time Synchronization by Network Time Protocol Page Description The following table provides a description of the fields within the Basic Settings Enable/Disable time synchronization by Network Time protocol page. Field Name Description Current System Time...

  • Page 41: Configuring The Network Settings

    How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Function Keys Description Apply Saves all additions, edits, and changes Add Server Allows you to add a network time server Remove Server Allows you to remove a network time server Under normal conditions, you should use the default network settings.
  • Page 42 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Basic Settings - Network Configuration Page Description The following table provides a description of the fields within the Setup Basic Settings - Network Configuration page. Field Name Description LAN IP Displays the base IP address of the private home LAN and the...
  • Page 43 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description Static IP Manual entry is required. Your ISP will provide the information Address for you to enter into this field. Note: When setting a static IP address, you must enter the IP address, subnet mask, and default gateway before the static IP address will become operational.
  • Page 44 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Configuring and Managing IP Addresses Use the Setup Basic Settings - IP Management page to configure how your system manages and assigns IP addresses in your network. Note: If you are not familiar with the IP management procedures detailed in this section, contact your service provider before you attempt to change any of the wireless residential gateway default IP management settings.
  • Page 45 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Basic Settings - IP Management Page Description The following tables provide a description of the fields within the Setup Basic Settings - IP Management page. Field Name Description DHCP Server Allows you to enable or disable the DHCP server...
  • Page 46 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Function Keys The following function keys appear on the Basic Settings - IP Management page. Description Apply Saves the values you enter into the fields without closing the screen Force Available Forces the release of an IP address for you to re-use...
  • Page 47 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Basic Settings - Fixed CPE IP Assignment Page The following illustration is an example of the Setup Basic Settings - Fixed CPE IP Assignment page. Setup Basic Settings - Fixed CPE IP Assignment Page Description The following tables provide a description of the fields within the Setup Basic Settings - Fixed CPE IP Assignment page.

  • Page 48: Saving Your Configuration

    How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Restarting the Gateway Modem Use the Setup Basic Settings - Restart Cable Modem page to restart your cable modem. Click Restart Modem in the Basic Settings section of the Setup page to access the Basic Settings - Restart Cable Modem page.
  • Page 49 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Basic Settings - Save RG Configuration to Local PC Page The following illustration is an example of the Setup Basic Settings - Save RG Configuration to Local PC page. To Save your current setting to your computer, click the floppy disk icon in the lower portion of the screen.
  • Page 50 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Enabling and Disabling Advanced Features Use the Setup Advanced Settings - Options page to enable or disable advanced features on your network. When the wireless interface is disabled, the transmitter is turned off.
  • Page 51 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description Remote Config Checking this box enables Remote Configuration Management Management that allows the user or network operator to view and/or modify the gateway set-up parameters from a location on the WAN, as opposed to the LAN side of the gateway.
  • Page 52 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Configuring IP Address Filters Use the Setup Advanced Settings - IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the wireless residential gateway default advanced IP filtering settings.
  • Page 53 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Configuring MAC Address Filters Use the Setup Advanced Settings - MAC Filtering page to configure MAC address filters. These filters allow you to deny or block access to the Internet by the individual MAC addresses listed in the table.
  • Page 54 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setting Up MAC Address Filters The Block/Pass drop down menu allows you to block or pass Internet access to the MAC addresses of the devices you list in the MAC Address Filters table. The following table describes the function of the Block/Pass drop down menu.
  • Page 55 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Configuring and Enabling TCP and UDP Port Filters Use the Setup Advanced Settings - Port Filtering page to configure and enable TCP and UDP port filters. These filters prevent a range of TCP/UDP ports from accessing the Internet.
  • Page 56 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Configuring Port Forwarding for Local IP Addresses Use the Setup Advanced Settings - Port Forwarding page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP/UDP ports to a local PC.
  • Page 57 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Advanced Settings - Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming. Note: For most widely used applications (including Microsoft X-Box Online Live), the built-in firewall automatically maps and opens ports required for that application while the application is in use.
  • Page 58 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Advanced Settings - Port Triggers Page The following illustration is an example of the Setup Advanced Settings - Port Triggers page. Setup Advanced Settings - Port Triggers Page Description Use this link to enter and enable the port forwarding trigger and target range start and end ports along with protocol information in the appropriate fields.
  • Page 59 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Configuring the DMZ Host Use the Setup Advanced Settings - DMZ Host page to configure an IP address that is visible to the WAN. DMZ hosting is commonly referred to as “exposed host,” and allows you to specify the “default”...
  • Page 60 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Configuring VPN Termination Use the Setup Advanced Settings - VPN Termination page to configure VPN protocols and manage VPN tunnels. A VPN is a connection between two endpoints in different networks that allows private data to be sent securely and transparently over public networks or other private networks.
  • Page 61 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Advanced Settings - VPN Termination - Blank Status Page The following illustration is an example of a blank Setup Advanced Settings - VPN Termination - Status page. No VPN tunnels are configured. Setup Advanced Settings - VPN Termination - Status Page with VPN Tunnel Configured The following illustration is an example of the Setup Advanced Settings - VPN...
  • Page 62 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Advanced Settings - VPN Termination - Status Page Description This section describes the section headings and field descriptions of the Setup Advanced Settings - VPN Termination - Status page. This page allows you to create, configure, and control IPsec VPN tunnels.
  • Page 63 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Creating and Configuring IPsec VPN Tunnels To create and configure IPsec VPN tunnels, click Add New Tunnel on the VPN Termination - Status page. The VPN Setup page opens. The following illustration is an example of the VPN Setup page.
  • Page 64 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Advanced Settings - VPN Setup Page Description This section describes the section headings and field descriptions of the Setup Advanced Settings - VPN Setup page. This page allows you create, configure, and control IPsec VPN tunnels.
  • Page 65 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description Subnet Allows you to enter Subnet information based on the selected Address group type as follows: For IP subnet, enter the subnet For single IP address, enter only the specific IP address For IP address range, enter the starting and ending IP addresses Mask Allows you to enter Mask information based on the selected Address...
  • Page 66 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Remote Endpoint Settings These settings control how the local endpoint (router) connects to the far VPN termination point (the other end of the VPN tunnel). Field Name Description Address group type Allows you to select the address group type for the remote VPN access group.
  • Page 67 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description Identity Allows you to enter the identity string after you have selected the identity type using one of the following formats: For IP address mode use the format xxx.xxx.xxx.xxx For FQDN use the format "yourdomain.com"...
  • Page 68 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Description Phase 1 encryption Allows you to select the form of encryption to secure the VPN connection between endpoints. Select from the following five encryption types: 3DES AES-128 AES-192 AES-256...
  • Page 69 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Description Phase 2 authentication Allows you to select an authentication type for another level of security. Select one of the following three authentication types: Null (none) You may choose any authentication type as long as the other end of the VPN tunnel uses the same method Note: SHA is recommended because it is more secure.
  • Page 70 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Firewall - Options Page Description This section describes the section headings and fields descriptions of the Setup Firewall - Options page. Note: If you make changes in any of the fields in the Setup Firewall - Options page, click Apply to apply and save your Firewall settings.
  • Page 71 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description Firewall Protection Enables/disables the firewall. When the firewall is enabled, the firewall will allow most commonly used applications to automatically open IP ports and pass data without any special setup or manual port configuration.
  • Page 72 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Firewall - Event Logging Page Description The Setup Firewall - Event Logging page shows events captured by the firewall. The log displays the following items: Description of the event Number of events that have occurred Last occurrence of an event Target and source addresses...
  • Page 73 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Function Keys The following function keys appear on the Setup Firewall - Event Logging page. Description Apply Saves the values you enter into the fields without closing the screen E-mail Log Allows you to force the system to send an e-mail alert even if the E-mail Alerts box is left unchecked...
  • Page 74 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Parental Control - User Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - User Setup page. This page allows you to set up user profiles. Each profile can be assigned customized levels of Internet access as defined by the access rules assigned to that user's profile.
  • Page 75 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description Content Rule Select the Content Rule for the current user profile. Content Rules must first be defined by going to the Rules Configuration page. You can access the Rule Configuration page by clicking the Basic Rules link under the Parental Control section of the Setup page.
  • Page 76 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Function Keys The following function keys appear on the Setup Parental Control - User Setup page. Description Add User Adds and saves a new user to the list of user profiles Remove User Removes the selected user from the list of user profiles Apply...
  • Page 77 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Parental Control - Basic Setup Page The following illustration is an example of the Setup Parental Control - Basic Setup page. 4028630 Rev A...
  • Page 78 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Parental Control - Basic Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Basic Setup page. This page allows you to create Internet access rules based on the content found in the URLs of Internet sites.
  • Page 79 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Function Keys The following function keys appear on the Setup Parental Control - Basic Setup page. Description Add Rule Adds and saves a new Rule to the list of content Rules Remove Rule Removes the selected rule from the content rule list Add/Remove...
  • Page 80 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Configuring Parental Control Time of Day Access Filters Use the Setup Parental Control - Time of Day Access Filter page to configure web access filters to block all Internet traffic to and from specific network devices based on day of week and time of day settings that you select.
  • Page 81 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Function Keys The following function keys appear on the Setup Parental Control - Time of Day Access Filter page. Description Allows you to add a new Time of Day access filter or rule.
  • Page 82 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Parental Control - Event Log Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Event Log page. This page allows you to track, by user, any attempts made by that user to access Internet sites that are restricted.
  • Page 83 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Wireless - Basic Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Basic page. Note: If you make changes in the Setup Wireless - Basic page, click Apply to apply and save your wireless basic settings.
  • Page 84 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Configuring Your Wireless Network Security and Encryption Parameters Use the Setup Wireless - Security page to configure your WAP wireless equivalent privacy (WEP) encryption keys and authentication. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the wireless residential gateway default wireless security settings.
  • Page 85 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Wireless - Security Page The following illustration is an example of the Setup Wireless - Security page. 4028630 Rev A...
  • Page 86 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Wireless - Security Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Security page. Note: If you are not familiar with the settings detailed in this section, contact your service provider before you attempt to change any of the wireless residential gateway default wireless security settings.
  • Page 87 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description WPA Pre-Shared Key Allows you to set a WPA Pre-Shared key. Enter a text string in this field. The text string or phrase is used to generate a unique set of encryption keys for your network.
  • Page 88 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description WEP Encryption Allows you to enable data encryption to help secure the data that is sent over your wireless network. WEP 128-bit 128-bit or-64 bit static key data encryption can be selected when the network is configured to have no authentication.
  • Page 89 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description Network Keys Select these keys for use with Encryption Mode set to 64- bit encryption. Enter 5-byte values for a Key. You do not 1 through 4 have to set all four Keys.
  • Page 90 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description Current Network Key Allows you to select which of the four 64-bit or 128-bit keys to use to encrypt your data when you are using encryption that requires the manual entry of an encryption key.
  • Page 91 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? WPS Add Client Section The selections available in this section allow you to add a WPS client. Field Name Description Add a Client Allows you to select your WPS method (push button or PIN) WPS Status Displays WPS status...
  • Page 92 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Configuring Wireless Data Rates and Wi-Fi Thresholds Use the Setup Wireless - Advanced page to configure your WAP data rates and wireless fidelity (Wi-Fi) thresholds. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the wireless residential gateway default wireless advanced settings.
  • Page 93 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Wireless - Advanced Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Advanced page. Note: If you make changes in the Setup Wireless - Advanced page, click Apply to apply and save your wireless advanced settings.
  • Page 94 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description Rate Allows you to fix the data rate for wireless connections. The following data rates are available: Auto (factory default), 1 Mbps, 2 Mbps, 5.5 Mbps, 6 Mbps, 9 Mbps, 11 Mbps, 12 Mbps, 18 Mbps, 24 Mbps, 36 Mbps, 48 Mbps, 54 Mbps Note: In the automatic mode, data rate is a function of...
  • Page 95 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Field Name Description Short Retry Limit The number of times the gateway transmits an unacknowledged unicast frame that is longer than the RTS threshold before discarding the frame. The factory default is 4 Configuring Wireless Access Point Access Control Use the Setup Wireless - Access Control page to configure your configure your...
  • Page 96 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Setup Wireless - Access Control Page Description This section describes the section headings and field descriptions of the Setup Wireless - Access Control page. Field Name Description Access restriction When encryption is enabled, this selection allows you to choose one of the following options from the drop- down list:...
  • Page 97 How Do I Configure My Wireless Residential Gateway with Digital Voice Adapter? Configuring Remote Bridges Use the Setup Wireless - Bridging page to configure your configure remote bridges. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the wireless home gateway default wireless advanced settings.

  • Page 98: How Do I Troubleshoot My Internet Service Installation

    How Do I Troubleshoot My Internet Service Installation? How Do I Troubleshoot My Internet Service Installation? I cannot connect to the Internet Verify that the plug to your wireless residential gateway AC power is properly inserted into an electrical outlet. Verify that your wireless residential gateway AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.

  • Page 99: How Do I Maintain The Battery

    How Do I Maintain the Battery? How Do I Maintain the Battery? Your modem includes a rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure. You can replace the battery without the use of any tools. WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced.
  • Page 100 How Do I Maintain the Battery? Location of Battery The following illustration shows the location of the battery on the DPQ2425. Removing and Replacing the Battery Follow these steps to remove and replace the battery. You can remove and replace the battery without disconnecting the AC power source.

  • Page 101: Frequently Asked Questions

    Frequently Asked Questions Frequently Asked Questions Q. How many Ethernet network devices can I connect? A. Your residential gateway uses has an integrated Dynamic Host Configuration Protocol (DHCP) to automatically issue IP addresses to devices as they are connected to your home network. The theoretical maximum number of devices supported by your residential gateway is 253.
  • Page 102 Frequently Asked Questions Q. What are the requirements for wireless networking? A. It is important to view the characteristics of the entire network and not just each individual node. The theoretical distance between wireless network devices is 100 feet inside of a building, and 300 feet outdoors. A number of factors can impact the practical limit of the network.
  • Page 103 Frequently Asked Questions Q. How do I renew the IP address on my PC? A. If your PC cannot access the Internet after the wireless residential gateway is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.
  • Page 104 Frequently Asked Questions Q. How do I configure TCP/IP protocol? A. TCP/IP protocol in a Microsoft Windows environment is different for each operating system. Follow the appropriate instructions in this section for your operating system. Configuring TCP/IP on Windows XP Systems Click Start, and depending on your Start menu setup, choose one of the following options: If you are using the Windows XP Default Start Menu, select Connect to,...
  • Page 105 Frequently Asked Questions Configuring TCP/IP on Windows 2000 Systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
  • Page 106 Frequently Asked Questions Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.
  • Page 107 Frequently Asked Questions Q. Can I use my existing phone number with the wireless residential gateway? A. Telephone numbers are portable in some areas. Contact your telephone service provider for more information about using an existing telephone number. Q. Do I automatically receive high-speed Internet service with the wireless residential gateway? A.
  • Page 108 Frequently Asked Questions Q. After my wireless residential gateway is connected, how do I access the Internet? A. Your local service provider becomes your Internet Service Provider (ISP). They offer a wide range of services including e-mail, chat, news, and information services. Your service provider will provide the software you will need.

  • Page 109: Having Difficulty

    Having Difficulty? Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 111), for more detailed information on front panel LED status indicator operation and function. The modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed.

  • Page 110: Tips For Improved Performance

    Tips for Improved Performance Tips for Improved Performance Check and Correct If your wireless residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your wireless residential gateway AC power is properly inserted into an electrical outlet.

  • Page 111: Front Panel Led Status Indicator Functions

    Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the wireless residential gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the wireless residential gateway.
  • Page 112 Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the wireless residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations POWER...

  • Page 113: Special Conditions

    Front Panel LED Status Indicator Functions Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER...

  • Page 114: Notices

    Notices Notices Trademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and Scientific Atlanta are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.

  • Page 115: For Information

    For Information For Information If You Have Questions If you have technical questions, contact your local service provider. 4028630 Rev A...
  • Page 116 Lawrenceville, GA 30042 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc., trademarks used in this document.. Product and service availability are subject to change without notice.

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