Cisco DPC2434 User Manual
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Cisco DPC2434 User Manual

Cisco DPC2434 User Manual

Voip wireless home gateway
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Download this manual See also: Operation & Installation Manual
Model DPC2434 and EPC2434 VoIP
Wireless Home Gateway User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ............................................................... 3
FCC Compliance ......................................................................................................... 9
Introduction ............................................................................................................... 10
What's In the Carton? ............................................................................................... 12
Front Panel Description ........................................................................................... 14
Back Panel Description ............................................................................................ 16
What Are the System Requirements for Internet Service? .................................. 21
How Do I Connect My Devices to Use the Internet? ........................................... 23
How Do I Configure TCP/IP Protocol? ................................................................ 25
How Do I Install USB Drivers? ............................................................................... 28
How Do I Select and Place Ethernet Network Devices? ..................................... 30
How Do I Connect Ethernet Network Devices? ................................................... 31
What Are the Requirements for USB Network Devices? .................................... 33
How Do I Select and Place USB Network Devices? ............................................. 34
How Do I Connect USB Network Devices? .......................................................... 35
How Do I Troubleshoot My Internet Service Installation? ................................. 37
How Do I Select and Place Wireless Network Devices? ..................................... 41
How Do I Install Wireless Network Devices? ...................................................... 42

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Summary of Contents for Cisco DPC2434

  • Page 1: Table Of Contents

    Model DPC2434 and EPC2434 VoIP Wireless Home Gateway User Guide In This Document  IMPORTANT SAFETY INSTRUCTIONS ............... 3  FCC Compliance ......................9  Introduction ....................... 10  What's In the Carton? ....................12  Front Panel Description ................... 14 ...
  • Page 2  How Do I Use My Wireless Home Gateway for Telephone Service? ....44  Where Do I Place My Wireless Home Gateway for Telephone Service? ..45  What Are the Requirements for Telephone Service? ........... 46  How Do I Install the Modem for Telephone Service? ......... 47 ...

  • Page 3: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
  • Page 4 IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. 20070112 SysInstaller 820 German Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de...
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS Read These Instructions Keep These Instructions Heed All Warnings Follow All Instructions Power Source Warning A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.
  • Page 6 IMPORTANT SAFETY INSTRUCTIONS Prevent Power Cord Damage Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where the cord exits from the apparatus. Handling Optional, Rechargeable Battery This product may contain a rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure.
  • Page 7 IMPORTANT SAFETY INSTRUCTIONS  Do not place this apparatus on a bed, sofa, rug, or similar surface.  Do not place this apparatus on an unstable surface.  Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
  • Page 8 IMPORTANT SAFETY INSTRUCTIONS Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition. Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.

  • Page 9: Fcc Compliance

     Consult the cable company or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.

  • Page 10: Introduction

    Protocol (VoIP) Wireless Home Gateway is a cable modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. The DPC2434 and EPC2434 wireless home gateways deliver data, voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and VoIP services, all in one device.
  • Page 11 Introduction Features Plug and Play operation for easy set up and installation  Provides parental control and advanced firewall technology  Utilizes an attractive compact design that allows for vertical, horizontal, or wall-  mount placement Allows automatic software upgrades by your service provider ...

  • Page 12: What's In The Carton

    The carton contains the following items: One AC power cord (models with internal power supply) One of the following DPC2434 or EPC2434 VoIP Wireless Home Gateway versions:  With or without battery backup capability ...
  • Page 13 What's In the Carton? Notes: You will need an optional cable signal splitter and additional standard RF  coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your wireless home gateway.

  • Page 14: Front Panel Description

    See Front Panel LED Status Indicator Functions (on page 140), for more information on front panel LED status indicator functions. DPC2434 or EPC2434 DPC2434 or EPC2434 (with battery backup capability) (without battery backup capability) POWER—On indicates that AC power is being applied to the wireless home...
  • Page 15 Front Panel Description BATTERY (optional model only)—On indicates that the battery is charged. Blinking indicates that the battery charge is low. Off indicates that the unit operating from battery power, that the battery charge is depleted, or the battery is defective or missing Notes: After the wireless home gateway is successfully registered on the network, ...

  • Page 16: Back Panel Description

    DPC2434 or EPC2434. Internal Power Supply Model DPC2434 or EPC2434 (with internal power supply) Important: Do not connect any single PC to both the Ethernet and USB ports at the same time. Your wireless home gateway will not function properly.
  • Page 17 Back Panel Description ETHERNET—Four RJ-45 Ethernet ports connect to the Ethernet port on your PC or your home network USB—USB 2.0 port connects to the USB port on your PC TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring to conventional telephones or fax machines ANTENNA—Provides a communication connection for the built-in wireless access point (WAP) to allow wireless devices to communicate with the modem...
  • Page 18 Back Panel Description External Power Supply Model DPC2434 or EPC2434 (with external power supply) Important: Do not connect any single PC to both the Ethernet and USB ports at the same time. Your wireless home gateway will not function properly.
  • Page 19 Back Panel Description USB—USB 2.0 port connects to the USB port on your PC TELEPHONE 1 and 2—RJ-11 telephone ports connect to home telephone wiring to conventional telephones or fax machines ANTENNA—Provides a communication connection for the built-in wireless access point (WAP) to allow wireless devices to communicate with the wireless home gateway 4011350 Rev D...

  • Page 20: Where Is The Best Location For My Wireless Home Gateway

    Where Is the Best Location for My Wireless Home Gateway? Where Is the Best Location for My Wireless Home Gateway? The ideal location for your wireless home gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your wireless home gateway.

  • Page 21: What Are The System Requirements For Internet Service

    What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your wireless home gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 22: How Do I Set Up My High-Speed Internet Access Account

    How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your wireless home gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.

  • Page 23: How Do I Connect My Devices To Use The Internet

    How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your wireless home gateway to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.
  • Page 24 How Do I Connect My Devices to Use the Internet? Connecting the Modem for High-Speed Data Service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. Power off your PC and unplug it from the power source. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable.

  • Page 25: How Do I Configure Tcp/Ip Protocol

    How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the wireless home gateway in Microsoft Windows or Macintosh environments.
  • Page 26 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
  • Page 27 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 28: How Do I Install Usb Drivers

    How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, XP, or Vista operating system. This section contains instructions for installing the USB drivers for the wireless home gateway.

  • Page 29: What Are The Requirements For Ethernet Network Devices

    What Are the Requirements for Ethernet Network Devices? What Are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The wireless home gateway can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The theoretical maximum number of Ethernet network devices supported by the wireless home gateway is 63.

  • Page 30: How Do I Select And Place Ethernet Network Devices

    How Do I Select and Place Ethernet Network Devices? How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your wireless home gateway. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices.

  • Page 31: How Do I Connect Ethernet Network Devices

    How Do I Connect Ethernet Network Devices? How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the wireless home gateway. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 32 How Do I Connect Ethernet Network Devices? Read the warnings and caution. Then, follow the installation procedures later in this guide to ensure proper wireless home gateway operation when connecting Ethernet network devices. Select locations for Ethernet network devices. For more information, see How Do I Select and Place Ethernet Network Devices? (on page 30).

  • Page 33: What Are The Requirements For Usb Network Devices

    What Are the Requirements for USB Network Devices? What Are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? You can connect one PC or other USB device to the USB port on the EMTA. What Are the Wiring Requirements? We recommend that you use the USB 1.1 cable provided with your modem.

  • Page 34: How Do I Select And Place Usb Network Devices

    How Do I Select and Place USB Network Devices? How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your wireless home gateway. These include desktop computers, laptop computers, devices with USB ports, and USB adapters.

  • Page 35: How Do I Connect Usb Network Devices

    How Do I Connect USB Network Devices? How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your wireless home gateway. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 36 How Do I Connect USB Network Devices? Note: Verify that you have installed the USB drivers on your PC before continuing with these instructions. See How Do I Install USB Drivers? (on page 28), for more information on installing the USB drivers. Select locations for USB network devices.

  • Page 37: How Do I Troubleshoot My Internet Service Installation

    How Do I Troubleshoot My Internet Service Installation? How Do I Troubleshoot My Internet Service Installation? I cannot connect to the Internet Verify that the plug to your wireless home gateway AC power is properly  inserted into an electrical outlet. Verify that your wireless home gateway AC power cord is not plugged into an ...
  • Page 38 How Do I Troubleshoot My Internet Service Installation? My wireless home gateway does not recognize the cable network The wireless home gateway works with a standard, 75-ohm, RF coaxial cable. If  you are using a different cable, your wireless home gateway will not function properly.
  • Page 39 How Do I Troubleshoot My Internet Service Installation? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the wireless home gateway is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

  • Page 40: What Are The Requirements For Wireless Network Devices

    What Are the Requirements for Wireless Network Devices? How Many Wireless Devices Can I Connect? The DPC2434 and EPC2434 wireless home gateways serve as a wireless access point (WAP). The WAP on the DPC2434 and the EPC2434 provides wireless network service to multiple wireless network devices.

  • Page 41: How Do I Select And Place Wireless Network Devices

    How Do I Select and Place Wireless Network Devices? How Do I Select and Place Wireless Network Devices? You can use a large variety of wireless network devices with your wireless home gateway. These include computers, PDAs, etc. On the wireless network, all devices impact the characteristics of the network, because each device transmits a wireless signal.

  • Page 42: How Do I Install Wireless Network Devices

    How Do I Install Wireless Network Devices? How Do I Install Wireless Network Devices? Installing Wireless Network Devices You must install wireless network devices for use with your wireless home gateway. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 43 How Do I Install Wireless Network Devices? To install wireless network devices WARNING: Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the wireless home gateway before attempting to connect to any device.

  • Page 44: How Do I Use My Wireless Home Gateway For Telephone Service

    How Do I Use My Wireless Home Gateway for Telephone Service? How Do I Use My Wireless Home Gateway for Telephone Service? Contacting Your Local Service Provider You need to set up a telephone account with your local service provider to use your wireless home gateway for telephone service.

  • Page 45: Where Do I Place My Wireless Home Gateway For Telephone Service

    Where Do I Place My Wireless Home Gateway for Telephone Service? Where Do I Place My Wireless Home Gateway for Telephone Service? If you are planning to use your modem for telephone service, you should work with your cable telephony provider to choose the best location for your modem. Where Is the Best Location for My Modem? When choosing a location for your modem, consider the following recommendations:...

  • Page 46: What Are The Requirements For Telephone Service

    What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your wireless home gateway for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the wireless home gateway can each provide telephone service to multiple telephones, fax machines, and analog modems.

  • Page 47: How Do I Install The Modem For Telephone Service

    How Do I Install the Modem for Telephone Service? How Do I Install the Modem for Telephone Service? The wireless home gateway can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the wireless home gateway.

  • Page 48: Installation Diagram

    How Do I Install the Modem for Telephone Service? Installation Diagram The following diagram illustrates one of the various connection options that are available to you. To install the wireless home gateway for telephone service Connect a telephone, fax machine, or analog modem to each of the appropriate RJ-11 ports on the wireless home gateway.
  • Page 49 How Do I Install the Modem for Telephone Service? Connect the active RF coaxial cable to the CABLE connector on the back of the wireless home gateway. The wireless home gateway begins an automatic search to locate and sign on to the network that provides the telephone service. This process may take up to 5 minutes.

  • Page 50: How Do I Maintain The Batteries

    How Do I Maintain the Batteries? How Do I Maintain the Batteries? Your modem includes up to two rechargeable Lithium-Ion batteries to provide stand-by operation in the event of an AC power failure. You can replace one or both of the batteries without the use of any tools. Note: Heed the battery safety instructions located in the IMPORTANT SAFETY INSTRUCTIONS section.
  • Page 51 How Do I Maintain the Batteries? Location of Batteries The following illustration shows the location of the batteries on the wireless home gateway. Removing and Replacing the Batteries Follow these steps to remove and replace one or both of the batteries. You can remove and replace the batteries without disconnecting the AC power source.

  • Page 52: How Do I Mount The Modem On A Wall? (Optional)

    How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the wireless home gateway on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally.
  • Page 53 How Do I Mount the Modem on a Wall? (Optional) Mount the modem as shown in one of the following illustrations. 4011350 Rev D...
  • Page 54 How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.
  • Page 55 How Do I Mount the Modem on a Wall? (Optional) Install the mounting screws into the wall; leave a gap of about 1/4-inch between the screw head and the wall. Then, go to step 4. Verify that no cables or wires are connected to the wireless home gateway. Lift the wireless home gateway into position.

  • Page 56: How Do I Configure The Wireless Home Gateway

    How Do I Configure the Wireless Home Gateway? How Do I Configure the Wireless Home Gateway? To configure your wireless home gateway, you must first access the WebWizard configuration pages. This section provides detailed instructions and procedures for accessing the WebWizard pages and for configuring your wireless home gateway to operate correctly.
  • Page 57 How Do I Configure the Wireless Home Gateway? Setting Configuration Options Use the Setup page to access the various configuration options for the wireless home gateway. Detailed descriptions of each configuration option follow later in this guide. Open your Internet browser and enter the IP address 192.168.0.1 into the Address field of your browser.
  • Page 58 How Do I Configure the Wireless Home Gateway? Setup Page Example The following illustration is an example of the Setup page. Setup Page Section Headings The Setup page is divided into the following section headings: Basic Settings  Advanced Settings ...
  • Page 59 How Do I Configure the Wireless Home Gateway? Basic Settings The following table provides a description of the pages available from within the Basic Settings section of the Setup page. Field Name Description Password Settings Use this page to set or modify your password settings Set Time Use this page to enable or disable time synchronization by Network Time protocol...
  • Page 60 How Do I Configure the Wireless Home Gateway? Field Name Description Port Forwarding Use this page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the local area network (LAN) by specifying the mapping of TCP/UDP ports to local PCs or to the IP address of other devices.
  • Page 61 How Do I Configure the Wireless Home Gateway? Firewall The following table provides a description of the pages available from within the Firewall section of the Setup page. Field Name Description Options Use this page to configure webpage filtering and firewall protection Event Logging Use this page to access the firewall event log and to...

  • Page 62: Configuring Your Password Settings

    How Do I Configure the Wireless Home Gateway? Field Name Description Access Control Use this page to configure the WAP to restrict access to only selected wireless client devices. Authorized clients are selected by MAC address. Use this page to select Open System or Share Key authentication and to enable and disable broadcast of the WAP SSID Bridging...
  • Page 63 How Do I Configure the Wireless Home Gateway? To set up your password To set up your password, type your password in the Password field, and then re-type your password in the Re-Enter Password field. Click Apply to save your password.
  • Page 64 How Do I Configure the Wireless Home Gateway? Setup Basic Settings – Enable/Disable Time Synchronization by Network Time Protocol Page Example The following illustration is an example of the Basic Settings Enable/Disable time synchronization by Network Time protocol page. 4011350 Rev D...
  • Page 65 How Do I Configure the Wireless Home Gateway? Setup Basic Settings – Enable/Disable Time Synchronization by Network Time Protocol Page Description The following table provides a description of the fields within the Basic Settings Enable/Disable time synchronization by Network Time protocol page. Field Name Description Current System Time...
  • Page 66 How Do I Configure the Wireless Home Gateway? Configuring the Default Network Settings You can use the default network settings, or, if your system requires different settings to operate correctly, you can change the default network settings using the Setup Basic Settings – Network Configuration page. Note: If you are not familiar with the network configuration procedures detailed in this section, contact your service provider before you attempt to change any of the wireless home gateway default network configuration settings.
  • Page 67 How Do I Configure the Wireless Home Gateway? Setup Basic Settings – Network Configuration Page Description The following table provides a description of the fields within the Setup Basic Settings – Network Configuration page. Field Name Description LAN IP Allows you to configure your private LAN network. The Address factory default setting is recommended.
  • Page 68 How Do I Configure the Wireless Home Gateway? Field Name Description Domain Displays the domain name that is usually downloaded to your Name gateway by your ISP. However, some ISPs require this information to be entered manually. If manual entry is required, your ISP will provide the information for you to enter into this field.
  • Page 69 How Do I Configure the Wireless Home Gateway? Configuring and Managing IP Addresses Use the Setup Basic Settings - IP Management page to configure how your system manages and assigns IP addresses in your network. Note: If you are not familiar with the IP management procedures detailed in this section, contact your service provider before you attempt to change any of the wireless home gateway default IP management settings.
  • Page 70 How Do I Configure the Wireless Home Gateway? Setup Basic Settings - IP Management Page Example The following illustration is an example of the Setup Basic Settings - IP Management page. 4011350 Rev D...
  • Page 71 How Do I Configure the Wireless Home Gateway? Setup Basic Settings - IP Management Page Description The following tables provide a description of the fields within the Setup Basic Settings - IP Management page. Field Name Description DHCP Server Allows you to enable or disable the DHCP server in the wireless home gateway Starting Local Address Displays the starting address used by the built-in DHCP...
  • Page 72 How Do I Configure the Wireless Home Gateway? Reserving IP Addresses Use the Setup Basic Settings - Fixed CPE IP Assignment page to reserve IP addresses. This feature allows you to assign a fixed IP address to any device in your network by setting static IP addresses in your PC or other network device.
  • Page 73 How Do I Configure the Wireless Home Gateway? Setup Basic Settings - Fixed CPE IP Assignment Page Example The following illustration is an example of the Setup Basic Settings - Fixed CPE IP Assignment page. Setup Basic Settings - Fixed CPE IP Assignment Page Description The following tables provide a description of the fields within the Setup Basic Settings - Fixed CPE IP Assignment page.
  • Page 74 How Do I Configure the Wireless Home Gateway? Function Keys Description Add Static IP Adds the Static IP address to the list of assigned IP addresses Remove Static IP Removes the Static IP address from the list of assigned IP addresses Restarting the Gateway Modem Use the Setup Basic Settings - Restart Cable Modem page to restart your cable...

  • Page 75: Saving Your Configuration

    How Do I Configure the Wireless Home Gateway? Saving Your Configuration Use the Setup Basic Settings - Save RG Configuration to Local PC page to save your current cable modem RG configuration to the hard drive on your PC or to a floppy disk.
  • Page 76 How Do I Configure the Wireless Home Gateway? To Restore your setting, click Browse and select the backup configuration file name that you saved on your PC. The path and filename of the backup configuration appears in the File Name field. Then, click Download to restore your configuration file.
  • Page 77 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Options Page Description The following table provides a description of the fields within the Setup Advanced Settings - Options page. Note: If you make changes in the Setup Advanced Settings - Options page, click Apply to apply and save your new IP address filter settings.
  • Page 78 How Do I Configure the Wireless Home Gateway? Configuring IP Address Filters Use the Setup Advanced Settings - IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the wireless home gateway default advanced IP filtering settings.
  • Page 79 How Do I Configure the Wireless Home Gateway? Configuring MAC Address Filters Use the Setup Advanced Settings - MAC Filtering page to configure MAC address filters. These filters allow you to deny or block access to the Internet by the individual MAC addresses listed in the table.
  • Page 80 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - MAC Filtering Page Description Use this page to enter the MAC address or MAC addresses of devices whose Internet access you want to control. Click Add MAC Address to apply and save your new MAC address filter settings.
  • Page 81 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Filtering Page Example The following illustration is an example of the Setup Advanced Settings - Port Filtering page. 4011350 Rev D...
  • Page 82 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Filtering Page Description Use this page to enter and enable the desired port filtering ranges and protocols in the appropriate fields and then click Apply to apply and save your new port filtering settings.
  • Page 83 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Forwarding Page Example The following illustration is an example of the Setup Advanced Settings - Port Forwarding page. 4011350 Rev D...
  • Page 84 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming. Note: For most widely used applications (including Microsoft X-Box Online Live), the built-in firewall automatically maps and opens ports required for that application while the application is in use.
  • Page 85 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Triggers Page Example The following illustration is an example of the Setup Advanced Settings - Port Triggers page. 4011350 Rev D...
  • Page 86 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - Port Triggers Page Description Use this page to enter and enable the port forwarding trigger and target range start and end ports along with protocol information in the appropriate fields. The following example illustrates how to use the port triggering feature to configure the Microsoft X-Box Online Live for Internet gaming.
  • Page 87 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - DMZ Host Page Example The following illustration is an example of the Setup Advanced Settings - DMZ Host page. Setup Advanced Settings - DMZ Host Page Description Use this page to place a Private LAN IP device, for example, an FTP, Mail, or Web server directly on the Internet (bypassing the firewall).
  • Page 88 How Do I Configure the Wireless Home Gateway? Configuring VPN Termination Use the Setup Advanced Settings - VPN Termination page to configure VPN protocols and manage VPN tunnels. A VPN is a connection between two endpoints in different networks that allows private data to be sent securely and transparently over public networks or other private networks.
  • Page 89 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - VPN Termination - Blank Status Page Example The following illustration is an example of a blank Setup Advanced Settings - VPN Termination - Status page. No VPN tunnels are configured. Setup Advanced Settings - VPN Termination - Status Page with VPN Tunnel Configured The following illustration is an example of the Setup Advanced Settings - VPN...
  • Page 90 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - VPN Termination - Status Page Description This section describes the section headings and field descriptions of the Setup Advanced Settings - VPN Termination - Status page. This page allows you to create, configure, and control IPsec VPN tunnels.
  • Page 91 How Do I Configure the Wireless Home Gateway? Creating and Configuring IPsec VPN Tunnels To create and configure IPsec VPN tunnels, click Add New Tunnel on the VPN Termination - Status page. The VPN Setup page opens. The following illustration is an example of the VPN Setup page.
  • Page 92 How Do I Configure the Wireless Home Gateway? Setup Advanced Settings - VPN Setup Page Description This section describes the section headings and field descriptions of the Setup Advanced Settings - VPN Setup page. This page allows you create, configure, and control IPsec VPN tunnels.
  • Page 93 How Do I Configure the Wireless Home Gateway? Field Name Description Subnet Allows you to enter Subnet information based on the selected Address group type.  For IP subnet, enter the subnet  For Single IP address, enter only the specific IP address ...
  • Page 94 How Do I Configure the Wireless Home Gateway? Remote Endpoint settings These settings control how the local endpoint (router) connects to the far VPN termination point (the other end of the VPN tunnel). Field Name Description Address group type Allows you to select the address group type for the remote VPN access group.
  • Page 95 How Do I Configure the Wireless Home Gateway? Field Name Description Identity Allows you to enter the identity string after you have selected the identity type using one of the following formats:  For IP address mode use the format xxx.xxx.xxx.xxx ...
  • Page 96 How Do I Configure the Wireless Home Gateway? Field Description Phase 1 encryption Allows you to select the form of encryption to secure the VPN connection between endpoints. Select from the following five encryption types:   3DES  AES-128 ...
  • Page 97 How Do I Configure the Wireless Home Gateway? Field Description Phase 2 authentication Allows you to select an authentication type for another level of security. Select one of the following three authentication types:    Null (none) You may choose any authentication type as long as the other end of the VPN tunnel uses the same method Note: SHA is recommended because it is more secure.
  • Page 98 How Do I Configure the Wireless Home Gateway? Configuring Firewall Protection Use the Setup Firewall - Options page to configure webpage filtering and firewall protection. This page allows you to enable various firewall protection filters. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the wireless home gateway default firewall options settings.
  • Page 99 How Do I Configure the Wireless Home Gateway? Setup Firewall - Options Page Description This section describes the section headings and fields descriptions of the Setup Firewall - Options page. Note: If you make changes in any of the fields in the Setup Firewall - Options page, click Apply to apply and save your Firewall settings.
  • Page 100 How Do I Configure the Wireless Home Gateway? Field Name Description Firewall Protection Enables/disables the firewall. When the firewall is enabled, the firewall will allow most commonly used applications to automatically open IP ports and pass data without any special setup or manual port configuration. Configuring Firewall Event Logging and Email Alerts Use the Setup Firewall - Event Logging page to access the firewall event log and allows you to enter your email address in order for you to receive email alerts...
  • Page 101 How Do I Configure the Wireless Home Gateway? Setup Firewall - Event Logging Page Description The Setup Firewall - Event Logging page shows events captured by the firewall. The log displays the following items: Description of the event  Number of events that have occurred ...
  • Page 102 How Do I Configure the Wireless Home Gateway? Function Keys The following function keys appear on the Setup Firewall – Event Logging page. Description Apply Saves the values you enter into the fields without closing the screen E-mail Log Allows you to force the system to send an email alert even if the E-mail Alerts box is left unchecked Clear Log Allows you to clear all entries in the log...
  • Page 103 How Do I Configure the Wireless Home Gateway? Configuring Parental Control Use the Setup Parental Control – User Setup page to configure parental controls on the wireless home gateway, and to add or delete the individuals who are authorized to set parental controls. Note: If you are not familiar with the settings detailed in this section, contact your service provider before you attempt to change any of the wireless home gateway default parental control settings.
  • Page 104 How Do I Configure the Wireless Home Gateway? Setup Parental Control – User Setup Page Example The following illustration is an example of the Setup Parental Control – User Setup page. 4011350 Rev D...
  • Page 105 How Do I Configure the Wireless Home Gateway? Setup Parental Control – User Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control – User Setup page. This page allows you to set up user profiles. Each profile can be assigned customized levels of Internet access as defined by the access rules assigned to that user’s profile.
  • Page 106 How Do I Configure the Wireless Home Gateway? Field Name Description Time Access Rule Select the Time Access Rule for the current user profile. Time Access Rules must first be defined by going to the Time of Day Filter page. You can access the Time of Day Filter page by clicking on the “Time of Day Rules”...
  • Page 107 How Do I Configure the Wireless Home Gateway? Configuring Parental Control Basic Rules Use the Setup Parental Control – Basic Setup page to select the rules that block certain Internet content and certain websites. Note: If you are not familiar with the settings detailed in this section, contact your service provider before you attempt to change any of the wireless home gateway default parental control settings.
  • Page 108 How Do I Configure the Wireless Home Gateway? Setup Parental Control – Basic Setup Page Example The following illustration is an example of the Setup Parental Control – Basic Setup page. 4011350 Rev D...
  • Page 109 How Do I Configure the Wireless Home Gateway? Setup Parental Control – Basic Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control – Basic Setup page. This page allows you to create Internet access rules based on the content found in the URLs of Internet sites.
  • Page 110 How Do I Configure the Wireless Home Gateway? Function Keys The following function keys appear on the Setup Parental Control – Basic Setup page. Description Add Rule Adds and saves a new Rule to the list of content Rules Remove Rule Removes the selected rule from the content rule list Add/Remove Allows you to add new keywords to the list or to delete...
  • Page 111 How Do I Configure the Wireless Home Gateway? Configuring Parental Control Time of Day Access Filters Use the Setup Parental Control – Time of Day Access Filter page to configure Web access filters to block all Internet traffic to and from specific network devices based on day of week and time of day settings that you select.
  • Page 112 How Do I Configure the Wireless Home Gateway? Setup Parental Control – Time of Day Access Filter Page Example The following illustration is an example of the Setup Parental Control – Time of Day Access Filter page. Note: The wireless home gateway uses the network time of day clock that is managed by your data service provider.
  • Page 113 How Do I Configure the Wireless Home Gateway? Setup Parental Control – Time of Day Access Filter Page Description This section describes the section headings and fields descriptions of the Setup Parental – Time of Day Access Filter Page. This page allows you to configure Web access filters to block all Internet traffic to and from specific network devices based on time of day and day of week settings.
  • Page 114 How Do I Configure the Wireless Home Gateway? Setup Parental Control – Event Log Page Example The following illustration is an example of the Setup Parental Control – Event Log page. Setup Parental Control – Event Log Page Description This section describes the section headings and fields descriptions of the Setup Parental Control –...
  • Page 115 How Do I Configure the Wireless Home Gateway? Configuring Your Wireless Access Point Parameters Use the Setup Wireless - Basic page to configure your wireless access point (WAP) parameters, included SSID and channel number. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the wireless home gateway default wireless basic settings.
  • Page 116 How Do I Configure the Wireless Home Gateway? Setup Wireless - Basic Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Basic page. Note: If you make changes in the Setup Wireless - Basic page, click Apply to apply and save your wireless basic settings.
  • Page 117 How Do I Configure the Wireless Home Gateway? Configuring Your Wireless Network Security and Encryption Parameters Use the Setup Wireless - Security page to configure your WAP wireless equivalent privacy (WEP) encryption keys and authentication and to add other wireless devices to your network.
  • Page 118 How Do I Configure the Wireless Home Gateway? Setup Wireless – Security Page Example The following illustration is an example of the Setup Wireless – Security page. 4011350 Rev D...
  • Page 119 How Do I Configure the Wireless Home Gateway? Setup Wireless – Security Page Description This section describes the section headings and fields descriptions of the Setup Wireless – Security page. Note: If you make changes in the Setup Wireless – Security page, click Apply to apply and save your wireless security settings.
  • Page 120 How Do I Configure the Wireless Home Gateway? Field Name Description RADIUS Server Allows you to enter the IP address of the RADIUS server used for authentication and encryption key derivation.  This field is used with 802.1x and WPA Network Authentication.
  • Page 121 How Do I Configure the Wireless Home Gateway? Field Name Description WEP Encryption Allows you to enable data encryption to help secure the data that is sent over your wireless network.  WEP 128-bit (factory default) – 128-bit or-64 bit static key data encryption can be selected when the network is configured to have no authentication.
  • Page 122 How Do I Configure the Wireless Home Gateway? Field Name Description Network Keys Select these keys for use with Encryption Mode set to 64-bit 1 through 4 encryption. Enter 5-byte values for a Key. You do not have to 64 bit keys set all four Keys.
  • Page 123 How Do I Configure the Wireless Home Gateway? Field Name Description Current Network Key Allows you to select which of the four 64-bit or 128-bit keys to use to encrypt your data when you are using encryption that requires the manual entry of an encryption key. Only one WEP key is in use at a time.
  • Page 124 How Do I Configure the Wireless Home Gateway? Function Keys The following function keys appear on the Setup Wireless – Security page. Keys Description Generate WEP Keys Automatically generates four WEP keys based on the PassPhrase entry. Notes:  For 64-bit WEP, four unique 64-bit WEP keys will be generated ...
  • Page 125 How Do I Configure the Wireless Home Gateway? Setup Wireless - Advanced Page Example The following illustration is an example of the Setup Wireless - Advanced page. Note: We recommend that you do not change the default wireless settings that are shown in the preceding illustration unless you are instructed to do so by your service provider.
  • Page 126 How Do I Configure the Wireless Home Gateway? Setup Wireless - Advanced Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Advanced page. Note: If you make changes in the Setup Wireless - Advanced page, click Apply to apply and save your wireless advanced settings.
  • Page 127 How Do I Configure the Wireless Home Gateway? Field Name Description Afterburner Allows you to enable or disable Afterburner Technology Technology Note: Make sure that your wireless devices support this feature before enabling it on your gateway. Rate Allows you to fix the data rate for wireless connections. The following data rates are available: Auto (factory default), 1 Mbps, 2 Mbps, 5.5 Mbps, 6 Mbps, 9 Mbps, 11 Mbps, 12 Mbps, 18 Mbps,...
  • Page 128 How Do I Configure the Wireless Home Gateway? Configuring Wireless Access Point Access Control Use the Setup Wireless - Access Control page to configure your wireless access point access control. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the wireless home gateway default wireless advanced settings.
  • Page 129 How Do I Configure the Wireless Home Gateway? Setup Wireless - Access Control Page Description This section describes the section headings and field descriptions of the Setup Wireless - Access Control page. Field Name Description Access restriction When encryption is enabled, this selection allows you to choose one of the following options from the drop-down list: ...
  • Page 130 How Do I Configure the Wireless Home Gateway? Configuring Remote Bridges Use the Setup Wireless - Bridging page to configure your configure remote bridges.. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the wireless home gateway default wireless advanced settings.

  • Page 131: Telephone Service Frequently Asked Questions

    Telephone Service Frequently Asked Questions Telephone Service Frequently Asked Questions This section provides answers to frequently asked questions regarding wireless home gateway telephone service. For issues regarding wireless home gateway Internet service, see How Do I Troubleshoot My Internet Service Installation? (on page 37) Frequently Asked Questions Q.
  • Page 132 Telephone Service Frequently Asked Questions Q. Can I surf the Internet and make telephone calls at the same time? A. Absolutely. Telephone service is provided separately from Internet data services. Internet surfing and other data services do not affect the quality of your telephone calls.

  • Page 133: Access Basic Gateway Information

    Access Basic Gateway Information Access Basic Gateway Information About Your Modem Page Example Click the System tab to access basic information about your gateway. The following illustration is an example of the About Your Modem page. The following example may vary from the actual product. Note: The About Your Modem page is accessible only when the modem is offline.
  • Page 134 Access Basic Gateway Information About Your Modem Page Description The following table provides a description of each field within the About Your Modem page. Field Name Description Name The name of the wireless home gateway Modem Serial Number A unique sequential series of alphanumeric characters provided to every modem during manufacturing Cable Modem MAC A unique alphanumeric address for the cable modem...
  • Page 135 Access Basic Gateway Information Software File Name and Revisions Section Field Name Description Firmware Name Identifies the name of the firmware Software Revision Identifies the revision version of the firmware 4011350 Rev D...

  • Page 136: Having Difficulty

    Having Difficulty? Having Difficulty? Common Troubleshooting Suggestions The modem does not register a cable connection The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your wireless home gateway will not function properly. Contact your service provider to determine whether you are using the correct cable.

  • Page 137: Common Troubleshooting Issues

    Having Difficulty? Q. How does the wireless home gateway connect to my computer? A. The wireless home gateway connects to the USB port or the 10/100BASE-T Ethernet port on your PC. If your PC is not equipped with an Ethernet interface, an Ethernet card is available from your local PC or office supply retailer, or from your service provider.
  • Page 138 Having Difficulty? The modem does not register a cable connection The modem works with a standard 75-ohm RF coaxial cable. If you are using a  different cable, your wireless home gateway will not function properly. Contact your service provider to determine whether you are using the correct cable. Verify that you have followed the procedures in How Do I Troubleshoot My ...

  • Page 139: Tips For Improved Performance

    Tips for Improved Performance Tips for Improved Performance Check and Correct If your wireless home gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your wireless home gateway AC power is properly ...

  • Page 140: Front Panel Led Status Indicator Functions

    Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the wireless home gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the wireless home gateway.
  • Page 141 Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the wireless home gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. 4011350 Rev D...

  • Page 142: Special Conditions

    Front Panel LED Status Indicator Functions Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access or when the modem is operating on battery power. 4011350 Rev D...

  • Page 143: Notices

    Trademarks Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.

  • Page 144: Fcc Radiation Exposure Statement

    Notices FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To maintain compliance with the FCC RF exposure guidelines, this equipment should be installed and operated with minimum distance of at least 7.8 in. (20cm) from all persons. 4011350 Rev D...

  • Page 145: For Information

    For Information For Information If You Have Questions If you have technical questions, contact your local cable service provider. 4011350 Rev D...
  • Page 146 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc., trademarks used in this document. Product and service availability are subject to change without notice.

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