Cisco DPC3949 User Manual
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Cisco DPC3949 User Manual

Ocsis 3.0 24x8 wireless residential gateway with embedded digital voice adapter
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TP- 00115
Cisco Model DPC3949
DOCSIS 3.0 24x8 Wireless
Residential Gateway with
Embedded Digital Voice Adapter
User Guide

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Summary of Contents for Cisco DPC3949

  • Page 1 TP- 00115 Cisco Model DPC3949 DOCSIS 3.0 24x8 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide...
  • Page 2 Please Read Important Read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
  • Page 3 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
  • Page 4 Copyright © 2015 Cisco Systems, Inc. All rights reserved. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any informat ion retrieval system, electronic or mechanical, for any purpose, without the express permission of Cisco Systems, Inc.

  • Page 5: Table Of Contents

    Contents IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance CE Compliance EU Compliance About This Guide Chapter 1 Introducing the EuroDOCSIS Wireless Residential Gateway with Voice Introduction ......................... 2 What's In the Carton? ......................3 Front Panel Description ...................... 4 Top Panel Description......................6 Back Panel Description .......................
  • Page 6 Contents Chapter 4 Troubleshooting the EuroDOCSIS Wireless Residential Gateway with Voice Frequently Asked Questions .................... 27 Common Troubles hooting Issues ..................32 Tips for Improved Performa nce ..................33 Chapter 5 Customer Information TP-00115...
  • Page 7 Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à...
  • Page 8 Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.

  • Page 9: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
  • Page 10 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source.
  • Page 11 IMPORTANT SAFETY INSTRUCTIONS Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user -serviceable parts. Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.

  • Page 12: United States Fcc Compliance

     Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. This device is restricted for indoor use. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.
  • Page 13 United States FCC Compliance RF Exposure Statements Note: This device and it's antennas(s) must not be co-located or operating in conjunction with any other antenna or transmitter except in accordance with FCC multi-transmitter product procedures. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.

  • Page 14: Ce Compliance

    This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.
  • Page 15 CE Compliance Note: The full declaration of conformity for this product can be found at http://www.cisco.com/ web/co nsumer/ support/ compliance_i nfo.htm l. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: ...

  • Page 16: Eu Compliance

    EU Compliance EU Compliance This device complies with Commission Regulations (EU) No. 1275/2008 and 801/2013. For more information on the energy consumption of this product, go to www.cisco.com/go/cpe-eu-lot26-results. x iv TP-00115...

  • Page 17: About This Guide

    About This Guide About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC3949 and EPC3949 Wireless Residential Gateway with Voice. Purpose This guide covers the following product models: DPC3949 DOCSIS Wireless Residential Gateway ...

  • Page 18: Chapter 1 Introducing The Eurodocsis Wireless Residential Gateway With Voice

    Chapter 1 Introducing the EuroDOCSIS Wireless Residential Gateway with Voice Introduction This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential gateway so that you can verify that you received all of these items.

  • Page 19: Introduction

    Chapter 1 Introducing the EuroD OCSIS Wireless Residential Gateway with Voice Introduction Your new Wireless Residential Gateway with Embedded Digital Voice Adapter meets industry standards for high-speed data connectivity along with reliable digital telephone service. The residential gateway delivers data, voice and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and cost-effective voice services, all in one device.

  • Page 20: What's In The Carton

    One AC power adapter with power cord (Image may vary from actual product. Item varies based on the region where the item is used.) One DPC3949 or EPC3949 EuroDOCSIS Wireless Residential Gateway with Voice One USB cable (Image may vary from One Ethernet cable (May not be product.

  • Page 21: Front Panel Description

    See Operation of Front Panel Indicators (on page 23), for more information on front panel LED status indicator functions. Gateway Model DPC3949 Gateway Model EPC3949 POWER—ON, power is applied to the residential gateway.
  • Page 22 Front Panel Description 5G—ON, the wireless access point is operational. Blinking indicates that data is being transferred over the wireless connection. OFF indicates that the wireless access point is not enabled. WPS—OFF (normal condition), indicates that the wireless setup is not active. BLINKING indicates the user has activated wireless setup to add new Wireless Protected Setup (WPS) clients on the wireless network.

  • Page 23: Top Panel Description

    Chapter 1 Introducing the EuroD OCSIS Wireless Residential Gateway with Voice Top Panel Description The WPS button on the top panel of the residential gateway shows the status of the Wireless Protected Setup (WPS) feature. The residential gateway has similar indicator on the front panel.

  • Page 24: Back Panel Description

    The following illustration identifies the back panel components on the residential gateway. Descriptions for each component follow the illustration. Gateway Model DPC3949 Gateway Model EPC3949 Important: Do not connect your PC to both the Ethernet and USB ports at the same time.
  • Page 25 Chapter 1 Introducing the EuroD OCSIS Wireless Residential Gateway with Voice RESET—A momentary pressing (1-2 seconds) of this button performs a software reset the device. Pressing and holding the button for more than ten seconds first causes a reset-to-factory-default of all settings and then performs a software reset of the device CAUTION: The RESET button is for maintenance purposes only.

  • Page 26: Bottom Panel Description

    Bottom Panel Description Bottom Panel Description The bottom panel of your residential gateway contains a p roduct information label. TP-00115...

  • Page 27: Chapter 2 Installing The Eurodocsis Wireless Residential Gateway With Voice

    Chapter 2 Installing the EuroDOCSIS Wireless Residential Gateway with Voice Introduction This chapter describes how to properly install the residential gateway and connect the residential gateway to a computer and other devices. In This Chapter  Installation P reparations ..............11 ...

  • Page 28: Installation Preparations

    Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Installation Preparations Before installing the residential gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section. What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, you must have an Internet-capable PC, Mac, or Internet appliance equipped...
  • Page 29 Installation Preparations Dialing Requirements All of your telephones should be set to use Dual-Tone Multi-Frequency (DTMF) dialing. Pulse dialing may not be supported by your local service provider. Telephone Wiring Requirements The residential gateway supports connecting to the interior telephone wiring as well as connecting directly to a telephone or fax machine.
  • Page 30 Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Information Your Serv ice Prov ider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the device: The MAC address of the residential gateway media terminal adapter (MTA).
  • Page 31 Installation Preparations Where Is the Best Location for My Wireless Residential Voice Gateway? The ideal location for your residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your residential gateway.
  • Page 32 Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Select an Appropriate Place to Mount the Wireless Residential Voice Gateway You may mount the residential gateway to a wall that is made of cement, wood, or drywall. When choosing an appropriate mounting place, refer to the following recommendations: Ensure that the mounting location is free of obstructions on all sides, and the ...
  • Page 33 Installation Preparations Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the side of the residential gateway. Use this illustration as a guide for mounting the residential gateway to the wall. Note: Image not to scale.
  • Page 34 Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Mounting the Wireless Residential Voice Gateway on a Wall Using a drill with a 3/16-in. (4.8 mm) bit, drill two holes at the same height and 4 in. (101.6 mm) apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway.

  • Page 35: Install The Wireless Residential Voice Gateway

    Install the Wireless Residential Voice Gateway Install the Wireless Residential Voice Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Connect Devices to the Wireless Residential Voice Gateway The following illustration shows all of the possible connections that can be made to your residential gateway for various services.

  • Page 36: Connect The Wireless Residential Voice Gateway

    Chapter 2 Installing the EuroDOC SIS W ireless Residential Gateway with Voice Connect the Wireless Residential Voice Gateway The following installation procedure ensures proper setup and configuration for the residential gateway. Choose an appropriate and safe location to install the residential gateway (close to a power source, an active cable connection, your PC-if using high-speed Internet, and your telephone lines-if using VoIP).
  • Page 37 Connect the Wireless Residential Voice Gateway If your residential gateway supports digital telephone service (VoIP), connect one end of a telephone jumper cable (not included) to a telephone outlet in your home or to a telephone or fax machine. Then connect the other end of the jumper cable to the appropriate RJ-11 Tel1 or Tel2 port on the back of the residential gateway.

  • Page 38: Chapter 3 Operation Of Front Panel Indicators

    Chapter 3 Operation of Front Panel Indicators Introduction This chapter describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. In This Chapter  Initial Power On, Calibration, and Registration (AC Power applied) ....................22 ...

  • Page 39: Initial Power On, Calibration, And Registration (Ac Power Applied)

    Chapter 3 Operation of Front Panel Indicators Initial Power On, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the residential gateway.

  • Page 40: Normal Operations (Ac Power Applied)

    Normal Operations (AC Power Applied) Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations POWER...
  • Page 41 Chapter 3 Operation of Front Panel Indicators Note: In addition to the status shown in the previous table, some service providers use color-coded LEDs to indicate detailed channel bonding and data link status. For additional information about color-coded LEDs, check with your service provider. TP-00115...

  • Page 42: Special Conditions

    Special Conditions Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER Slow Blinking...
  • Page 43 Chapter 4 Troubleshooting the EuroDOCSIS Wireless Residential Gateway with Voice Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. In This Chapter ...
  • Page 44 Chapter 4 Troubleshooting the EuroDOC SIS W ireless Residential Gateway with Voice Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system.
  • Page 45 Frequently Asked Questions To specify DNS server address settings, do one of the following:  To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK.  To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server fields, type the addresses of the primary and secondary DNS servers.
  • Page 46 Chapter 4 Troubleshooting the EuroDOC SIS W ireless Residential Gateway with Voice Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: Make sure that the Load only when needed option is unchecked. Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked.
  • Page 47 Frequently Asked Questions Click the X in the upper-right corner of the window to close the Command Prompt window. You have completed this procedure. Note: If you cannot access the Internet, contact your service provider for further assistance. Renew ing the IP Address on Macintosh Sy stems Close all open programs.
  • Page 48 Chapter 4 Troubleshooting the EuroDOC SIS W ireless Residential Gateway with Voice What if I Do Not Subscribe to Cable TV? If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for complete information on cable services, including high-speed Internet access.
  • Page 49 Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 23), for more detailed information on front panel LED status indicator operation and function. The Wireless Residential Voice Gateway does not register an Ethernet connection Try one of the following solutions:...
  • Page 50 Chapter 4 Troubleshooting the EuroDOC SIS W ireless Residential Gateway with Voice Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the AC power adapter is properly inserted into an electrical outlet. ...
  • Page 51 Chapter 5 Customer Information Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account.
  • Page 52 Fax: +1-408 527-0883 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.

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