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Cisco DPC2420 User Manual

Cisco DPC2420 User Manual

Wireless residential gateway with embedded digital voice adapter
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4021194 Rev A
Cisco Model DPC2420 and EPC2420
Wireless Residential Gateway with
Embedded Digital Voice Adapter
User Guide

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Summary of Contents for Cisco DPC2420

  • Page 1 4021194 Rev A Cisco Model DPC2420 and EPC2420 Wireless Residential Gateway with Embedded Digital Voice Adapter User Guide...
  • Page 3 Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
  • Page 4 Notices Trademark Acknowledgments Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered  trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
  • Page 5 Copyright © 2010 Cisco Systems, Inc. All rights reserved. Printed in the United States of America. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy,...
  • Page 6 Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à...
  • Page 7 Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.

  • Page 9: Table Of Contents

    Contents IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance viii CE Compliance About This Guide xiii Chapter 1 Introducing the DOCSIS Residential Gateway Introduction ..........................2 What's In the Carton? ......................3 Front Panel Description ......................4 Back Panel Description ......................5 Chapter 2 Installing the DOCSIS Residential Gateway Installation Preparations ......................
  • Page 10 Contents Chapter 5 Troubleshooting the DOCSIS Residential Gateway 101 Frequently Asked Questions ....................102 Common Troubleshooting Issues ..................108 Tips for Improved Performance ..................110 Chapter 6 Customer Information Customer Support ........................ 112 Index 4021194 Rev A...

  • Page 11: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
  • Page 12 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source.
  • Page 13 IMPORTANT SAFETY INSTRUCTIONS Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition. Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables.

  • Page 14: United States Fcc Compliance

     Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.
  • Page 15 United States FCC Compliance RF Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and your body. This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits.

  • Page 16: Ce Compliance

    This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements.
  • Page 17 Note: The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guide, which is available on Cisco.com. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: ...

  • Page 19: About This Guide

    About This Guide About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC2420 and EPC2420 DOCSIS Residential Gateways. Purpose This guide covers the following product models: DPC2420 DOCSIS Residential Gateway ...

  • Page 21: Chapter 1 Introducing The Docsis Residential Gateway

    Chapter 1 Introducing the DOCSIS Residential Gateway Introduction This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential gateway so you can verify that you received all of these items.

  • Page 22: Introduction

    Chapter 1 Introducing the DOCSIS Residential Gateway Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new residential gateway is a cable modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service.

  • Page 23: What's In The Carton

    When you receive your residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One DPC2420 or EPC2420 DOCSIS One Ethernet cable (May not be Residential Gateway provided with all products.)

  • Page 24: Front Panel Description

    Chapter 1 Introducing the DOCSIS Residential Gateway Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indicators (on page 95), for more information on front panel LED status indicator functions.

  • Page 25: Back Panel Description

    Back Panel Description Back Panel Description The following illustration identifies the back panel components on the DPC2420 and EPC2420 residential gateways. Descriptions for each component follow the illustration. POWER—Connects the residential gateway to the AC power adapter that is provided with your residential gateway CAUTION: Avoid damage to your equipment.
  • Page 26 Chapter 1 Introducing the DOCSIS Residential Gateway MAC ADDRESS LABEL—Displays the MAC address of the residential gateway CABLE—F-connector connects to an active cable signal from your service provider WIRELESS SETUP—Pressing this switch initiates the wireless setup feature, which allows you to add new Wireless Protected Setup-compliant (WPS- compliant) clients to your home network 4021194 Rev A...

  • Page 27: Chapter 2 Installing The Docsis Residential Gateway

    Chapter 2 Installing the DOCSIS Residential Gateway Introduction This chapter describes how to properly install the residential gateway and to connect the residential gateway to a computer and other devices. In This Chapter  Installation Preparations ................ 8  Install the Residential Gateway ............17 4021194 Rev A...

  • Page 28: Installation Preparations

    Chapter 2 Installing the DOCSIS Residential Gateway Installation Preparations Before installing the residential gateway make sure that your system meets or exceeds the requirements listed in this section. Also make sure that your have prepared your home and home devices as described in this section. What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the...

  • Page 29: What Are The Requirements For Telephone Service

    Installation Preparations What Are the Requirements for Telephone Service? If you intend to use the residential gateway for digital telephone service, verify that your home meets or exceeds all of the following requirements. Maximum Number of Telephones The RJ-11 telephone-style connectors on the residential gateway can each provide telephone service to multiple telephones, fax machines, and analog modems.
  • Page 30 Chapter 2 Installing the DOCSIS Residential Gateway What Types of Service Accounts Do I Need? Depending upon the features your residential gateway provides, you may need to establish any of the following accounts with a service provider in order to take full advantage of these features: A high-speed Internet access account, if your residential gateway supports an ...
  • Page 31 Installation Preparations Information Your Service Provider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the residential gateway: The serial number of the residential gateway. The serial number consists of a ...
  • Page 32 Chapter 2 Installing the DOCSIS Residential Gateway Where Is the Best Location for My Residential Gateway? The ideal location for your residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your residential gateway.
  • Page 33 Installation Preparations How Do I Mount the Residential Gateway on a Wall? (Optional) If you wish, you can mount the residential gateway to a wall. This section describes how to mount the residential gateway to a wall, and includes a list of equipment you will need along with suggestions for choosing an appropriate place to mount the residential gateway.
  • Page 34 Chapter 2 Installing the DOCSIS Residential Gateway Position the Residential Gateway Use the following illustration to guide you in positioning the residential gateway on the wall. 4021194 Rev A...
  • Page 35 Installation Preparations Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the residential gateway. Use this illustration as a guide for mounting the residential gateway to the wall. 4021194 Rev A...
  • Page 36 Chapter 2 Installing the DOCSIS Residential Gateway Mounting the Residential Gateway on a Wall Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart. Note: The preceding graphic illustrates the location of the mounting holes on the back of the residential gateway.

  • Page 37: Install The Residential Gateway

    Install the Residential Gateway Install the Residential Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Connect Devices to the Residential Gateway The following illustration shows all of the possible connections that can be made to your residential gateway for various services.
  • Page 38 Chapter 2 Installing the DOCSIS Residential Gateway Connect the Residential Gateway The following installation procedure ensures proper setup and configuration for the residential gateway. Choose an appropriate and safe location to install the residential gateway (close to a power source, an active cable connection, your PC—if using high-speed Internet, and your telephone lines—if using VoIP).
  • Page 39 Install the Residential Gateway Connect your PC to the residential gateway using either of the following methods:  Ethernet Connection. Connect one end of the yellow Ethernet cable to the Ethernet port on your PC, and connect the other end to the yellow ETHERNET port on the back of the residential gateway .
  • Page 40 Chapter 2 Installing the DOCSIS Residential Gateway If your residential gateway supports high-speed data service, most Internet devices will have immediate Internet access as soon as the residential gateway is online. Note: If your PC does not have Internet access, refer to How Do I Configure TCP/IP Protocol? (on page 104) for information on how to configure your PC for TCP/IP.

  • Page 41: Chapter 3 Configuring The Docsis Residential Gateway

    Chapter 3 Configuring the DOCSIS Residential Gateway Introduction This chapter provides instructions for using the WebWizard to configure the residential gateway to operate correctly. The WebWizard gives you access to residential gateway settings that were configured at the factory for the most common installation configurations.

  • Page 42: Log In To The Docsis Residential Gateway For The First Time

    Chapter 3 Configuring the DOCSIS Residential Gateway Log in to the DOCSIS Residential Gateway for the First Time This section provides detailed instructions for logging in to the residential gateway so that you can use the WebWizard to customize the residential gateway to suit your needs, rather than using the default (factory) settings.
  • Page 43 Log in to the DOCSIS Residential Gateway for the First Time About Your Modem Page Example The following illustration is an example of the About Your Modem page. Cisco DPC2420 About Your Modem Page Description The following table provides a description of each field within the About Your Modem page.
  • Page 44 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Cable Modem Status Lists one of the following possible current states of the modem:  other  notReady  notSynchronized  phySynchronized  usParametersAcquired  rangingComplete  ipComplete  todEstablished ...

  • Page 45: Configure Basic Settings

    Configure Basic Settings Configure Basic Settings This section describes how to configure Basic settings for the residential gateway. Setting Configuration Options Use the Setup page to access the various configuration options for the residential gateway. Detailed descriptions of each configuration option follow later in this guide.
  • Page 46 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Page The following illustration is an example of the Setup page. Setup Page Section Headings The Setup page is divided into the following section headings: Basic Settings  Advanced Settings  Firewall ...
  • Page 47 Configure Basic Settings Field Name Description LAN IP Address Use this link to configure how Internet protocol (IP) addresses Management are assigned and managed in your network Fixed CPE IP Assignment Use this link to reserve IP addresses in the DHCP pool that will be used as static IP addresses in your local network.
  • Page 48 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description DMZ Host Use this link to configure an IP address that is visible to the (Demilitarized Zone) wide area network (WAN). DMZ hosting is commonly referred to as ―exposed host,‖ and allows you to specify the ―default‖ recipient of WAN traffic that Network Address Translation (NAT) is unable to translate to a known local PC A DMZ is used by a company that wants to host its own...
  • Page 49 Configure Basic Settings Wireless The following table provides a description of the pages available from within the Wireless section of the Setup page. Field Name Description Basic Use this link to configure your wireless access point (WAP) parameters, including service set identifier (SSID) and channel number Security Use this link to configure your WAP authentication and data...

  • Page 50: Configuring Your Password Settings

    Chapter 3 Configuring the DOCSIS Residential Gateway Configuring Your Password Settings Use the Basic Settings - Password Settings page to set up or modify a password to restrict unauthorized persons from accessing to your residential gateway settings. Click Password Settings in the Basic Settings section of the Setup page to access the Password Settings page.
  • Page 51 Configure Basic Settings To set up your password To set up your password, type your password in the Password field, and then re-type your password in the Re-Enter Password field. Click Apply to save your password. A web page appears to indicate that you have successfully set your password.
  • Page 52 Chapter 3 Configuring the DOCSIS Residential Gateway Configuring Network Time Synchronization Use the Basic Settings Enable/Disable time synchronization by Network Time protocol page to enable or disable time synchronization by Network Time protocol. Note: If you are not familiar with the time configuration procedures detailed in this section, contact your service provider before you attempt to change any of the residential gateway default time synchronization configuration settings.
  • Page 53 Configure Basic Settings Field Name Description Latest Update Success Displays the time and date of the last successful time update Time Zone Displays the current time zone. The drop-down list allows you to select your local time zone. Daylight Saving Time Allows you to adjust the time during periods when Daylight Saving Time is in effect.

  • Page 54: Configuring The Network Settings

    Chapter 3 Configuring the DOCSIS Residential Gateway Configuring the Network Settings Note: If you are not familiar with the network configuration procedures detailed in the following sections, contact your service provider before you attempt to change any of the residential gateway default network configuration settings. Click Network Configuration in the Basic Settings section of the Setup page to access the Setup Basic Settings - Network Configuration page.
  • Page 55 Configure Basic Settings Setup Basic Settings - Network Configuration Page Description The following table provides a description of the fields within the Setup Basic Settings - Network Configuration page. Field Name Description LAN IP Displays the base IP address of the private home LAN and the WebWizard Address IP address.
  • Page 56 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Static IP Mask Manual entry is required. Your ISP will provide the information for you to enter into this field. Default Manual entry is required. Your ISP will provide the information for you to Gateway enter into this field.
  • Page 57 Configure Basic Settings Configuring and Managing IP Addresses Use the Setup Basic Settings - IP Management page to configure how your system manages and assigns IP addresses in your network. Note: If you are not familiar with the IP management procedures detailed in this section, contact your service provider before you attempt to change any of the residential gateway default IP management settings.
  • Page 58 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Basic Settings - IP Management Page Description The following tables provide a description of the fields within the Setup Basic Settings - IP Management page. Field Name Description DHCP Server Allows you to enable or disable the DHCP server in the residential gateway Starting Local Address Displays the starting address used by the built-in DHCP server...
  • Page 59 Configure Basic Settings Description Add Secondary Saves the WINS address for a second server Add Tertiary Saves the WINS address for a third server Remove WINS Address Removes the WINS address selected Clear All Removes all defined WINS addresses Reserving IP Addresses Use the Setup Basic Settings - Fixed CPE IP Assignment page to reserve IP addresses.
  • Page 60 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Basic Settings - Fixed CPE IP Assignment Page The following illustration is an example of the Setup Basic Settings - Fixed CPE IP Assignment page. Setup Basic Settings - Fixed CPE IP Assignment Page Description The following tables provide a description of the fields within the Setup Basic Settings - Fixed CPE IP Assignment page.
  • Page 61 Configure Basic Settings Restarting the Gateway Modem Use the Setup Basic Settings - Restart Cable Modem page to restart your cable modem. Click Restart Modem in the Basic Settings section of the Setup page to access the Basic Settings - Restart Cable Modem page. Click Reboot Cable Modem to restart the gateway modem.
  • Page 62 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Basic Settings - Save RG Configuration to Local PC Page The following illustration is an example of the Setup Basic Settings - Save RG Configuration to Local PC page. To Save your current setting to your computer, click the floppy disk icon in the lower portion of the screen.
  • Page 63 Configure Basic Settings Setup Basic Settings - Dynamic DNS Page The following illustration is an example of the Setup Basic Settings - Dynamic DNS page. Setup Basic Settings - Dynamic DNS Page Description The following tables provide a description of the fields within the Setup Basic Settings - Dynamic DNS page.
  • Page 64 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description IP Address The fixed IP address of your Residential Gateway. The device will advise the DDNS service of your current WAN (Internet) IP address whenever the address changes Status Displays the status of the DDNS service connection Function Keys Description Apply...

  • Page 65: Configure Advanced Settings

    Configure Advanced Settings Configure Advanced Settings This section describes how to configure Advanced settings for the residential gateway. Enabling and Disabling Advanced Features Use the Setup Advanced Settings - Options page to enable or disable advanced features on your network. When the wireless interface is disabled, the transmitter is turned off.
  • Page 66 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description WAN Blocking Checking this box prevents the residential gateway from being visible to the WAN. For example, pings to the WAN IP address are not returned. IPsec PassThrough Checking this box allows applications that use IPsec (IP Security) to pass through the firewall PPTP PassThrough Checking this box allows applications that use Point to Point...
  • Page 67 Configure Advanced Settings Configuring IP Address Filters Use the Setup Advanced Settings - IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the residential gateway default advanced IP filtering settings.
  • Page 68 Chapter 3 Configuring the DOCSIS Residential Gateway Configuring MAC Address Filters Use the Setup Advanced Settings - MAC Filtering page to configure MAC address filters. These filters allow you to deny or block access to the Internet by the individual MAC addresses listed in the table. You can also prevent individual PCs from sending outgoing TCP/UDP traffic to the WAN using their MAC address.
  • Page 69 Configure Advanced Settings Setup Advanced Settings - MAC Filtering Page Description Use this link to enter the MAC address or MAC addresses of devices whose Internet access you want to control. Click Apply to apply and save your new MAC address filter settings.
  • Page 70 Chapter 3 Configuring the DOCSIS Residential Gateway Configuring and Enabling TCP and UDP Port Filters Use the Setup Advanced Settings - Port Filtering page to configure and enable TCP and UDP port filters. These filters prevent a range of TCP/UDP ports from accessing the Internet.
  • Page 71 Configure Advanced Settings Configuring Port Forwarding for Local IP Addresses Use the Setup Advanced Settings - Port Forwarding page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP/UDP ports to a local PC. You must also set up a fixed private LAN IP address for the destination device.
  • Page 72 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Advanced Settings - Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming. Note: For most widely used applications (including Microsoft X-Box Online Live), the built-in firewall automatically maps and opens ports required for that application while the application is in use.
  • Page 73 Configure Advanced Settings Setup Advanced Settings - Port Triggers Page The following illustration is an example of the Setup Advanced Settings - Port Triggers page. Setup Advanced Settings - Port Triggers Page Description Use this link to enter and enable the port forwarding trigger and target range start and end ports along with protocol information in the appropriate fields.
  • Page 74 Chapter 3 Configuring the DOCSIS Residential Gateway Configuring the DMZ Host Use the Setup Advanced Settings - DMZ Host page to configure an IP address that is visible to the WAN. DMZ hosting is commonly referred to as ―exposed host,‖ and allows you to specify the ―default‖...
  • Page 75 Configure Advanced Settings Configuring VPN Termination Use the Setup Advanced Settings - VPN Termination page to configure VPN protocols and manage VPN tunnels. A VPN is a connection between two endpoints in different networks that allows private data to be sent securely and transparently over public networks or other private networks.
  • Page 76 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Advanced Settings - VPN Termination - Blank Status Page The following illustration is an example of a blank Setup Advanced Settings - VPN Termination - Status page. No VPN tunnels are configured. Setup Advanced Settings - VPN Termination - Status Page with VPN Tunnel Configured The following illustration is an example of the Setup Advanced Settings - VPN Termination - Status page with a VPN tunnel configured.
  • Page 77 Configure Advanced Settings Setup Advanced Settings - VPN Termination - Status Page Description This section describes the section headings and field descriptions of the Setup Advanced Settings - VPN Termination - Status page. This page allows you to create, configure, and control IPsec VPN tunnels. Note: You can set up and mange up to 50 different VPN tunnels.
  • Page 78 Chapter 3 Configuring the DOCSIS Residential Gateway Creating and Configuring IPsec VPN Tunnels To create and configure IPsec VPN tunnels, click Add New Tunnel on the VPN Termination - Status page. The VPN Setup page opens. The following illustration is an example of the VPN Setup page.
  • Page 79 Configure Advanced Settings Setup Advanced Settings - VPN Setup Page Description This section describes the section headings and field descriptions of the Setup Advanced Settings - VPN Setup page. This page allows you create, configure, and control IPsec VPN tunnels. Tunnel Section Field Name Description...
  • Page 80 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Subnet Allows you to enter Subnet information based on the selected Address group type as follows:  For IP subnet, enter the subnet  For single IP address, enter only the specific IP address ...
  • Page 81 Configure Advanced Settings Remote Endpoint Settings These settings control how the local endpoint (router) connects to the far VPN termination point (the other end of the VPN tunnel). Field Name Description Address group type Allows you to select the address group type for the remote VPN access group.
  • Page 82 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Identity Allows you to enter the identity string after you have selected the identity type using one of the following formats:  For IP address mode use the format xxx.xxx.xxx.xxx ...
  • Page 83 Configure Advanced Settings Field Description Phase 1 encryption Allows you to select the form of encryption to secure the VPN connection between endpoints. Select from the following five encryption types:   3DES  AES-128  AES-192  AES-256 You may choose any encryption type as long as the other end of the VPN tunnel uses the same method Phase 1 authentication Allows you to select an authentication type for another level of security.
  • Page 84 Chapter 3 Configuring the DOCSIS Residential Gateway Field Description Phase 2 authentication Allows you to select an authentication type for another level of security. Select one of the following three authentication types:    Null (none) You may choose any authentication type as long as the other end of the VPN tunnel uses the same method.
  • Page 85 Configure Advanced Settings Save Configuration to Server Use the Setup Advanced Settings - Save Configuration to Server page to save the gateway settings to a remote server in the network. When the gateway is rebooted or reset, the gateway will automatically retrieve its configuration file and restore the saved settings.
  • Page 86 Chapter 3 Configuring the DOCSIS Residential Gateway Function Keys The following table describes the function keys available on the Setup Advanced Settings - Save Configuration to Server page. Description Get configuration file Click to retrieve file used to store the gateway's settings Save configuration file Click to save the gateway's settings Apply...

  • Page 87: Configure Firewall Settings

    Configure Firewall Settings Configure Firewall Settings This section describes how to configure Firewall settings for the residential gateway. Configuring Firewall Protection Use the Setup Firewall - Options page to configure web page filtering and firewall protection. This page allows you to enable various firewall protection filters. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the residential gateway default firewall options settings.
  • Page 88 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Firewall - Options Page Description This section describes the section headings and fields descriptions of the Setup Firewall - Options page. Note: If you make changes in any of the fields in the Setup Firewall - Options page, click Apply to apply and save your Firewall settings.
  • Page 89 Configure Firewall Settings Configuring Firewall Event Logging and E-mail Alerts Use the Setup Firewall - Event Logging page to access the firewall event log and allows you to enter your e-mail address in order for you to receive e-mail alerts related to firewall attacks by hackers.
  • Page 90 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Enable E-mail Address Allows you to enter the e-mail address of the person who monitors the firewall. When an event occurs, it will be logged and an e-mail will be sent to this address automatically reporting the event. SMTP Server Name Allows you to enter the mail server name of your outgoing mail server, or the mail server of your Internet service provider (ISP)

  • Page 91: Configure Parental Control Settings

    Configure Parental Control Settings Configure Parental Control Settings This section describes how to configure Parental Control settings for the residential gateway. Configuring Parental Control Use the Setup Parental Control - User Setup page to configure parental controls on the residential gateway, and to add or delete the individuals who are authorized to set parental controls.
  • Page 92 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Parental Control - User Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - User Setup page. This page allows you to set up user profiles. Each profile can be assigned customized levels of Internet access as defined by the access rules assigned to that user's profile.
  • Page 93 Configure Parental Control Settings Field Name Description Time Access Rule Select the Time Access Rule for the current user profile. Time Access Rules must first be defined by going to the Time of Day Filter page. You can access the Time of Day Filter page by clicking the Time of Day Rules link under the Parental Control section of the Setup page.
  • Page 94 Chapter 3 Configuring the DOCSIS Residential Gateway Configuring Parental Control Basic Rules Use the Setup Parental Control - Basic Setup page to select the rules that block certain Internet content and certain websites. Note: If you are not familiar with the settings detailed in this section, contact your service provider before you attempt to change any of the residential gateway default parental control settings.
  • Page 95 Configure Parental Control Settings Setup Parental Control - Basic Setup Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Basic Setup page. This page allows you to create Internet access rules based on the content found in the URLs of Internet sites. Field Name Description Parental Control...
  • Page 96 Chapter 3 Configuring the DOCSIS Residential Gateway Function Keys The following function keys appear on the Setup Parental Control - Basic Setup page. Description Add Rule Adds and saves a new Rule to the list of content Rules Remove Rule Removes the selected rule from the content rule list Add/Remove Allows you to add new keywords to the list or to delete selected...
  • Page 97 Configure Parental Control Settings Configuring Parental Control Time of Day Access Filters Use the Setup Parental Control - Time of Day Access Filter page to configure web access filters to block all Internet traffic to and from specific network devices based on day of week and time of day settings that you select.
  • Page 98 Chapter 3 Configuring the DOCSIS Residential Gateway Function Keys The following function keys appear on the Setup Parental Control - Time of Day Access Filter page. Description Allows you to add a new Time of Day access filter or rule. Enter the name of the filter and click the Add key to add the filter to the list.
  • Page 99 Configure Parental Control Settings Setup Parental Control - Event Log Page Description This section describes the section headings and fields descriptions of the Setup Parental Control - Event Log page. This page allows you to track, by user, any attempts made by that user to access Internet sites that are restricted. Field Name Description Last Occurrence...

  • Page 100: Configure Wireless Settings

    Chapter 3 Configuring the DOCSIS Residential Gateway Configure Wireless Settings This section describes how to configure Wireless settings for the residential gateway. Configuring Your Wireless Access Point Parameters Use the Setup Wireless - Basic page to configure your wireless access point (WAP) parameters, including SSID and channel number.
  • Page 101 Configure Wireless Settings Setup Wireless - Basic Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Basic page. Note: If you make changes in the Setup Wireless - Basic page, click Apply to apply and save your wireless basic settings.
  • Page 102 Chapter 3 Configuring the DOCSIS Residential Gateway Configuring Your Wireless Network Security and Encryption Parameters Use the Setup Wireless - Security page to configure your WAP wireless equivalent privacy (WEP) encryption keys and authentication. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the residential gateway default wireless security settings.
  • Page 103 Configure Wireless Settings Setup Wireless - Security Page The following illustration is an example of the Setup Wireless - Security page. Setup Wireless - Security Page Description This section describes the section headings and fields descriptions of the Setup Wireless - Security page. Note: If you are not familiar with the settings detailed in this section, contact your service provider before you attempt to change any of the residential gateway default wireless security settings.
  • Page 104 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Network Network Authentication allows only authorized users to gain Authentication access to your wireless network. Only users with an authorized user name, password, or pre-shared key are allowed access to the wireless network.
  • Page 105 Configure Wireless Settings Field Name Description WPA Pre-Shared Key Allows you to set a WPA Pre-Shared key, also referred to as a PassPhrase. Enter a text string in this field. The text string or phrase is used to generate a unique set of encryption keys for your network.
  • Page 106 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Group Key Rotation Allows you to set the WPA Group Key Rotation Interval in Interval seconds. This only applies when WPA or WPA2 Network Authentication is enabled. Set this value to 0 (factory default) to disable periodic rekeying. The valid range is 1 to 4,294,967,295 seconds.
  • Page 107 Configure Wireless Settings Field Name Description Network Keys Select these keys for use with Encryption Mode set to 64-bit 1 through 4 encryption. Enter 5-byte values for a Key. You do not have to set all 64 bit keys four Keys. Only one Key is used for a home network. Each value is represented in hexadecimal.
  • Page 108 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description Current Network Key Allows you to select which of the four 64-bit or 128-bit keys to use to encrypt your data when you are using encryption that requires the manual entry of an encryption key. Only one WEP key is in use at a time.
  • Page 109 Configure Wireless Settings WPS Add Client Section The selections available in this section allow you to add a WPS client. Field Name Description Add a Client Allows you to select your WPS method (push button or PIN) WPS Status Displays WPS status Function Keys Keys Description...
  • Page 110 Chapter 3 Configuring the DOCSIS Residential Gateway Setup Wireless - Advanced Page Example The following illustration is an example of the Setup Wireless - Advanced page. Note: We recommend that you do not change the default wireless settings that are shown in the illustration unless you are instructed to do so by your service provider.
  • Page 111 Configure Wireless Settings Field Name Description 54g Protection Allows you to prioritize 802.11g communication when there is a mix of 802.11b and 802.11g devices in the wireless network using one of the following options:  Auto (factory default) Maximize 802.11g performance in networks with a mix of 802.11b and 802.11g wireless client devices.
  • Page 112 Chapter 3 Configuring the DOCSIS Residential Gateway Field Name Description RTS Threshold Determines at what packet size beyond which the ready to send/clear to send (RTS/CTS) mechanism is invoked. The factory default is 2347 Short Retry Limit The number of times the gateway transmits an unacknowledged unicast frame that is shorter than the RTS threshold before discarding the frame.
  • Page 113 Configure Wireless Settings Setup Wireless - Access Control Page Description This section describes the section headings and field descriptions of the Setup Wireless - Access Control page. Field Name Description Access restriction When encryption is enabled, this selection allows you to choose one of the following options from the drop-down list: ...
  • Page 114 Chapter 3 Configuring the DOCSIS Residential Gateway Configuring Remote Bridges Use the Setup Wireless - Bridging page to configure your configure remote bridges. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before you attempt to change any of the wireless home gateway default wireless advanced settings.

  • Page 115: Chapter 4 Operation Of Front Panel Indicators

    Chapter 4 Operation of Front Panel Indicators Introduction This section describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. In This Chapter  Initial Power Up, Calibration, and Registration (AC Power applied) ....................

  • Page 116: Initial Power Up, Calibration, And Registration (Ac Power Applied)

    Chapter 4 Operation of Front Panel Indicators Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the residential gateway.
  • Page 117 Initial Power Up, Calibration, and Registration (AC Power applied) Front Panel LED Status Indicators During Initial Power Up, Calibration, and Registration Part 2, Telephone Registration Step: Front Panel Data Network Requesting Request Restarting Voice Telephone Indicator Registration Telephone IP Telephone Service Registration Complete...

  • Page 118: Normal Operations (Ac Power Applied)

    Chapter 4 Operation of Front Panel Indicators Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations POWER...

  • Page 119: Special Conditions

    Special Conditions Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER Slow Blinking...

  • Page 121: Chapter 5 Troubleshooting The Docsis Residential Gateway

    Chapter 5 Troubleshooting the DOCSIS Residential Gateway Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. In This Chapter ...

  • Page 122: Frequently Asked Questions

    Chapter 5 Troubleshooting the DOCSIS Residential Gateway Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Arrange for Installation? Call your service provider to inquire about professional installation. A professional installation ensures proper cable connection to the residential gateway and to your PC, and it ensures the proper configuration of all hardware and software settings.
  • Page 123 Frequently Asked Questions How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the residential gateway is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.
  • Page 124 Chapter 5 Troubleshooting the DOCSIS Residential Gateway 11 Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: In some cases, the Load only when needed option does not appear. If it appears, select the option. A check mark appears in the option. 12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is not selected.
  • Page 125 Frequently Asked Questions Configuring TCP/IP on Windows 2000 Systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
  • Page 126 Chapter 5 Troubleshooting the DOCSIS Residential Gateway Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.
  • Page 127 Frequently Asked Questions Can I Use my Existing Phone Number with the Residential Gateway? Telephone numbers are portable in some areas. Contact your telephone service provider for more information about using an existing telephone number. How Many Telephones Can I Connect? The RJ-11 telephone-style connectors on the residential gateway can each provide telephone service to multiple telephones, fax machines, and analog modems.

  • Page 128: Common Troubleshooting Issues

    Chapter 5 Troubleshooting the DOCSIS Residential Gateway Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 95), for more detailed information on front panel LED status indicator operation and function. The Residential Gateway does not register an Ethernet connection Try one of the following solutions: Verify that your computer has an Ethernet card and that the Ethernet driver...
  • Page 129 Common Troubleshooting Issues There is no dial tone when I lift the handset Try the following solutions if you cannot hear a dial tone: Your telephone wiring may be connected to the wrong RJ-11 port on the  residential gateway. The residential gateway has two telephone ports. Verify that you are connected to the correct telephone port.

  • Page 130: Tips For Improved Performance

    Chapter 5 Troubleshooting the DOCSIS Residential Gateway Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your residential gateway AC power is properly inserted ...

  • Page 131: Chapter 6 Customer Information

    Chapter 6 Customer Information Introduction This chapter provides contact information to obtain product support. In This Chapter  Customer Support ................112 4021194 Rev A...

  • Page 132: Customer Support

    If you have technical questions, telephone your nearest technical support office at one of the following telephone numbers. The Americas Technical Support United States Cisco Services ® Atlanta, Georgia  For Digital Broadband Delivery System products only, call: –...
  • Page 133 Customer Support Australia Technical Support Australia Sydney Telephone: 011-61-2-8446-5374 Fax: 011-61-2-8446-8015 Japan Japan Tokyo Technical Support Telephone: 011-81-3-5322-2067 Fax: 011-81-3-5322-1311 4021194 Rev A...

  • Page 135: Index

    Index for Ethernet connection • 8 for telephone service • 9, 11 minimum system requirements • 8, 10 accessing the Internet • 102 ventilation • vi accessories • 3 additional devices • 102 Internet how to access • 102 advanced settings • 45 service •...
  • Page 136 Index accessories • 3 logging in • 22 features • 2 overview • 22 overview • 2 password • 30 Wireless Access Control settings • 92 Wireless Basic settings • 80 Wireless Bridging settings • 94 restarting • 41 Wireless Security settings • 82 safety instructions •...
  • Page 138 Lawrenceville, GA 30042 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.

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