Troubleshooting Internet Browsing; Troubleshooting A Tcp/Ip Network Using A Ping Utility; Testing The Lan Path To Your Router - NETGEAR DG814 Reference Manual

Reference Manual for the Model DG814 DSL Modem Internet Gateway
If you cannot connect after several minutes, you may be using an incorrect Service Name, User
Name or Password. There also may be a provisioning problem with your ISP.
Note: Unless you connect manually, the router will not authenticate using PPPoE or
PPPoA until data is transmitted to the network.

Troubleshooting Internet Browsing

If your router can obtain an IP address but your PC is unable to load any web pages from the
Internet:
• Your PC may not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS
servers for your use. If you entered a DNS address during the router's configuration, reboot
your PC and verify the DNS address as described in
on page 3-5. Alternatively, you may configure your PC manually with DNS addresses, as
explained in your operating system documentation.
• Your PC may not have the router configured as its TCP/IP gateway.
If your PC obtains its information from the router by DHCP, reboot the PC and verify the
gateway address as described in

Troubleshooting a TCP/IP Network Using a Ping Utility

Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet
to the designated device. The device then responds with an echo reply. Troubleshooting a TCP/IP
network is made very easy by using the ping utility in your PC or workstation.

Testing the LAN Path to Your Router

You can ping the router from your PC to verify that the LAN path to your router is set up correctly.
To ping the router from a PC running Windows 95 or later:
From the Windows toolbar, click the Start button and select Run.
1.
7-6
"Verifying TCP/IP Properties (Windows)"
"Verifying TCP/IP Properties (Windows)" on page 3-5.
Troubleshooting