Troubleshooting Pppoe Or Pppoa - NETGEAR DG814 Reference Manual

To check the WAN IP address from the browser interface:
Launch your browser and select an external site such as www.netgear.com
1.
Access the Main Menu of the router's configuration at http://192.168.0.1
2.
Under the Maintenance heading check that an IP address is shown for the WAN Port
3.
If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, the problem may be one of the
following:
• Your ISP may require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or PPP over ATM (PPPOA)
login.
• If you have selected a login program, you may have incorrectly set the Service Name, User
Name and Password. See
• Your ISP may check for your PC's host name.
Assign the PC Host Name of your ISP account to the router in the browser-based Setup
Wizard.
• Your ISP only allows one MAC address to connect to Internet, and may check for your PC's
MAC address. In this case, inform your ISP that you have bought a new network device, and
ask them to use the router's MAC address.

Troubleshooting PPPoE or PPPoA

The PPPoA or PPPoA connection can be debugged as follows:
Access the Main Menu of the routers configuration at http://192.168.0.1.
1.
Under the Maintenance heading, click the "Show PPPoE Status" or "Show PPPoA Status"
2.
button, depending on your connection type.
If all of the steps indicate "OK" then your PPPoE or PPPoA connection is up and working.
3.
If any of the steps indicates "Failed", you can attempt to reconnect by clicking "Connect". The
4.
router will continue to attempt to connect indefinitely.
Troubleshooting
Reference Manual for the Model DG814 DSL Modem Internet Gateway
"Troubleshooting PPPoE or PPPoA", below.
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