Cisco UCS C220 M3 User Manual page 43

Table 23 Drive Retention Service Options
Service Description
UCS Mission Critical
Support Service
With Drive
Retention
UCS Support
Service With Drive
Retention
UCS Warranty Plus
With Drive
Retention
Mission Critical Support Service
This service delivers personalized technical account management, expedited technical support,
and expert field support engineering for the Cisco Unified Computing System (UCS).
The Mission Critical Support Service provides a designated technical account manager (TAM) who
acts as a strategic resource to help ensure that the unified computing environment runs at peak
efficiency. If a problem arises that threatens business continuity, the TAM provides crisis
management leadership, and your IT staff receives expedited access to Cisco's Technical
Assistance Center (TAC).
Cisco UCS Cisco UCS C220 M3 High-Density Rack Server (Small Form Factor Disk Drive Model)
Service Service
Program Name Level GSP
UC CRIT DR UCMD7
UCMD8
UC SUPP DR UCSD1
UCSD2
UCSD3
UCSD4
UCSD5
UCSD6
UCSD7
UCSD8
UC PLUS DR UCWD2
UCWD3
UCWD4
UCWD5
UCWD6
UCWD7
UCWD8
CONFIGURING the SERVER
Service Level
24x7x4 Onsite CON-UCMD7-C220-M3-WSFF
24x7x2 Onsite CON-UCMD8-C220-M3-WSFF
8x5xNBD CON-UCSD1-C220-M3-WSFF
8x5x4 CON-UCSD2-C220-M3-WSFF
24x7x4 CON-UCSD3-C220-M3-WSFF
24x7x2 CON-UCSD4-C220-M3-WSFF
8x5xNBD CON-UCSD5-C220-M3-WSFF
Onsite
8x5x4 Onsite CON-UCSD6-C220-M3-WSFF
24x7x4 Onsite CON-UCSD7-C220-M3-WSFF
24x7x2 Onsite CON-UCSD8-C220-M3-WSFF
8x5x4 CON-UCWD2-C220-M3-WSFF
24x7x4 CON-UCWD3-C220-M3-WSFF
24x7x2 CON-UCWD4-C220-M3-WSFF
8x5xNBD CON-UCWD5-C220-M3-WSFF
Onsite
8x5x4 Onsite CON-UCWD6-C220-M3-WSFF
24x7x4 Onsite CON-UCWD7-C220-M3-WSFF
24x7x2 Onsite CON-UCWD8-C220-M3-WSFF
Product ID (PID)
43