Table of Contents
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CHAPTER 9
TROUBLESHOOTING
O
VERVIEW
This chapter tells you how to resolve problems with your
printer's operation. The following subjects are explained:
•
General printing problems
•
Paper jams problems
•
Print quality problems
•
Error messages
•
Common Windows problems
•
Common Macintosh problems
•
Common PostScript problems
G
P
ENERAL
RINTING
If you have any problems with the operation of your printer,
refer to the following table for suggested solutions.
The printer does not print.
Possible Cause
The printer is not
If no lights are on, check the power cord
receiving power.
connections. Check the power switch and the
power source.
The printer is not
Select SuperScript 1450 or SuperScript
selected as the default
1450N as your default printer.
printer.
Check if the printer is
•
The printer cover is not closed.
under the conditions
•
Paper is jammed.
that:
•
No paper is loaded.
•
Toner cartridge is not installed.
•
Printer system error occurs. Contact a
service representative.
P
ROBLEMS
Solution
The printer does not print.
Possible Cause
The printer may be in
Add paper to the Multipurpose tray.
manual feed mode and
out of paper. (The
manual and the Data
lights are blinking.)
The connection cable
Disconnect the printer cable and reconnect it.
between the computer
and the printer is not
connected properly.
The connection cable
If possible, attach the cable to another
between the computer
computer and print a job you know works.
and the printer is not
You may also try using a different printer
connected properly.
cable.
The port setting is
Check the Windows printer setting to make
incorrect.
sure that the print job is sent to the correct
port (for example, LPT1). If the computer has
more than one port, make sure the printer is
attached to the correct one.
The printer may be
Check the printer properties to make sure
configured incorrectly.
that all print settings are correct.
The printer driver may
Uninstall the printer driver, then reinstall the
be incorrectly installed.
printer driver. Try printing a demo page.
The printer is
Check the lights on the Operator Panel to
malfunctioning.
determine if the printer is indicating a system
error.
Printer selects media from the wrong paper source.
Possible Cause
The paper source
For many software applications the paper
selection in the printer
source selection is found under the Paper tab
properties may be
within the printer properties. Select the
incorrect.
correct paper source.
Solution
Solution
75
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