GE GXSS20H Owner's Manual & Installation Instructions page 20

Before you call for service...
Troubleshooting Tips
Save time and money! Review the chart on the following
pages first and blou may not need to call for service.
NO SOFTWATER- Most Common Problems:
Check the following before coiling for service:
• Not enough saltishould be at least 1/3 full.
• Bypass valve in "Bypass" positioniknob should be in the "OUT" (service)position.
• Hardness setting too low. Check hardness setting and adjust. Verify hardness of supply
water--from
local water company, water test or call the GE Answer Center.
• Salt Bridgeisalt solidifies above water level so that brine water is not in contact with
salt. See the Breaking a Salt Bridge section.
Problem Possible Causes What To Do
No soft water Faucet or fixture where sample was •
taken not plumbed to soft water.
NOTE: Be sure sample is from a faucet
that does not mix soft and hard waten
For example, o single lever kitchen faucet,
if the cold side is plumbed to hard woten
To conservesalt, the installer may have isolated some fixtures
(outside faucets, toilets, etc.)from soft water. From the outlet
of the water softening system, trace the water flow path,
in house plumbing. If soft water is not directed to a faucet
or fixture where wanted, consult a plumber
No salt in the brine tank or
salt bridged
• Refill with salt. See the Step-by-Step Installation Instructions.
Use the TOUCH or HOLD button to start o regeneration.
See the About the water softener system section.
Transformer unplugged at wall outlet or
power cable to softener not connected.
Fuse blown or circuit breaker popped
on circuit to electrical outlet.
Electrical outlet on a circuit that can
continuously be switched off
Check for a loss of electrical power to the water softening
system, due to any of these conditions and correct as needed.
With the power supply restored, observe the faceplate time
display and read Programming the Control section.
NOTE:Theelectricaloutlet for the softener should be
liveso it cannot be accidentally switched off
Manual bypass valve in bypass position • Be sure the bypass valve stem is positioned properly, with the
knob in the OUTposition. Observeinstructions on the decal
at the end of the stem.
Valve drain hose pinched, plugged,
elevated too high or otherwise
restricted
• Any restriction in this drain hose may prevent proper
operation of the nozzle and venturi and reduce or prevent
brine draw during recharge.
Nozzle and venturi dirty, incorrectly
assembled or damaged
Refer to Cleaning the Nozzle and VenturiAssembly instructions.
With water pressureto the water softening system off, take the
nozzle assembly apart. Inspect, clean and replace as needed.
Any foreign particle(s),scratches, nicks,etc., in the passages can
prevent operation. Besure holesin the gasket are centered over
holes in the housing.
Timer in the vacation (VAC)
position
• See VACATION feature to return the softener to service.
See the About the Face Plate Timer Features section,
20