Troubleshooting; Technical Support - NETGEAR MBR624GU - 3G Mobile Broadband Wireless Router Installation Manual

Note: If your Internet connection is not working, see the "Troubleshooting" section.
Configuring Your Wi-Fi Network
The Setup Wizard prompts you to configure your Wi-Fi settings.
1. Select your Wi-Fi Region from the pull-down menu. Depending on your location,
you may be prompted to select the region where the router will operate. For example,
in North America, this setting is not selectable and is preconfigured. Click Next.
2. Name your Wireless Network by entering a Wireless Network Name (SSID) that
identifies your wireless network. The default is NETGEAR-3G. The SSID is case-
sensitive. NETGEAR-3G is not the same as Netgear-3G or netgear-3g. Click Next.
3. Secure Your Wireless Network. NETGEAR strongly recommends that you
implement wireless security. NETGEAR also recommends using WPA or WPA2
security to secure your network. When you have completed entering your security
setting information, click Next.
A summary of your settings is displayed. You should either click Print to print the
settings or write them down. Save this information in a secure location for future
reference.
4. Click Finish. Your browser automatically goes to the NETGEAR website to verify
that the Internet connection is working.
Important: For each wireless computer or device that will connect wirelessly to the
router, you must configure its wireless network name (SSID), wireless security method,
and passphrase (if required) to match the router. Then, verify that each wireless computer
or device can connect to the Internet via the router.
Note: Push 'N' Connect is NETGEAR's implementation of WPS (Wi-Fi Protected Setup).
You can use Push 'N' Connect to quickly and securely add additional devices to your
wireless network at any time. Please see the online User Manual for details on using Push
'N' Connect; to view the User Manual, log in to the router.
Logging in to Your Router after Initial
Configuration
When you first connect to your router during installation, a Setup Wizard appears. After
the initial configuration, you can use your Web browser to log into the router.
1. Open a Web browser on your computer, and connect to the router by typing
http://192.168.0.1 or http://www.routerlogin.com in the address field of your
browser.
2. When prompted, enter the router user name and password (admin and password,
both in lowercase letters). The Router Status screen displays.
3. If you have not already done so, configure security for your wireless network. For
help, scroll down and select Documentation to view the online User Manual.

Troubleshooting

Situation Recommended Actions
No LEDs light up when • Press the Power button on the rear panel of the router.
the power adapter is • Check to make sure that the electrical outlet has power.
plugged into the router. • Make sure that the power adapter is securely connected to
the router and the electrical outlet.
Cannot access the • Your wireless USB modem must be activated based on the
Internet. instructions you received when you purchased it.
• Your Internet Service Provider (ISP) must provide coverage
in your location. Check with your ISP if you are not sure.
• Before installing the router, test your Internet connection
directly from a computer, then close the software on your
computer that you use to access the Internet.
Can access the Internet • Check your router's Internet configuration. Verify that the
only when the modem is broadband settings such as username, password, and APN
connected directly to the with ISP are set correctly. Also verify that the PIN is entered
computer correctly where applicable.
• If you are using a wireless computer to connect to the
router, check your wireless connection.
A wireless device cannot • Check the configuration for your wireless device. It must be
connect wirelessly to the configured with exactly the same wireless network name
router. (SSID) and wireless security as the router.
• Consider the location of the router. Move it up to a higher
location. Move the wireless device closer to the router.
Situation Recommended Actions
Would like to restore the On the side panel of the router, press both the WPS button
factory default settings. and the Wireless On/Off button simultaneously until the
Power LED blinks red 3 times and then turns green. This
resets the router and returns it to the default factory settings.
"3G/UMTS USB modem • Connect the 3G/UMTS USB modem to your PC and verify
not supported" message that your Internet connection is working.
displays. • Check to make sure that your 3G/UMTS USB modem is
supported on the NETGEAR website at
http://www.netgear.com/3G.
• If your 3G/UMTS USB modem is supported, go to
http://kbserver.netgear.com/products/MBR624GU.asp
Download the latest firmware, and upgrade the router.
For more help with troubleshooting, log in to the router, scroll down, and click
Documentation to view the Troubleshooting section in the online User Manual

Technical Support

Thank you for selecting NETGEAR products.
After installing your router, locate the serial number on the label of your product and use it
to register your product at http://www.NETGEAR.com/register. Registration is required
before you can use our telephone support service. Registration via our website is strongly
recommended. Go to http://kbserver.netgear.com for product updates and Web support.
For Warranty and Regional Customer Support information, see the Resource CD that
came with your product.
Please contact your Internet Service Provider for technical support for your 3G/UMTS
wireless modem.
This symbol was placed in accordance with the European Union Directive 2002/96 on the Waste
Electrical and Electronic Equipment (the WEEE Directive). If disposed of within the European
Union, this product should be treated and recycled in accordance with the laws of your jurisdiction
implementing the WEEE Directive.
© 2009 by NETGEAR, Inc. All rights reserved. NETGEAR and the NETGEAR logo are registered trademarks
of NETGEAR, Inc. in the United States and/or other countries. Other brand and product names are trademarks or
registered trademarks of their respective holders. Information is subject to change without notice.
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May 2009