Setting Up Cisco Crs; Provisioning The Telephony And Media Subsystems - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Setting Up Cisco CRS

Setting Up Cisco CRS

Provisioning the Telephony and Media Subsystems

Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
1-10
• CRS Voice over Internet Protocol (VoIP)—Enables remote recording and
monitoring.
After you install the Cisco CRS system and perform the initial set-up, you can
start provisioning and configuring the system:
• Provisioning is the process of allocating resources and devising strategies for
drawing on them to support the needs of your business.
• Configuring is the process of making applications available to the CRS
system.
The sections that follow describe these tasks:
Provisioning the Telephony and Media Subsystems, page 1-10
•
Provisioning the Cisco CRS Subsystems, page 1-11
•
• Configuring Cisco CRS Applications, page 1-13
Configuring Cisco CRS Historical Reporting, page 1-14
•
The Cisco CRS telephony and media subsystems manage telephony and media
resources and communicate with supporting telephony and media systems.
Depending on the CRS applications you plan to use, you need to provision some
or all of the following subsystems:
• JTAPI. The JTAPI subsystem controls the telephony resources for the CRS
system.
• Cisco Media. The Cisco Media subsystem controls the CMT media
resources for the CRS system.
MRCP ASR. The MRCP ASR subsystem controls the ASR media resources
•
for the CRS system.
MRCP TTS. The MRCP TTS subsystem controls the TTS media resources
•
for the CRS system.
Chapter 1 Introducing Cisco Customer Response Solutions