Additional References - Cisco CRS-1 - Carrier Routing System Router Administration Manual

Managing CRS LDAP Server Information

Additional References

Cisco Customer Response Solutions Administration Guide, Release 4.1(1)
8-28
• You must first migrate the minimum required users. The minimum required
list include the following users:
Administrator: See
–
page 4-36.
– JTAPI user: See
– RmCm user (if Unified CCX is used): See
Provider, page
• After the LDAP migration process, all subsystems are restarted when you
restart the CRS Node Manager service. In the LDAP directory (to which you
are migrating), you need to enter the login username and password for each
minimum required user to perform the following actions:
– To allow the administrator to log in to CRS.
To bring up the JTAPI subsystem
–
– To bring up the RmCm subsystem (if Unified CCX is used).
You can migrate telephone users, supervisors, and agents (see
•
Agents on Teams, page
step during the migration process. You will need the login username and
password for each user.
Refer to the following references for additional information:
Cisco Unified CCX 4.x Solution Reference Network Design, Release 4.x
–
(Appendix C in particular) at the following website:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_i
mplementation_design_guides_list.html
Cisco Customer Response Solutions Installation Guide at the following
–
website:
http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c10
97/ccmigration_09186a00804a2794.pdf
Installing the Cisco Customer Directory Configuration Plugin for
–
Unified CM at the following website.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installat
ion_guides_list.html
Chapter 8
Creating a Remote Monitoring Supervisor,
Configuring a JTAPI Provider, page
4-5.
4-42) only after you finish the Unified CM migration
Managing the Cisco CRS System
3-6.
Configuring the RM JTAPI
Modifying