Initial Provisioning; Deploying Rc Units - Cisco SPA921 - - IP Phone Provisioning Manual

Provisioning Cisco Small Business VoIP Devices
Provisioning Overview
Cisco Small Business IP Telephony Devices Provisioning Guide

Initial Provisioning

Cisco Small Business IP Telephony Devices provide convenient mechanisms for
initial provisioning, based on two deployment models:
• Retail distribution
In this model, the customer purchases the IP Telephony Device from a retail
outlet and subsequently requests VoIP service from the service provider.
The service provider must then support secure remote configuration of the
unit.
• Bulk distribution
In this model, the service provider issues the IP Telephony Device to the
customer as part of the VoIP service contract (RC units). The service
provider acquires IP Telephony Devices in bulk quantity, and either
preprovisions the IP Telephony Devices in-house or purchases RC units
from Cisco.

Deploying RC Units

The in-house preprovisioning step can be eliminated by using RC units.
Customization of RC units reduces the need to handle the units prior to shipping to
end customers. It also discourages the use of Cisco Small Business IP Telephony
Devices with a different service provider.
In this scenario, the MAC address of each RC unit is associated with a customized
profile on a provisioning server that is maintained by Cisco for the Service
Provider that purchased the units. The RC unit is preprovisioned by Cisco with the
connection information for the Cisco Small Business provisioning server. When the
RC unit is started, it tries to contact the Cisco Small Business provisioning server
and download its customized profile.
The status of customization for an RC unit can be determined by using the
administration web server and viewing the Info tab > Product Information page,
Customization section. An RC unit that has not been provisioned displays Pending.
An RC unit that has been provisioned displays the name of the company that owns
the unit. If the unit is not an RC unit the web page displays Open.
Cisco Small Business offers RC units to service providers for volume deployments
of endpoints. Through customization, the manufacturing default values of a select
number of parameters can be customized to meet the needs of individual service
providers.
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