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Troubleshooting Tools and Utilities: Dell OptiPlex 320 User's Guide
1. Insert the optional Drivers and Utilities CD.
See
Finding Information
2. Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut
down your computer and try again.
NOTE:
The next steps change the boot sequence for one time only. On the next start-up, the computer boots
according to the devices specified in system setup.
3. When the boot device list appears, highlight IDE CD-ROM Device and press <Enter>.
4. Select the IDE CD-ROM Device option from the CD boot menu.
5. Select the Boot from CD-ROM option from the menu that appears.
6. Type 1 to start the Drivers and Utilities CD menu.
7. Type 2 to start the Dell Diagnostics.
8. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version
appropriate for your computer.
9. When the Dell Diagnostics Main Menu appears, select the test you want to run.
See
Dell
Diagnostics.
Dell Diagnostics Main Menu
1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
Option
Function
Express
Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your
Test
part. Run Express Test first to increase the possibility of tracing the problem quickly.
Extended
Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer
Test
questions periodically.
Custom
Tests a specific device. You can customize the tests you want to run.
Test
Symptom
Lists the most common symptoms encountered and allows you to select a test based on the symptom of the
Tree
problem you are having.
2. If a problem is encountered during a test, a message appears with an error code and a description of the problem.
Write down the error code and problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell. See
NOTE:
The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical
support will ask for your Service Tag. Your computer's Service Tag is listed in the System Info option in system setup
(see
System
Setup).
3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following
table for more information.
Tab
Function
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for information about the optional Drivers and Utilities CD.
Contacting
Dell.
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