Dell Diagnostics Main Menu; Solving Problems - Dell Precision R5400 Service Manual

11. Close the Main Menu window to exit the Dell Diagnostics and restart the computer.
12. Remove the Drivers and Utilities media from the optical drive.

Dell Diagnostics Main Menu

After the Dell Diagnostics loads the following menu appears:
Option Function
Test Memory Run the stand-alone memory test
Test Computer Run computer diagnostics
Exit Exit the diagnostics
Press <Tab> to select the test you want to run and then press <Enter>.
NOTE: It is recommended that you select Test Computer to run a complete test on your computer. Selecting Test Memory initiates the extended
memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to
return to this menu.
After Test Computer is selected, the following menu appears:
Option Function
Express Test Performs a quick test of devices in the computer. This typically can take 10 to 20 minutes.
NOTE: The Express Test requires no interaction on your part. Run Express Test first to increase the possibility of tracing a problem quickly.
Extended Test Performs a thorough check of devices in the computer. This typically can take an hour or more.
NOTE: The Extended Test periodically requires your input to answer specific questions.
Custom Test Use to test a specific device or customize the tests to be run.
Symptom Tree This option allows you to select tests based on a symptom of the problem you are having. This option lists the most common symptoms.
NOTE: It is recommended that you select Extended Test to perform a more thorough check of devices in the computer.
For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem
description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see
NOTE: When contacting Dell support, have your Service Tag ready. The Service Tag for your computer is located at the top of each test screen.
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
Tab Function
Results
Displays the results of the test and any error conditions encountered.
Errors Displays error conditions encountered, error codes, and the problem description.
Help Describes the test and any requirements for running the test.
Configuration Displays the hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and various internal tests, and
displays the information in the device list in the left pane of the screen.
NOTE: The device list may not display the names of all components installed on your computer or all devices attached to your computer.
Parameters Allows you to customize the test, if applicable, by changing the test settings.
Solving Problems
Follow these tips when troubleshooting your computer:
If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.
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Contacting Dell).