Service Calls - Canon QY8-1360-000 Service Manual

BJC-7100

3.1.2 Service calls

In the case of service calls, "service personnel call error messages" are displayed on
the host computer's screen via the printer driver, and you can check the details of the
error as shown in the table below by the number of times that the beeper on the main
unit sounds.
If a service call occurs, refer to "Part 5: 6. TROUBLESHOOTING" (page 5-13) .
Error Error
Indicator*
Print Position Blinks
Alignment 2 times
Error repeatedly
Home Blinks
Position Error 3 times
repeatedly
Purge Error Blinks
4 times
repeatedly
Sheet Feeder Blinks
Error 5 times
repeatedly
Printer Blinks
Temperature 6 times
Error repeatedly
Waste Ink Blinks
Full Error 7 times
repeatedly
EEPROM Blinks
Error 9 times
repeatedly
ROM Error * Blinks
2
10 times
repeatedly
RAM Error * Blinks
2
11 times
repeatedly
Carriage Blinks
Motor Error 12 times
repeatedly
Paper Feed Blinks
Motor Error 13 times
repeatedly
Miscellaneous Blinks
Hardware 14 times
Error * repeatedly
2
*1: The error indicator blinks the number of times indicated in the table, then repeats
the same number of blinks.
*2: The error may not be detected correctly.
TABLE 3-3 SERVICE CALLS
Beeper Description (User Correction)
1
8 Home position not detected during print
times position alignment operation.
8 Home position not detected other than
times during print position alignment operation.
8 Initial position of purge gear not detected.
times
8 Initial position of pickup roller not detected.
times
8 Printer temperature sensor on carriage
times board has detected abnormal temperature.
8 Waste ink amount or waste ink optimizer
times amount has reached 100% printer capacity.
8 EEPROM data abnormality.
times
8 Abnormality in sum check of control ROM.
times
8 Abnormality in DRAM read/write check.
times
8 Abnormal carriage motor driver
times temperature.
8 Abnormal paper feed motor driver
times temperature.
8 Other hardware error (detected by head
times temperature sensor, pickup roller sensor, or
purge sensor)
3-15
Part 3: Operating Instructions
Reference
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