Transferring Calls; Performing An Attended Transfer; Performing An Unattended (Blind) Transfer - Cisco SPA 525G User Manual

Using Basic Phone Functions

Transferring Calls

Transferring Calls

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Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP)
You can perform two types of transfers:
• Attended—You call the person to whom you are transferring the call and
speak to them before transferring the call.
• Blind—You transfer the call without speaking to the other party to which you
are transferring the call.

Performing an Attended Transfer

During an active call, or a call on hold, press Transfer.
Either:
• Enter the number to which you want to transfer the call; or
• Press Directory and either choose a number from the personal directory.
Press Dial or wait a few seconds. The call is placed on hold and a new line is
opened to dial the number.
Do one of the following:
• To transfer the call without waiting for the other person to answer, press
Transfer after the call begins to ring and hang up. If you hang up before the
second call rings, the transfer fails and the first call is disconnected. If you
misdial, press the second line button again to receive a dial tone.
• To transfer after speaking privately to the other person, press Transfer at
any time during the conversation.

Performing an Unattended (Blind) Transfer

During an active call, press BlindXfer.
Enter the number to which you want to transfer the call and press Dial. The call is
transferred with no further action required on your part.
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