Cisco 7800 Series Manual page 19

Your Phone
Accessibility Features
Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility
impaired.
For detailed information about the accessibility features on these phones, see
support/collaboration-endpoints/unified-ip-phone-7800-series/products-technical-reference-list.html.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
Troubleshooting
You may experience issues related to the following scenarios:
• Your phone cannot communicate with the call control system.
• The call control system has communication or internal problems.
• Your phone has internal problems.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.
Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure
Step 1 Press Applications
Step 2
Select Phone information.
Step 3 (Optional) Press Show detail to view the active load information.
Step 4
Press Exit.
Report Call Quality Issues
Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on the configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Procedure
Step 1
Press Report quality.
Step 2 Scroll and select the item that closely matches your problem.
.
Accessibility Features
http://www.cisco.com/c/en/us/
Your Phone
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