Chapter 1: Getting Started; Customer Service; Documentation; Request Access To The Website - GE H301 Series Operating Manual

Chapter 1: Getting Started

Customer Service

Send any request for parts, technical support and/or service should be sent to
High Speed Reciprocating (HSR) compressors at hsr_support@ge.com. All requests
for parts or service should include:
1. Compressor frame/model size
2. Frame serial number
3. Cylinder serial numbers
4. Cylinder bore diameter
5. Part description and part number (P/N)
6. The date the part is needed. If a breakdown has occurred and a part is
required immediately to return the compressor to service, note it in the parts
request
7. Customer's Purchase Order (PO) number
8. Description or problem if service is required
9. Your contact information

Documentation

High Speed Reciprocating (HSR) compressors provide several types of
documentation: Compressor News Bulletins, operating manuals, parts books, etc.
The website is http://supportcentral.ge.com/products/sup_products.asp?prod_
id=51671

Request access to the Website

Access to the website is through authorization only. To request access,
1. Go to the following link
2. Scroll down to the "RELATED" field at the bottom of the screen. Expand the
section called "Websites."
3. First time users select "HSR support site registration", fill in required data and
submit. You will receive an automated e-mail from GE Support Central.
4. Follow the instructions in the e-mail to confirm the request. A GE employee will
then complete the authorization process.

Compressor News bulletins

Compressor News Bulletins (CN) provide the latest technical information for GE
and Legacy (Gemini, Energy Industries, and Chicago Pneumatic) reciprocating
compressors. CN is available on the HSR compressor website.
supportcentral.ge.com/products/sup_products.asp?prod_id=51671
Parts books and operating manuals
Parts books and operating manuals are available on the HSR compressor website
http://supportcentral.ge.com/products/sup_products.asp?prod_id=51671

give Feedback

Please send feedback for any documentation to
geoilandgas.com/hsr
HSR.feedback@ge.com
http://
Customer Service
Available 24 hrs
1-832-978-9780
hsr_support@ge.com
Give Feedback
need more information?
Let us know by sending an
e-mail to the address below.
HSR.feedback@ge.com
H301/302 HSR Compressors | Rev. 2.2 | 1