User Can't Use The Headset With A Cisco Ip Phone; Headsets Don't Work With Cisco Jabber - Cisco 500 Series Administration Manual

User Can't Use the Headset with a Cisco IP Phone

User Can't Use the Headset with a Cisco IP Phone
Problem
Your user has difficulty connecting their Cisco Headset 500 Series to a Cisco IP Phone.
Solution
• Check the user's phone firmware.
• Check the connection between the phone and the headset.
• Disconnect and reconnect the headset.
• Generate a problem report for the phones from Cisco Unified Communications Manager. This action
See the Cisco Headset 500 Series User Guide for other troubleshooting solutions that the user can perform
at their desk.
Related Topics

Headsets Don't Work with Cisco Jabber

Problem
Cisco Jabber for Windows or Mac does not work with any Cisco headset models.
Solution
Make sure that Jabber on Cisco Unified Communications Manager has been properly configured for headsets.
Check the jabber-config.xml file on the TFTP server to make sure that the parameter
EnableAccessoriesManager is set to true. This parameter enables call management functionality in connected
devices, including headsets.
Refer to the On-Premises Deployment for Cisco Jabber for detailed information about on how to modify and
upload the jabber-config.xml file to your TFTP server.
See https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_
on-premises-deployment-for-cisco-jabber-12/cjab_b_on-premises-deployment-for-cisco-jabber-12_chapter_
01111.html
For more detailed information on all the Cisco Jabber configuration fields in Cisco Unified Communications
Manager, see the Parameters Reference Guide for Cisco Jabber at
voice_ip_comm/jabber/12_0/cjab_b_parameters-reference-guide-for-cisco_12.html.
Cisco Headset 500 Series Administration Guide
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results in the same information that the Problem Report Tool (PRT) softkey generates on the phone.
The problem report contains information about the phone and the headsets.
Configure Cisco IP Phones for Headsets on Cisco Unified Communications
Troubleshooting
Manager, on page 23
https://www.cisco.com/c/en/us/td/docs/