Cisco 500 Series Administration Manual page 18

Headset Management Feature Compatibility
• Release 12.5(1)SU1 for 12.x releases
Along with the Unified Communications Manager version, feature support is dependent on the firmware
versions of Cisco Headsets, Cisco IP Phone and Cisco Jabber. The following table lists the available headset
management features depending on the headset, phone, and Unified Communications Manager versions you
use.
Note The Cisco Headset Management feature is not supported in 12.0(x) or 12.5(1). For earlier versions, you may
have a limited support for sending headset configuration templates for IP phones manually via the
defaultheadsetconfig.json configuration file and TFTP.
Table 4: Headset Serviceability Features for Cisco IP Phones
New Serviceability Feature
COP file installation required
Manual remote configuration
Headset firmware management on
Unified CM
Remote headset configuration
through Unified CM
Headset inventory on Unified CM
Configuration Reset on the phone
UI
Headset Call Management Records
(CMR)
• * This feature is only available on headsets with Headset Firmware 1.5 or later.
• **This feature is not supported in the 12.0.x and 12.5(1) releases.
• N/A When you upgrade to Unified CM 11.5(1)SU7 or higher from an earlier version, most Cisco IP
Phones will upgrade automatically to Phone Firmware 12.5(1)SR3 or higher versions.
Cisco Headset 500 Series Administration Guide
12
Unified Unified Unified
CM CM CM
11.5(1)SU6 11.5(1)SU7 11.5(1)SU6
or earlier and or earlier
+ Phone above** + + Phone
Firmware Phone Firmware
12.1(1) or Firmware 12.5(1)
earlier 12.1(1) or
earlier
X X X
— — X
— — —
— — —
— — —
— — —
— — —
Cisco Headset Administration
Unified Unified Unified
CM CM CM
11.5(1)SU7 11.5(1)SU6 11.5(1)SU7
and or earlier and
above** + + Phone above** +
Phone Firmware Phone
Firmware 12.5(1)SR3 Firmware
12.5(1) 12.5(1)SR3
X X —
N/A X —
— — X
— — X
— — X*
— X X
— — X*