Wireless Battery Issues; Report Headset Issues Through Your Cisco Ip Phone - Cisco 500 Series Troubleshooting And Maintenance

Wireless Battery Issues

Solution
Wireless Battery Issues
Headset Doesn't Charge
Problem
Your Cisco Headset 560 Series doesn't charge when placed on the base.
Solution
Headset Does Not Hold a Charge
Problem
The wireless headset is not holding a full charge.
Solution
Your Cisco Headset 560 Series is designed to hold its charge for up to 8 hours of continuous use. If your headset
battery seems weak or defective, contact your IT department.

Report Headset Issues Through Your Cisco IP Phone

You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report
problems to your administrator. The PRT also logs information about your headset. If you see a message that
the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator.
Procedure
Step 1 Press Applications
Step 2 Select Phone information > Report problem.
Troubleshooting and Maintenance
8
Make sure the audio on your intended call device is turned up.
Make sure that the Mobile
it is selected.
Try re-pairing the multibase to your call device. Press and hold the Bluetooth button at the back of the
base for four seconds. Press the Bluetooth button twice to put the base into pairing mode and select
Cisco Headset from your call device settings menu.
Make sure that your headset is properly seated on the base. When the headset is properly seated, the
LED shows solid white. When charging, the LEDs on the base light up in sequence from left to right. When
the headset is fully charged, all five battery indicator LEDs show solid white.
Check that your base is plugged into a reliable power source.
.
source is selected on the base. The source LED shows solid white when
Troubleshooting and Maintenance