Multicell Troubleshooting - Cisco 6800 Series Troubleshooting Manual

Troubleshooting
• If the handset has been carried around, it may be out of range of the base station.
No Audio on Your Handsets with a Single Base Station System
Problem
You have one base station and two or more handsets. But when you try to call from one handset to the other,
you don't hear anything on either phone.
Solution
1. Sign into the base station web page.
2. Click Network Settings.
3. Verify that the field Use Different SIP Ports is set to Enabled.

Multicell Troubleshooting

If you have problems with a multicell system, you may need to turn on extra logs to debug the problem. For
more information, see
Base Station Shows Searching in DECT Property
Problem
You have set up a multicell system, but the Multi cell web page shows Searching! in the DECT property
column.
Cause
The base stations can't communicate.
Solution
Check these things:
• The base station that can't connect is too far from the other base stations. Move the base station closer,
• Short term solution: Move the handset closer to the base station.
• Long term solution for system with one multi-cell base station: Add additional 210 Multi-Cell Base
Stations or repeaters to improve coverage.
• Long term solution for multicell system: Add one or more 210 Multi-Cell Base Stations or repeaters
to improve coverage.
Turn on Multicell Debug Logs, on page
or add another base station between the one that can't communicate and the base stations already set up.
Look at the field DECT sync source in the Multi cell page. Each base station in the system shows
the signal strength it receives in decibels per milliwatt (dBm).
No Audio on Your Handsets with a Single Base Station System
10.
Troubleshooting
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