41-05: Acd Agent Work Schedules - NEC Univerge SV8100 Programming Manual

UNIVERGE SV8100
Level:
SA
Description
Use
ACD Agents and Groups. For each ACD Work Schedule (1~4), designate the start
and stop times for each of the eight Work Periods. After you set up the schedules in
this program, assign them to days of the week in Program 41-07. (This is the same
program used by the Trunk Work Schedules.)
ACD extensions can log in only during their work period. ACD extensions receive the
following calls when they are logged in.


Input Data
Item
Feature Cross Reference

Programming Manual
Program 41-05: ACD Agent Work Schedules
ACD Call on a Trunk
When the incoming ring group is assigned in the operating time (Program 41-03 and
41-06).
ACD Pilot Number Call
Any time – if ACD extensions are available.
ACD Work Schedule Time Pattern
ACD Work Period Mode Number
Item
No.
01
ACD Agente Work
Schedulles
Conditions
None
Automatic Call Distribution (ACD)
Program 41 : ACD Setup

41-05: ACD Agent Work Schedules

to set up the Work Schedules for
Start Time
0000~2359
1~4
1~8
End Time Default
0000~2359 (Start) 0000
(End) 0000
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