Troubleshooting Tips - Cisco Cius User Manual

3. Tap Privacy.
4. Tap Factory Data Reset.
5. Tap Reset Phone.
Q. How do I report a problem?
A. Use the problem report tool:
1. Tap the Applications Menu icon
2. Tap Settings .
3. Tap About Cius.
4. Tap Cius Problem Report Tool.
5. Select the date and time that the problem occurred, and which applications exhibit the problem.
6. Tap Problem Description and enter a description of the problem.
7. Tap Customer Support Email Address and enter a customer support email address. If you do not
have a customer support email address, contact your system administrator.
8. Tap Create Email Report.

Troubleshooting Tips

Problem: The phone is not registered.
The Phone application or the Notifications bar shows that the phone is not registered.
Possible Cause
Your Cisco Cius is not connected to a network.
Your Cisco Cius is not set up to connect to a TFTP server.
Solution
1. Make sure that you are connected to a network.
2. Contact your system administrator to make sure that the TFTP server is set up properly.
Related Topics
Notifications Bar, page 13
•
Phone, page 24
•
Wireless & Networks, page 19
•
122
on the home screen.
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