Cisco Cius User Manual page 143

Problem: The chat application will not sign in.
The chat application will not automatically sign in to your account.
Possible Cause
The connection to the Cisco Unified Presence or WebEx Connect server is not available.
Solution
Check to make sure that you are connected to a network.
Related Topic
• Chat, page 56
Problem: The Presence service is unavailable.
You are not receiving status notifications, and availability is not displayed in applications that support
the Presence service.
Possible Cause
The Chat application is not running.
Solution
Launch the Chat application and sign in.
Problem: Meetings do not appear in the WebEx application.
Some of your meetings do not appear in the WebEx application.
Possible Cause
If a WebEx meeting invitation was forwarded to you, rather than sent to you directly, it will appear in
your Calendar application, but not in your WebEx application.
Solution
Ask the meeting host to edit the meeting and add you as a participant.
Possible Cause
You have not registered an account with the WebEx site where the meeting is hosted, or you have not
signed in to the Cisco WebEx Meetings application with that account.
Solution
Register an account with the WebEx site where the meeting is hosted, or sign in to the Cisco WebEx
Meetings application with that account.
Related Topics
Calendar, page 65
•
Cisco WebEx Meetings, page 72
•
Cisco Cius User Guide
FAQs and Troubleshooting
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