Cisco 8811 Quick Reference Manual page 2

Basic Phone Features
1. Basic User Information:
A. Placing an Internal Call:
Lift handset, dial the five-digit extension, or
•
Press the NewCall softkey, dial number (engages speaker phone), or
•
Press the NewCall softkey, dial number, lift handset, or Press Speaker
button.
B. Placing an External Call:
Lift Handset, Dial 9 and 1 + 10 digits or the 7-digit local number.
C. Ending a Call:
•
Replace handset or press the EndCall softkey.
D. Answering a Call:
•
Lift handset, or
•
Press the Answer softkey (engages speaker phone), or
•
Press the Speaker button.
E. Redial Feature:
•
Lift handset and press the Redial softkey or press the Redial softkey
with the handset on hook (engages speakerphone).
2. Call Back Feature:
•
While listening to ringing or busy tones, press the CallBack softkey.
•
A confirmation screen displays on the phone. Press exit to clear the
confirmation screen.
•
When person becomes available, you will receive an alert. A
notification will also appear on your screen.
3. Placing a Call on Hold/Resuming the Call:
•
Press the Hold softkey or Hold button.
•
To resume the call, press the Resume softkey.
4. Transferring a Call:
•
With a connected call, press Transfer softkey or the Transfer button.
•
Dial the extension to which you are transferring to.
•
Stay on the line to announce your caller or simply press the Transfer
button or softkey.
•
To retrieve the caller during the transfer process, press the EndCall
Softkey. Press the Resume softkey to connect with the original caller.
•
To transfer a call directly to voicemail, dial a star (*) prior to dialing the
extension of the person you wish to transfer to.
5. Alternatives to Answering:
A. Decline:
•
Press Decline softkey in order to send caller to voicemail
B. Do Not Disturb:
•
Press the "Do Not Disturb" softkey to activate
•
Press the "Do Not Disturb" softkey to cancel
Advanced Phone Features
6. Call Forward Feature: (Forward incoming phone calls to alternate phone number)
•
Press the Forward All softkey.
•
Dial forwarding target number exactly as you would dial from your
phone.
•
To cancel, press Forward All softkey again.
•
To forward your call to voicemail, preform the call forward feature and
press the messages button instead of an alternate number.
7. Call Park Feature: (Held call that can be retrieved from any Cisco IP Phone)
•
With call connected, press the Park softkey.
•
A 5-digit temporary extension will be displayed 8800 - 8879
•
To retrieve parked call: Dial the temporary extension on any Cisco
IP Phone
Note: After a 3-minute period call, will ring back on original phone.
8. Conference Calling:
Conference (Join Multiple callers together)
Maximum participants - 16)
•
While connected to another party press the Conference softkey. The
caller will be placed on hold
•
Dial the number of another participant (internal or external)
•
Press the Conference softkey to join the calls.
•
Repeat above steps until desired or maximum number of
participants are included in conference call.
•
To combine existing calls that are already on your phone, press the
Conference button.
•
Press the Active Calls softkey.
•
Select the call want to add to the conference.
•
Press the Conference button or softkey.
Conference List (Standard Conference Calls Only)
•
While conference is in process, press More softkey.
•
Press the Show Detail softkey, Participants names and/or phone
numbers will be listed.
•
To remove conference participant, press Remove softkey
•
Only the conference call originator can remove
•
Press Update softkey to update the current list of participants.