Set Up A Supervised Call; Record A Call; Prioritized Calls - Cisco CP-8832 User Manual

Set Up a Supervised Call

Set Up a Supervised Call
Procedure
Step 1
Answer an incoming call.
Record is displayed if the system determines that the call must be chaperoned and recorded.
Step 2 Press Conf to create a conference call.
Step 3
Enter the phone number for the supervisor and press Call.
Step 4 Press Conf when the supervisor answers.
Step 5 Press End Call to end the call.

Record a Call

You can record a call. You might hear a notification tone as you record the call.
Procedure
Press Record to start or stop recording.

Prioritized Calls

In your job, you might need to handle urgent or critical situations with your phone. You can identify calls as
very important; these have a higher priority than normal calls. The priorities range from level 1 (low) to level
5 (high). This system of priorities is called multilevel precedence and preemption (MLPP).
Draft comment: Design Team: The review for the Braavos User Guide indicates that MLPP/Priority is not
supported on Braavos. Is this also the case on Volantis?
Your administrator sets up the priorities that you can use and determines whether you need special sign-in
information.
When a high-priority call rings on your phone, you see the priority level on the phone screen and the call
appears at the top of the call list. If you are on a call when a high-priority call comes to your phone, the
high-priority call preempts the current call and you hear a special preemption ringtone. You should hang up
from your current call to answer the high-priority call.
When you are on a high-priority call, the priority of the call does not change when you:
• Put the call on hold
• Transfer the call
• Add the call to a three-way conference
Cisco IP Conference Phone 8832 User Guide
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REVIEW DRAFT - CISCO CONFIDENTIAL
Calls