Place A Call On Hold With Call Park; Retrieve A Call On Hold With Call Park; Forward Calls - Cisco 7832 User Manual

Call Park
You can use your phone to park a call. You can then retrieve the call either from your phone or another phone,
such as a phone at a coworker's desk or in a conference room.
A parked call is monitored by your network so you won't forget about it. If the call remains parked for too long, you
hear an alert. You can then answer, decline to answer, or ignore the call on your original phone. You can also
continue retrieving it from another phone.
If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by
your administrator.
A parked call occupies one line.

Place a Call on Hold with Call Park

You can park an active call that you answered on your phone and then use another phone to retrieve the call.
You can also park a call on your own phone. If so then you may not hear a recording.
You can park only one call at the call park number.
Before you begin
Your call must be active.
Procedure
Step 1 Press Transfer.
Step 2 Dial *62.
Your phone plays a recorded message that asks for the number of the parked call.
Step 3 Wait to hear the parking slot #.
Step 4 Press Transfer.
Step 5 (Optional) Communicate the parked number to the person retrieving the call.

Retrieve a Call on Hold with Call Park

You can pick up a parked call from anywhere in your network.
Before you begin
You need the number that was used to park the call.
Procedure
Step 1 Press *66 plus the parking slot #.
Step 2 You are now connected with the caller in that parking slot #.

Forward Calls

You can forward incoming calls from your phone to another number.
Enable Call Forward – All Calls
Procedure
Step 1 Pick up the line and listen for dial tone.
Step 2 Press *72 or Forward softkey.
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Cisco IP Phone 7832 Series User Guide