Third-Party Accessibility Applications - Cisco IP Conference Phone 7832 User Manual

Troubleshooting

Third-Party Accessibility Applications

Cisco works closely with partners to provide solutions that complement the Accessibility and usability of
Cisco Products and Solutions. There are third-party applications such as real-time Captioning on Cisco IP
phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over
(HCO/VCO), audible Caller ID, Inline amplifiers for handsets for louder call sound, "busy lights", audio/visual
emergency notifications through Cisco IP phones (supporting users with disabilities), etc.
Here's a link to a presentation about all the accessibility features of Cisco Unified Communications products,
and some third party assistive technology which works with it:
http://www.cisco.com/c/dam/en_us/about/responsibility/accessibility/products/Accessibility_Innovation_
Cisco_Unified_Communications.pdf
For more information about third-party applications, contact your administrator.
Troubleshooting
You may experience issues related to the following scenarios:
• Your phone cannot communicate with the call control system.
• The call control system has communication or internal problems.
• Your phone has internal problems.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.
Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure
(Optional) Press Show detail to view the active load information.
Report Call Quality Issues
Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on the configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Cisco IP Conference Phone 7832 User Guide
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Your Phone