Report All Phone Issues - Cisco IP Conference Phone 7832 User Manual

Your Phone
Procedure
Step 1 Press Report.
Step 2 Scroll and select the item that closely matches your problem.
Step 3 Press the Select softkey to send the information to your system administrator.

Report All Phone Issues

You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report
problems to your administrator. If you see a message that the PRT upload has failed, the problem report is
saved on the phone and you should alert your administrator.
Procedure
Step 1
Select Settings > Phone information > Report.
Step 2 Enter the date and time that you experienced the problem in the Date of problem and Time of problem fields.
Step 3 Select Problem description.
Step 4 Select a description from the displayed list, then press Submit.
Lost Phone Connectivity
Sometimes your phone can lose its connection to the call control system. When this connection is lost, your
phone displays a message.
If you are on an active call when the connection is lost, the call continues. However, you do not have access
to all normal phone functions because some functions require information from the call control system. Your
softkeys might not work as you expect.
When the phone reconnects to the call control system, you'll be able to use your phone normally again.
Cisco One-Year Limited Hardware Warranty Terms
Special terms apply to your hardware warranty and services that you can use during the warranty period.
Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software,
is available on Cisco.com at this URL: https://www.cisco.com/go/hwwarranty.
Cisco One-Year Limited Hardware Warranty Terms
Cisco IP Conference Phone 7832 User Guide
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