Trouble Shooting - Honeywell evohome Security User Manual

TROUBLE SHOOTING

5. The system does not alarm or send any alert to any contacts after the protected door window
sensor or motion sensor is triggered when armed.
Ensure that the sensor is installed within operating range of the evohome security hub. If too far then
locate closer to the hub
Ensure that the sensors and all siren accessories are correctly registered to your system. Refer to the
online installation guide for details
If no siren accessories are installed then ensure at least one alert contact has been setup in your Total
Comfort Connect (TCC) security account
Refer to the online installation guide for details
6. The 2nd LED on the evohome security hub is flashing orange colour.
This indicates that an intrusion occurred within your home. Further details of the intrusion can be viewed
in the Activity Feed within the mobile app. To clear the orange LED indication, please disarm your system
again
7. Does the system alert me if any door window sensors are left open (DO8EZS) upon arming?
The system will not alert you if any door window sensors are still left open. It is advisable to check all
doors windows are closed before arming. If left open then any drafts entering the home could trigger any
motion sensors causing false alarms illuminating the 2nd LED on the hub as orange colour (intrusion
detected).
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