Troubleshooting - Fujitsu Siemens Computers LTO-3 Operating Manual

Streamer LTO-3 half height 400GB/800GB SCSI Ultra320

Troubleshooting

Getting Started:
► Check whether the streamer is not ready-to-operate or is not recognized.
► Check that you are using the latest version of the streamer firmware and bus adapter firmware
(SCSI, SAS or USB - add-on card or onboard). Latest drivers, firmware and tools can be found
under www.fujitsu-siemens.com/support.
► Check that you are using the correct and appropriate device drivers for the streamer and the
bus adapter. Latest drivers, firmware and tools can be found under www.fujitsu-
siemens.com/support.
► Check that you are using the latest service packs, patches or updates for the operating system
and the backup application. For additional information, refer to the support pages of the
operating system or backup application suppliers.
Streamer is not ready-to-operate or is not recognized
► Check whether the LED indicators of the streamer are lighting during/after power on the server.
If not, check that the power cable to the streamer is properly connected.
► Check whether the LED indicators of the streamer are indicating a failure status. First eliminate
this failure status.
► Carry out a self-test of the streamer, if possible.
► For Microsoft Windows operating systems: Check whether a yellow exclamation mark or a red
cross is shown in the Device Manager next to a bus adapter or a streamer. If so, uninstall and
reinstall the appropriate device drivers.
► For LINUX operating systems: Check whether the streamer is detected after typing dmesg at
the terminal console and scrolling through the messages. The system inquiry of the streamer
must be registered (see chapter "Software installation" and "Technical data").
► Check whether the data cable (SCSI, SAS or USB) is properly connected to the bus adapter
and streamer, and that none of the pins in the connector are bent.
► For SCSI: Check whether the SCSI cable is connected to the LVD or LVD/SE port of the SCSI
bus adapter.
► For SCSI: Depending on the SCSI configuration, an additional SCSI terminator may have to be
connected to the end of the SCSI cable. Check if the SCSI terminator is properly connected.
► For SCSI: Check whether the SCSI ID setting is correct. The SCSI ID of the streamer must not
be identical with the SCSI ID of the SCSI bus adapter or other SCSI devices.
► Remove the cartridge from the streamer.
► Restart your server and ensure that the streamer will be recognized.
The streamer should now be ready for operation. If not, please contact the Fujitsu Siemens
Computers hotline.
20 - English A26361-H986-Z100-1-7619