Overflow Feature - Panasonic KX-TAW848 Features Manual

have turned on Call Waiting. Call Waiting must be turned off on all member extensions in
order for VIP Call to function.
1.2.2.5

Overflow Feature

Description
When all agents in an incoming call distribution (ICD) group are handling calls, additional calls
can be directed to a queue. When the queue is unable to accommodate additional calls (
Queuing Call Capacity [628]), its calls can be handled by the Overflow feature. This feature can
direct calls to an overflow destination. Overflow destinations can be assigned for each ICD
group and each time mode.
Overflow
Feature
ICD Group
Overflow
[Available Destination]
The following can be used as overflow destinations.
Wired Extension (PT/SLT)
PS
ICD Group
PS Ring Group
VM Group (DTMF/DPT)
External Pager (TAFAS)
DISA
Analog Remote Maintenance
Idle Line Access no. + Phone no.
Description
Redirects calls to a)
a different
overflow
b) A Queuing Time Table is not
destination
depending on the
reason for the
overflow. A
c)
destination can
be assigned for
each time mode.
d) The Overflow time (Overflow
e)
Destination
Works When:
There is no space in the
queue.
assigned and there are no
extensions logged-in.
An Overflow command is
assigned to the Queuing
Time Table.
time [626]) expires.
Manual Queue Redirection is
performed. (Pressing the
Hurry-up button.)
Availability
1.2 Receiving Group Features
Conditions
A destination must be
assigned. (
Destination When All
Busy [627])
A destination must be
assigned. (
Destination for Overflow
Time Expiration [625])
Feature Guide 35