Panasonic KX-TAW848 Features Manual page 139

a)
b)
c)
The PBX sends the appropriate DTMF tones to the VPS so that the caller does not
need to dial a mailbox number.
3.
The caller hears the called party's personal greeting. ("Please leave a message for
our Sales team.")
4.
The caller leaves a message and hangs up.
2.
Transferring to a Mailbox
Extension users can transfer calls to a mailbox, after which callers can leave a message
for the desired party. While answering a call, the extension user simply presses the Voice
Mail (VM) Transfer button and enters the extension number of the party the caller wishes
to leave a message for. The VPS will answer the transferred call and record a message.
VM Transfer Button
In order to use this feature, the extension user must use a flexible button customized as
the VM Transfer button. A floating extension number of a VM group must be assigned to
the button when creating it.
3.
Listening to Recorded Messages
After your VPS records a message, it will light the appropriate lamp or button on the
extension for which the message was intended, to indicate there is a new message. (
1.17.1 Message Waiting) The extension user can play the message back simply by
pressing the button used for mailbox access. Depending on the proprietary telephone (PT)
being used, this button may be the MESSAGE button, or a One-touch Dialing button
assigned to dial a floating extension number of a VM group, the user's mailbox number,
and other DTMF commands. (
the PBX calls the floating extension number assigned to the appropriate VM group, then
sends DTMF tones to the VPS to indicate the extension's mailbox number.
Whether the PBX turns off the message indication lamp after the button is pressed, or your
VPS turns off the lamp after all new messages in the mailbox are played, is selectable by
through system programming.
An extension user can also, at any time, play back any messages in his or her mailbox,
including old messages, however this is not available as a one-touch operation with the
MESSAGE button. The user must dial a floating extension number of a VM group, his or
her mailbox number, and other DTMF commands manually, or customize a One-touch
Dialing button.
AA Service
A VPS can also be used as an automated attendant. When a call is directed to a port of your
VPS which is in AA service mode, the caller will hear an OGM. After or while listening to the
OGM, the caller may dial an extension number as directed. ("Enter the extension number of
the desired party.")
If the VPS transfers a call via the AA service, the PBX will inform the VPS of the status of the
called party using a preprogrammed DTMF status signal so that the VPS will know the status
without needing to listen to system tones, such as a busy tone or ringback tone. This enables
the VPS to quickly play an appropriate OGM to the caller. ("I'm handling another call now...",
"I'm away from my desk now...", etc.)
The default DTMF status signals sent by the PBX are explained below. Change the DTMF
status signals through system programming to match the settings of your VPS.
Call Forwarding (FWD)
Intercept Routing
Call Transfer
1.6.1.2 One-touch Dialing) When the button is pressed,
1.19 Voice Mail Features
Feature Guide 139