Troubleshooting - Cisco TelePresence SX80 Administrator's Manual

Cisco TelePresence SX80

Introduction
Set up the Snap to Whiteboard feature
Define the whiteboard area
Use the wizard on the Touch controller to define the whiteboard
area.
1. Tap the contact information in the upper left corner of the
Touch controller and open the Settings
2. Tap Administrator, and sign in with administrator credentials.
3. Tap Tracking.
4. Tap Configure Snap to Whiteboard or
Whiteboard (depends whether you configure the feature for
the first time or not) to start the wizard.
D15328.01 SX80 Administrator Guide CE8.0, NOVEMBER 2015.
Configuration Peripherals Peripherals
(page 2 of 3)
5. Follow the instructions in the wizard - use the back button, if
you want to redo a step:
•
menu.
Reconfigure Snap to
•
•
•
Maintenance
Set the distance between the camera and the whiteboard.
Slide the circle to the correct distance on the ruler.
It is important that the distance is measured accurately.
Position the camera (pan, tilt, zoom) to frame the
whiteboard as accurate as possible.
Fine tune the position (pan, tilt, zoom) of both cameras so
that they show the same image.
Stand by the whiteboard and start talking.
If the feature is correctly configured, the camera will move
to a position that covers both the whiteboard and the
person that is talking.
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Administrator Guide
System settings

Troubleshooting

If the camera does not move to the
whiteboard position when the person who
is talking stands next to the whiteboard,
check the following and redo the required
steps in the wizard:
• Check that the whiteboard is placed
accross the room from the camera.
• Check that the distance between the
camera and whiteboard is measured
accurately.
• The person who is talking must be
close to the whiteboard. Furthermore
the person must stand upright, so that
the sound comes from the upper half
of the whiteboard area.
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