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Frequently Asked Questions
4.
This chapter provides answers for difficulties you might experience with your hotspot. (Also see
Chapter 5,
Troubleshooting.) The chapter covers the following topics:
•
What can I do if I can't connect a device to the hotspot?
•
What can I do if I can't access the Internet?
•
Why isn't my battery charging?
•
Why is the signal indicator always low?
•
Why is the download or upload speed slow?
•
How do I go back to the hotspot web page?
•
What do I do if I forget my password login password?
•
How do I disconnect from the mobile broadband network?
•
Why doesn't the Connect / Disconnect button appear on the hotspot web page?
•
How can I extend the life of the battery?
•
How do I turn the hotspot off?
•
How do I find out how many users are connected to my hotspot's WiFi networks?
•
The touch screen is not lit. How do I know if the hotspot is still powered on?
•
How do I find my computer's IP address?
•
How do I find a device's MAC address?
•
Where can I find more information?
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