Trouble Shooting - Oral-B PRO 5000 Manual

Trouble Shooting

Problem
TOOTHBRUSH
1. Short stuttering
sounds/flashing green
light every 30 seconds
(45 seconds in Deep
Clean mode)
2. Stuttering sound/
flashing green light
only after 2 minutes
(3 minutes in Deep
Clean mode)
Gums bleed slightly.
BRUSH HEADS
Oral-B brush head does
not fit Oral-B handle.
APP
Toothbrush does not
operate (properly) with
Oral-B app.
Reset to factory settings.
Possible reason
1. «Professional timer»
activated
2. «2-Minute timer» activated
1. May happen in first days of
Usage.
2. Brush head
3. Brushing mode
Oral-B brush head not
compatible with your handle.
1. Oral-B app is turned off.
2. Bluetooth is not activated
on your smart phone.
3. Radio transmission is
deactivated; radio
transmission display (f)
is turned off.
4. Connection to Bluetooth
has been lost.
5 Your smart phone does not
support Bluetooth 4.0
(or higher).
Original functionality wanted.
Remedy
1. Set your timer to 2-Minute timer; follow
steps under «Personalizing the timer».
2. Set your timer to Professional timer
(stuttering sounds/flashing green light
every 30 seconds); follow steps under
«Personalizing the timer».
1. Bleeding should stop after a few days.
Should it persist after 2 weeks, please
consult your dentist or dental hygienist.
2. Try using the Oral-B «Sensitive» brush head.
3. Try using the «Sensitive» mode.
Oral-B brush heads that fit your Oral-B handle
do not fit «Pulsonic», «VitalitySonic», «Sonic
Complete», «CrossAction Power».
1. Turn on Oral-B app.
2. Activate Bluetooth on your smart phone;
described in its user manual.
3. Activate the radio transmission by
simultaneously pressing the on/off (c) and
mode button (d) for 3 seconds until the
radio transmission display (f) turns on.
4. Briefly press the mode button (d) to
re-connect.
Keep your smart phone in close proximity
when using it with the toothbrush handle.
5. Your smart phone must support Bluetooth
4.0 (or higher) in order to connect to your
toothbrush handle.
Press and hold on/off button (c) for
10 seconds until all indicator lights double
blink simultaneously.
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