NETGEAR R7500 User Manual
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NETGEAR R7500 User Manual

NETGEAR R7500 User Manual

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Nighthawk X4
AC2350 Smart
WiFi Router

User Manual

Model R7500v2
August 2015
202-11522-02
350 E. Plumeria Drive
San Jose, CA 95134
USA

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  • Page 1: User Manual

    Nighthawk X4 AC2350 Smart WiFi Router User Manual Model R7500v2 August 2015 202-11522-02 350 E. Plumeria Drive San Jose, CA 95134...
  • Page 2 After installing your device, locate the serial number on the label of your product and use it to register your product at https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR recommends registering your product through the NETGEAR webiste. For prodcut updates, additional documentation, and support, visit http://support.netgear.com.

  • Page 3: Table Of Contents

    Use a Web Browser to Access the Router............19 Automatic Internet Setup.................19 Log In to the Router..................21 Change the Language..................21 Access the Router with NETGEAR genie Apps...........22 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard................24 Manually Set Up the Internet Connection............24 Specify an Internet Connection Without a Login..........25...
  • Page 4 Chapter 4 Optimize Performance Use Dynamic QoS to Optimize Internet Traffic Management.......45 Enable Dynamic QoS..................45 Enable or Disable the Automatic QoS Database Update........46 Manually Update the Dynamic QoS Database..........47 Participate in Dynamic QoS Analytics.............47 Improve Network Connections With Universal Plug and Play......48 Wi-Fi Multimedia Quality of Service..............49 Chapter 5 Control Access to the Internet Set Up Parental Controls..................52...
  • Page 5 Use the Shared Printer..................97 Print Using the Shared Printer................98 View or Change the Status of a Printer..............98 Use the Scan Feature of a Multifunction USB Printer..........99 Change NETGEAR USB Control Center Settings..........100 Change the Language..................102 Specify the Time-Out..................103 Chapter 10 Manage Your Network Update the Router Firmware................106...
  • Page 6 Chapter 11 Network Settings View or Change WAN Settings................125 Set Up a Default DMZ Server................126 Change the Router’s Device Name..............127 Change the LAN TCP/IP Settings..............128 Specify the IP Addresses That the Router Assigns...........130 Disable the DHCP Server Feature in the Router..........131 Manage Reserved LAN IP Addresses...............132 Reserve an IP Address.................132 Edit a Reserved IP Address................133...
  • Page 7 Application Example: Port Triggering for Internet Relay Chat port triggering.169 Chapter 14 Troubleshooting Quick Tips......................171 Sequence to Restart Your Network...............171 Check Ethernet Cable Connections..............171 Wireless Settings...................171 Network Settings...................171 Troubleshoot with the LEDs................171 Standard LED Behavior When the Router Is Powered On......172 Power LED Is Off or Blinking.................172 Power LED Stays Amber................172 LEDs Never Turn Off..................172...

  • Page 8: Chapter 1 Hardware Setup

    Share your music with AirPlay-compatible devices from a USB hard drive connected to the router. Use the free NETGEAR ReadySHARE Vault app to back up your Windows computers to a USB hard drive connected to Nighthawk X4.

  • Page 9: Chapter 1 Hardware Setup

    Unpack Your Router Your package contains the following items. Figure 1. Package contents Top View The status LEDs and buttons are located on the top of the router. Figure 2. Router LEDs and buttons Hardware Setup...
  • Page 10 Table 1. LED and button descriptions Description • Solid amber. The router is starting. Power • Blinking amber. The firmware is upgrading, or the Reset button was pressed. • Solid white. The router is ready. • Blinking white. The firmware is corrupted. •...

  • Page 11: Rear Panel

    Description • Solid. A powered-on device is connected to the Ethernet port. • Blinking. The port is sending or receiving traffic. • Off. No device is connected to this Ethernet port. WiFi On/Off button with LED Pressing this button for two seconds turns the 2.4 GHz and 5 GHz WiFi radios on and off.

  • Page 12: Turn The Leds On Or Off

    Turn the LEDs On or Off To turn the LEDs on or off: • Slide the LED On/Off switch on the rear panel to the On or Off position. The Power LED stays lit even if the LED On/Off switch is in the Off position. Attach the Antennas The router comes with four antennas.

  • Page 13: Usb Ports On The Left Panel

    Attach the antennas on the threaded antenna posts. Position the antennas for the best WiFi performance. NETGEAR recommends that you position all of the antennas vertically, as shown. USB Ports on the Left Panel Two 3.0 USB ports are located on the left panel.

  • Page 14: Connect An Esata Device

    Figure 5. eSATA port Connect an eSATA Device To connect an eSATA device: • Use an eSATA cable to connect your device to the eSATA port on the side of the router as shown. Position Your Router The router lets you access your network anywhere within the operating range of your wireless network. However, the operating distance or range of your wireless connection can vary significantly depending on the physical placement of your router.

  • Page 15: Cable Your Router

    • Place your router near the center of the area where your computers and other devices operate, and within line of sight to your wireless devices. • Make sure that the router is within reach of an AC power outlet and near Ethernet cables for wired computers.
  • Page 16 Figure 6. Router cabling To cable your router: Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet service. If your modem uses a battery backup, remove the battery. Plug in and turn on your modem. If your modem uses a battery backup, put the battery back in.
  • Page 17 18 • Types of Logins on page 19 • Use a Web Browser to Access the Router on page 19 • Change the Language on page 21 • Access the Router with NETGEAR genie Apps on page 22...

  • Page 18: Chapter 2 Connect To The Network And Access The Router

    Connect to the Network You can connect to the router’s network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP). Wired Connection You can connect your computer to the router using an Ethernet cable and join the router’s local area network (LAN).

  • Page 19: Label

    Your wireless device connects to the WiFi network. Label The label on the router shows the login information, WiFi network name and network key (password), MAC address, and serial number. Figure 7. Router label Types of Logins Separate types of logins serve different purposes. It is important that you understand the difference so that you know which login to use when.
  • Page 20 ISP login program on your computer to access the Internet. When you start an Internet application, your router automatically logs you in. NETGEAR genie runs on any device with a web browser. Installation and basic setup takes about 15 minutes to complete.

  • Page 21: Log In To The Router

    170. If problems persist, register your NETGEAR product and contact NETGEAR technical support. When the router connects to the Internet, you are prompted to download and install the free NETGEAR Desktop genie app and the free ReadySHARE Vault app.

  • Page 22: Access The Router With Netgear Genie Apps

    Easily manage router features like Live Parental Controls, guest access, Internet traffic meter, speed test, and more. To use the genie app to access the router: Visit the NETGEAR genie web page at www.NETGEAR.com/genie. Follow the onscreen instructions to install the app on your smartphone, tablet, or computer. Launch the genie app.
  • Page 23 Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow the genie to detect the Internet connection when you first access the router with a web browser. You can also customize or specify your Internet settings.

  • Page 24: Chapter 3 Specify Your Internet Settings

    The Setup Wizard searches your Internet connection for servers and protocols to determine your Internet configuration. When the router connects to the Internet, you are prompted to download and install the free NETGEAR Desktop genie app and the free ReadySHARE Vault app.

  • Page 25: Specify An Internet Connection Without A Login

    Specify an Internet Connection Without a Login To specify the Internet connection settings: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net . A login window opens. Enter the router user name and password. The user name is admin.

  • Page 26: Specify An Internet Connection That Uses A Login

    Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Troubleshooting on page 170. Specify an Internet Connection That Uses a Login To view or change the basic Internet setup: Launch a web browser from a computer or wireless device that is connected to the network.
  • Page 27 The BASIC Home page displays. Select Internet. For the Does your Internet connection require a login? setting, select the Yes radio button. The page adjusts. From the Internet Service Provider menu, select the encapsulation method: PPPoE, PPTP, or L2TP. In the Login field, enter the login name that your ISP gave you. This login name is often an email address.

  • Page 28: Specify Ipv6 Internet Connections

    Use This MAC Address. Enter the MAC address that you want to use. Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Troubleshooting on page 170. Specify IPv6 Internet Connections You can set up an IPv6 Internet connection if genie does not detect it automatically.
  • Page 29 The Basic Settings spage displays. From the Internet Connection Type menu, select the IPv6 connection type: • If your ISP did not provide details, select IPv6 Tunnel. • If you are not sure, select Auto Detect so that the router detects the IPv6 type that is in use. •...

  • Page 30: Requirements For Entering Ipv6 Addresses

    Requirements for Entering IPv6 Addresses IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by colons. You can reduce any four-digit group of zeros within an IPv6 address to a single zero or omit it. The following errors invalidate an IPv6 address: •...
  • Page 31 The router automatically detects the information in the following fields: • Connection Type. This field indicates the connection type that is detected. • Router’s IPv6 Address on WAN.This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.

  • Page 32: Use Auto Config For An Ipv6 Internet Connection

    Your settings are saved. Use Auto Config for an IPv6 Internet Connection To set up an IPv6 Internet connection through auto configuration: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net . A login window opens.

  • Page 33: Set Up An Ipv6 6To4 Tunnel Internet Connection

    indicated by the underline (_) under the IPv6 address. If no address is acquired, the field displays Not Available. • Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired for the router’s LAN interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.
  • Page 34 The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. From the Internet Connection Type menu, select 6to4 Tunnel. The router automatically detects the information in the Router’s IPv6 Address on LAN field.

  • Page 35: Set Up An Ipv6 Pass Through Internet Connection

    This setting specifies how the router assigns IPv6 addresses to the devices on your home network (the LAN). (Optional) Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router’s LAN interface. If you do not specify an ID here, the router generates one automatically from its MAC address.
  • Page 36 A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays.

  • Page 37: Set Up An Ipv6 Dhcp Internet Connection

    • IPv6 Address/Prefix Length. The IPv6 address and prefix length of the router WAN interface. • Default IPv6 Gateway.The IPv6 address of the default IPv6 gateway for the router’s WAN interface. • Primary DNS Server. The primary DNS server that resolves IPv6 domain name records for the router.
  • Page 38 The BASIC Home page displays. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. From the Internet Connection Type menu, select DHCP. The router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN.This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface.

  • Page 39: Set Up An Ipv6 Pppoe Internet Connection

    • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 addresses to the devices on your home network (the LAN). (Optional) Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router’s LAN interface.
  • Page 40 The router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN.This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.

  • Page 41: Change The Mtu Size

    “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another. Leave the MTU unchanged unless one of these situations occurs: •...
  • Page 42 • A secure website that does not open, or displays only part of a web page • Yahoo email • MSN portal • America Online’s DSL service • You use VPN and experience severe performance problems. • You used a program to optimize MTU for performance reasons and now you are experiencing connectivity or performance problems.
  • Page 43 Table 2. Common MTU sizes Application 1500 The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR routers, adapters, and switches. 1492 Used in PPPoE environments.
  • Page 44 Optimize Performance You can set up the router to optimize performance for applications such as Internet gaming, high definition video streaming, and VoIP communication. By default, the router uses Wi-Fi Multimedia Quality of Service (WMM QoS). This chapter contains the following sections: •...

  • Page 45: Chapter 4 Optimize Performance

    Use Dynamic QoS to Optimize Internet Traffic Management Dynamic Quality of Service (QoS) helps improve your router’s Internet traffic management capabilities through better application and device identification, bandwidth allocation, and traffic prioritization techniques. Dynamic QoS resolves traffic congestion when the Internet bandwidth is limited and different demands compete for bandwidth.

  • Page 46: Enable Or Disable The Automatic Qos Database Update

    Specify your Internet bandwidth. You must specify your Internet bandwidth so that Dynamic QoS can perform bandwidth allocation and traffic prioritization. NETGEAR recommends that you use Speedtest to detect your Internet bandwidth. To use Speedtest, do the following: a. For more accurate Speedtest results, make sure that no other devices are accessing the Internet.

  • Page 47: Manually Update The Dynamic Qos Database

    Your settings are saved. Participate in Dynamic QoS Analytics NETGEAR uses a QoS database of the most popular applications and services to implement Dynamic QoS. As new applications and services become popular, NETGEAR updates this database and automatically updates your router if you enabled Dynamic QoS. You can opt in to share aggregate QoS information to help improve the Dynamic QoS feature.

  • Page 48: Improve Network Connections With Universal Plug And Play

    For more information about enabling Dynamic QoS, see Enable Dynamic QoS on page 45. Select the Help improve the Dynamic QoS feature by sharing analytics with NETGEAR check box. A pop-up screen displays detailed information about sharing analytics. The Yes radio button is selected by default.

  • Page 49: Wi-Fi Multimedia Quality Of Service

    The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > UPnP. The UPnP page displays. Select the Turn UPnP On check box. By default, this check box is selected.
  • Page 50 To disable WMM QoS: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net. A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.
  • Page 51 Control Access to the Internet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter includes the following sections: • Set Up Parental Controls on page 52 • Allow or Block Access to Your Network on page 53 •...

  • Page 52: Chapter 5 Control Access To The Internet

    Set Up Parental Controls The first time that you select Parental Controls from the BASIC Home page, your browser goes to the Live Parental Controls website, where you can learn more about Parental Controls and download the application. To set up Parental Controls: Launch a web browser from a computer or wireless device that is connected to the network.

  • Page 53: Allow Or Block Access To Your Network

    a. Complete the fields. b. Click the Next button. After you log on or create your account, the filtering level page displays: Select a filtering level and click the Next button. The Setup is complete screen displays. Click the Take me to the status screen button. The Status page displays.
  • Page 54 • Allow all new devices to connect. With this setting, if you add a new device, it can access your network. You don’t need to enter its MAC address on this page. We recommend that you leave this radio button selected. •...

  • Page 55: Manage Network Access Control Lists

    Manage Network Access Control Lists You can use access control to block or allow access to your network. To manage devices that are allowed or blocked: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net .

  • Page 56: Delete Keywords From The Blocked List

    Select the check box for a device. Use the Add button, Edit button, and Remove from the List button as needed. Click the Apply button. Your changes take effect. Delete Keywords From the Blocked List To delete keywords from the list: Launch a web browser from a computer or wireless device that is connected to the network.

  • Page 57: Use Keywords To Block Internet Sites

    Your changes are saved. Use Keywords to Block Internet Sites You can use keywords to block certain Internet sites from your network. You can use blocking all the time or based on a schedule. To block Internet sites: Launch a web browser from a computer or wireless device that is connected to the network. Use the Router as a Wireless Access Point A login window opens.

  • Page 58: Block Services From The Internet

    • Specify XXX to block http://www.badstuff.com/xxx.html. • Specify .com if you want to allow only sites with domain suffixes such as .edu or .gov. • Enter a period (.) to block all Internet browsing access. Click the Add Keyword button. The keyword is added to the keyword list.
  • Page 59 For information about how to specify the schedule, see Schedule When to Block Internet Sites and Services on page 60. Click the Add button. To add a service that is in the Service Type menu, select the application or service. The settings for this service automatically display in the fields.

  • Page 60: Schedule When To Block Internet Sites And Services

    Your changes are saved. Schedule When to Block Internet Sites and Services When you schedule blocking, the same schedule is used to block sites and to block services. For information about how to specify what you want the router to block, see Use Keywords to Block Internet Sites on page 57 and...

  • Page 61: Avoid Blocking On A Trusted Computer

    • Days to Block. Select the check box for each day that you want to block the keywords, or select the Every Day check box, which automatically selects the check boxes for all days. • Time of Day to Block. Select a start and end time in 24-hour format, or select All Day for 24-hour blocking.
  • Page 62 A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Security > E-mail. Select the Turn E-mail Notification On check box. In the Your Outgoing Mail Server field, enter the name of your ISP outgoing (SMTP) mail server (such as mail.myISP.com).
  • Page 63 a. From Send logs according to this schedule menu, select the schedule type. b. From the Day menu, select the day. c. From the Time menu, select the time, and select the am or pm radio button. Click the Apply button. Your settings are saved.
  • Page 64 Add a Network Folder on a Storage Device on page 75 • Edit a Network Folder on a Storage Device on page 76 • Approve USB Devices on page 77 • Safely Remove a USB Device on page 78 For more information about ReadySHARE features, visit www.netgear.com/readyshare.

  • Page 65: Chapter 6 Share Storage Devices Attached To The Router

    The router works with most USB-compliant external flash and hard drives. For the most up-to-date list of USB devices that the router supports, visit http://kbserver.netgear.com/readyshare. Some USB external hard drives and flash drives require you to load the drivers onto the computer before the computer can access the USB device.

  • Page 66: Access A Storage Device That Is Connected To The Router From A Mac

    Figure 10. Two 3.0 USB ports are located on the side of the router To connect a USB device: Insert your USB storage drive into a USB port on the side panel of the router. If your USB device uses a power supply, connect it. You must use the power supply when you connect the USB device to the router.
  • Page 67 Click the Connect button. A window automatically opens and displays the files and folders on the device.

  • Page 68: Access A Storage Device Connected To The Router From A Windows Computer.68

    Access a Storage Device Connected to the Router From a Windows Computer To access the device from a Windows computer: Connect a USB or eSATA storage device to the appropriate port on the router. If your storage device uses a power supply, you must use it when you connect the device to the router. When you connect the storage device to the router’s port, it might take up to two minutes before it is ready for sharing.

  • Page 69: Back Up Windows Computers With Readyshare Vault

    Set Up a USB Hard Drive on a Mac NETGEAR recommends that you use a new USB HDD or eSATA storage device, or format your old USB HDD or eSATA storage device to do the Time Machine backup for the first time. Use a blank partition to prevent some issues during backup using Time Machine.

  • Page 70: Prepare To Back Up A Large Amount Of Data

    Your settings are saved. Prepare to Back Up a Large Amount of Data Before you back up a large amount of data with Time Machine, NETGEAR recommends that you follow this procedure. To prepare to back up a large amount of data: Upgrade the operating system of the Mac computer.

  • Page 71: Use Time Machine To Back Up Onto A Storage Device

    If the Advanced button is grayed out, click the lock icon so that you can change the settings. c. Clear the Log out after minutes of inactivity check box. d. Click the OK button. Your changes are saved. Use Time Machine to Back Up Onto a Storage Device You can use Time Machine to back up your Mac computers onto a USB hard disk drive (HDD) that is connected to one of the router’s USB ports or an eSATA storage device that is connected to the router's eSATA port.

  • Page 72: Control Access To A Storage Device

    Note If you do not see the USB partition that you want in the Time Machine disk list, go to Mac Finder and click that USB partition. It displays in the Time Machine list. When prompted, select the Registered User radio button. Enter admin for the name and password for the password and click the Connect button.

  • Page 73: Use Ftp Within The Network

    a. Network Device Name. This is the name used to access the device connected to the router. b. Workgroup. If you are using a Windows workgroup rather than a domain, the workgroup name displays here. The name works only in an operating system that supports NetBIOS, such as Microsoft Windows.

  • Page 74: View Or Change Network Folders On A Device

    Select the FTP check box. Click the Apply button. Your settings are saved. View or Change Network Folders on a Device You can view or change the network folders on an eSATA device or a USB storage device connected to the router.

  • Page 75: Add A Network Folder On A Storage Device

    Scroll down to the Available Networks Folder section of the screen and adjust the following settings: • Share Name. If only one USB device is connected, the default share name is USB_Storage. The default share name for an eSATA device is External_Disk. You can click the name or you can type it in the address field of your web browser.

  • Page 76: Edit A Network Folder On A Storage Device

    Select a device. Click the Create Network Folder button. If this window does not open, your web browser might be blocking pop-ups. If it is, change the browser settings to allow pop-ups. Complete the fields. The user name (account name) for All–no password is guest. The password for admin is the same one that is used to log in to the router.

  • Page 77: Approve Usb Devices

    To edit a network folder: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net. A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.

  • Page 78: Safely Remove A Usb Device

    The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > USB Settings. By default the Enable any USB Device connection to the USB port radio button is selected. This setting lets you connect and access all your USB devices.
  • Page 79 To remove a USB disk drive safely: Launch a web browser from a computer or wireless device that is connected to the network. Typehttp://www.routerlogin.net. A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.

  • Page 80: Chapter 7 Access Storage Devices Through The Internet

    Access Storage Devices Through the Internet With Dynamic DNS, you can use the Internet to access an eSATA drive attached to the router’s eSATA port and USB hard drives attached to the router’s USB ports when you’re not home. This chapter includes the following sections: •...

  • Page 81: Access Storage Devices Through The Internet

    Access Storage Devices Through the Internet You can access eSATA and USB devices through the Internet when you’re not home. To access devices from a remote computer: Launch a web browser on a computer that is not on your home network. Connect to your home router: •...

  • Page 82: Set Up Ftp Access Through The Internet

    Set Up FTP Access Through the Internet To set up FTP access: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net . A login window opens. Enter the router user name and password. The user name is admin.

  • Page 83: Dynamic Dns

    With your customized free URL, you can use FTP to access your network when you aren’t home through Dynamic DNS. To set up your FTP server, you must register for a NETGEAR Dynamic DNS (DDNS) service account and specify the account settings. See Set Up a New Dynamic DNS Account on page 84.

  • Page 84: Set Up A New Dynamic Dns Account

    You can use DDNS with a VPN tunnel for a secure connection. Set Up a New Dynamic DNS Account To set up Dynamic DNS and register for a free NETGEAR account: Launch a web browser from a computer or wireless device that is connected to the network.

  • Page 85: Specify A Dns Account That You Already Created

    Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service. Specify a DNS Account That You Already Created If you already created a Dynamic DNS account with NETGEAR No-IP, or Dyn, you can set up the router to use your account.

  • Page 86: Change The Dynamic Dns Settings

    For a No-IP or Dyn account, in the User Name field, type the user name for your account. For a NETGEAR account at No-IP, in the Email field, type the email address for your account. In the Password (6-32 characters) field, type the password for your DDNS account.

  • Page 87: Set Up Your Personal Ftp Server

    Your settings are saved. Set Up Your Personal FTP Server To set up your personal account and use FTP: Get your NETGEAR Dynamic DNS domain name. Set Up FTP Access Through the Internet on page 82. Make sure that your Internet connection is working.

  • Page 88: Chapter 8 Use The Router As A Media Server

    Use the Router as a Media Server The router comes set up to work as a ReadyDLNA media server. You can set up the router to play music from iTunes Server and media from TiVo. This chapter contains the following sections: •...

  • Page 89: Specify Readydlna Media Server Settings

    Specify ReadyDLNA Media Server Settings By default, the router acts as a ReadyDLNA media server, which lets you view movies and photos on DLNA/UPnP AV-compliant media players, such as Xbox360, Playstation, and NETGEAR media players. To specify media server settings: Launch a web browser from a computer or wireless device that is connected to the network.
  • Page 90 Figure 12. Play music on a USB device with iTunes Supported music file formats are MP3, AAC, and FLAC. The maximum number of music files supported is 10,000. To specify iTunes server settings: On your iPhone or iPad, find and connect to the WiFi network. Launch the Remote app.

  • Page 91: Play Media From A Usb Device On Tivo

    e. Make sure that the Enable iTunes Media Server (Music Only) check box is selected. f. Enter the passcode. g. Click the Allow Control button. h. Click the Apply button. Your changes are saved. On your iPhone or iPad, the ReadySHARE music library displays in the Remote app. You can play this music on AirPlay devices.

  • Page 92: Play Videos

    The BASIC Home page displays. Select ADVANCED > ReadySHARE Storage > Media Server. The Media Server Settings page displays. Make sure that the Enable TiVo support check box is selected. If you changed the setting, click the Apply button. Your settings are saved. Play Videos To play videos: On the TiVo, select TiVo Central >...

  • Page 93: Copy Tivo Files To A Computer

    Select an item to play or watch. Copy TiVo Files to a Computer To copy TiVo files to a computer: • Use the TiVo Desktop accessory, available at https://www3.tivo.com/store/accessories-software.do. Use the Router as a Media Server...

  • Page 94: Chapter 9 Share A Usb Printer

    Use the Shared Printer on page 97 • View or Change the Status of a Printer on page 98 • Use the Scan Feature of a Multifunction USB Printer on page 99 • Change NETGEAR USB Control Center Settings on page 100...

  • Page 95: Chapter 9 Share A Usb Printer

    Install the ReadySHARE Printer Utility You must install the ReadySHARE Printer utility on each computer that will share the printer. After you install it, the utility displays as NETGEAR USB Control Center on your computer. To install the utility: Double-click the ReadySHARE Printer utility setup file that you downloaded.
  • Page 96 Follow the wizard instructions to install NETGEAR USB Control Center. After the InstallShield Wizard completes the installation, the NETGEAR USB Control Center prompts you to select a language: Select a language from the menu and click the OK button. Share a USB Printer...

  • Page 97: Use The Shared Printer

    Some firewall software, such as Comodo, blocks NETGEAR USB Control Center from accessing the USB printer. If you do not see the USB printer displayed on the page, you can disable the firewall temporarily to allow the utility to work.

  • Page 98: Print Using The Shared Printer

    If another computer is already connected to the printer, your print job goes into a queue to wait to be printed. If your document does not print, use the NETGEAR USB Control Center to check the status. View or Change the Status of a Printer on page 98.

  • Page 99: Use The Scan Feature Of A Multifunction Usb Printer

    USB printer displayed in the Windows Printers and Faxes window is ready for print jobs. To use the scan feature of a multifunction USB printer: Click the NETGEAR USB Control Center icon Make sure that the printer status shows as Available.

  • Page 100: Change Netgear Usb Control Center Settings

    The scanner page displays so that you can use the USB printer for scanning. Change NETGEAR USB Control Center Settings You can stop the NETGEAR USB Control Center from starting automatically when you log in to Windows. You can also change the language and specify the time-out to release the printer connection.
  • Page 101 Clear the Automatically execute when logging on Windows check box. Click the OK button. Your change is saved. Share a USB Printer...

  • Page 102: Change The Language

    Change the Language To change the language: Click the NETGEAR USB Control Center icon Select Tools > Configuration. From the Language menu, select a language. Click the OK button. Share a USB Printer...

  • Page 103: Specify The Time-Out

    The next time NETGEAR USB Control Center starts, the language changes. Specify the Time-Out To specify the time-out: Click the NETGEAR USB Control Center icon Select Tools > Configuration. In the Timeout field, type the number of minutes. The time-out is the number of minutes that a computer holds its connection to the printer when the connection isn’t being used.
  • Page 104 Your change is saved. Share a USB Printer...
  • Page 105 Manage Your Network This chapter describes the router settings for administering and maintaining your router and home network. This chapter includes the following sections: • Update the Router Firmware on page 106 • Change the admin Password on page 106 •...

  • Page 106: Chapter 10 Manage Your Network

    Update the Router Firmware The router firmware (routing software) is stored in flash memory. You might see a message at the top of the genie screens when new firmware is available. You can respond to that message to update the firmware or you can check to see if new firmware is available and update your product.

  • Page 107: Set Up Password Recovery

    Your settings are saved. Set Up Password Recovery NETGEAR recommends that you enable password recovery if you change the password for the router user name admin. Then you can recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers but not in the Safari browser.

  • Page 108: Recover The Admin Password

    To set up password recovery: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net . A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.

  • Page 109: View Router Status

    A login window opens. With your recovered password, log in to the router. View Router Status To view router status and usage information: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net . A login window opens.

  • Page 110: Display Internet Port Statistics

    Display Internet Port Statistics To display Internet port statistics: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net . A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive.

  • Page 111: Check The Internet Connection Status

    To stop the polling entirely, click the Stop button. Check the Internet Connection Status To check the Internet connection status: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net . A login window opens. Enter the router user name and password.

  • Page 112: View And Manage Logs Of Router Activity

    • IP Address. The IP address that is assigned to the router. • Subnet Mask. The subnet mask that is assigned to the router. • Default Gateway. The IP address for the default gateway that the router communicates with. • DHCP Server.

  • Page 113: Monitor Internet Traffictraffic Metering

    The Logs screen shows the following information: • Action. The action that occurred, such as whether Internet access was blocked or allowed. • Source IP. The IP address of the initiating device for this log entry. • Target address. The name or IP address of the website or news group visited or to which access was attempted.
  • Page 114 The BASIC Home page displays. Select ADVANCED > Advanced Setup > Traffic Meter. Select the Enable Traffic Meter check box. (Optional) Control the volume of Internet traffic. You can use either the traffic volume control feature or the connection time control feature: •...

  • Page 115: Custom Static Routes

    By default, the value is 0 and no warning message is issued. You can select one of the following to occur when the limit is attained: • The Internet LED blinks white or amber. • The Internet connection is disconnected and disabled. Click the Apply button.

  • Page 116: Set Up A Static Route

    • The Destination IP Address and IP Subnet Mask fields specify that this static route applies to all 134.177.x.x addresses. • The Gateway IP Address field specifies that all traffic for these addresses will be forwarded to the ISDN router at 192.168.1.100. •...

  • Page 117: Edit A Static Route

    If the destination is a single host, type 255.255.255.255. Type the gateway IP address, which must be on the same LAN segment as the router. Type a number from 1 through 15 as the metric value. This value represents the number of routers between your network and the destination. Usually, a setting of 2 or 3 works, but if this is a direct connection, set it to 1.

  • Page 118: View Devices Currently On The Network

    A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Static Routes. The Custom Static Routes page displays.

  • Page 119: Manage The Router Configuration File

    address to each device when it joins the network. The unique MAC address for each device does not change. To update this screen, click the Refresh button. Manage the Router Configuration File The configuration settings of the router are stored within the router in a configuration file. You can back up (save) this file to your computer, restore it, or reset it to the factory default settings.

  • Page 120: Restore Configuration Settings

    A copy of the current settings is saved in the location you specified. Restore Configuration Settings To restore configuration settings that you backed up: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net .

  • Page 121: Remote Management

    The BASIC Home page displays. Select ADVANCED > Administration > Backup Settings. The Backup Settings page displays. Click the Erase button. The factory default settings are restored. The user name is admin, the password is password, and the LAN IP address is 192.168.1.1. DHCP is enabled. Remote Management You can access your router over the Internet to view or change its settings.
  • Page 122 Select the Turn Remote Management On check box. In the Allow Remote Access By section, specify the external IP addresses to be allowed to access the router’s remote management. Note For enhanced security, restrict access to as few external IP addresses as practical. Select one of the following: •...

  • Page 123: Use Remote Access

    Use Remote Access To use remote access: Launch a web browser on a computer that is not on your home network. Type your router’s WAN IP address into your browser’s address or location field followed by a colon (:) and the custom port number. For example, if your external address is 134.177.0.123 and you use port number 8080, enter http://134.177.0.123:8080 in your browser.
  • Page 124 Network Settings The router comes ready for WiFi, Ethernet, and USB connections. You can customize the router’s network settings. NETGEAR recommends that you install the router and connect it to the Internet before you change its network settings. This chapter includes the following sections: •...

  • Page 125: Chapter 11 Network Settings

    View or Change WAN Settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port.

  • Page 126: Set Up A Default Dmz Server

    • Disable Port Scan and DoS Protection. DoS protection protects your LAN against denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, and many others. Select this check box only in special circumstances. • Default DMZ Server. This feature is sometimes helpful when you are playing online games or videoconferencing, but it makes the firewall security less effective.

  • Page 127: Change The Router's Device Name

    Your change takes effect. Change the Router’s Device Name The router’s default device name is based on its model number, such as R7500 or R7500v2. This device name displays in the file manager when you browse your network. To change the router’s device name: Launch a web browser from a computer or wireless device that is connected to the network.

  • Page 128: Change The Lan Tcp/Ip Settings

    Your change is saved. Change the LAN TCP/IP Settings The router is preconfigured to use private IP addresses on the LAN side and to act as a DHCP server. The router’s default LAN IP configuration is as follows: • LAN IP address. 192.168.1.1 •...
  • Page 129 Your router might display information that is different from this example. In the IP Address field, type the IP address. In the IP Subnet Mask, type the subnet mask of the router. The IP address and subnet mask identify which addresses are local to a specific device and which must be reached through a gateway or router.

  • Page 130: Specify The Ip Addresses That The Router Assigns

    If you changed the LAN IP address of the router, you are disconnected when this change takes effect. To reconnect, close your browser, relaunch it, and log in to the router Specify the IP Addresses That the Router Assigns By default, the router acts as a Dynamic Host Configuration Protocol (DHCP) server. The router assigns IP, DNS server, and default gateway addresses to all computers connected to the LAN.

  • Page 131: Disable The Dhcp Server Feature In The Router

    This IP address must be in the same subnet as the router. b. In the Ending IP Address field, type the number at the end of the range of IP addresses. This IP address must be in the same subnet as the router. Click the Apply button.

  • Page 132: Manage Reserved Lan Ip Addresses

    Your settings are saved. (Optional) If this service is disabled and no other DHCP server is on your network, set your computer IP addresses manually so that the computers can access the router. Manage Reserved LAN IP Addresses When you specify a reserved IP address for a computer on the LAN, that computer always receives the same IP address each time it accesses the router’s DHCP server.

  • Page 133: Edit A Reserved Ip Address

    Edit a Reserved IP Address To edit a reserved address entry: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net . A login window opens. Enter the router user name and password. The user name is admin.

  • Page 134: Use The Wps Wizard For Wifi Connections

    The address is removed. Use the WPS Wizard for WiFi Connections The WPS Wizard helps you add a wireless computer or device to your WiFi network without typing the WiFi password. To use the WPS Wizard: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net .
  • Page 135 NETGEAR recommends that you do not change your preset security settings. If you change your preset security settings, make a note of the new settings and store it in a safe place where you can easily find If you use a wireless computer to change the SSID or other wireless security settings, you are disconnected when you click the Apply button.
  • Page 136 In some locations, you cannot change this setting. To control the SSID broadcast, select or clear the Enable SSID Broadcast check box. When this check box is selected, the router broadcasts its network name (SSID) so that it displays when you scan for local WiFi networks on your computer or wireless device. To change the network name (SSID), type a new name in the Name (SSID) field.

  • Page 137: Change The Wifi Mbps Settings

    Change the WiFi Mbps Settings The data rate for high-speed transmissions is commonly identified as megabits per second (Mbps). By default, the router is set to operate with up to 600 Mbps in the 2.4 GHz WiFi band and up to 1,733 Mbps in the 5 GHz WiFi band.

  • Page 138: Change The Wifi Password Or Security Level

    Up to 1733 Mbps is the default setting, which allows 802.11ac and 802.11a wireless devices to join the network. The other settings are Up to 800 Mbps and Up to 347 Mbps. Click the Apply button. Your settings are saved. Change the WiFi Password or Security Level Your router comes with preset WPA2 or WPA security.

  • Page 139: Enable A Wifi Video Network

    Your settings are saved. Enable a WiFi Video Network Guest networks allows visitors at your home to use the Internet without using your wireless security key. For optimal HD streaming performance for your guests, you can enable a 5 GHz guest video network. When this the video network feature is enabled, the router uses video reliability algorithms to reduce jitter and packet loss during video streaming.
  • Page 140 Scroll to the section of the screen for the guest WiFi network that you want to set up. The default guest wireless network names (SSIDs) are as follows: • NETGEAR-Guest is for the 2.4 GHz WiFi band. • NETGEAR-5G-Guest is for the 5 GHz WiFi band.

  • Page 141: Enable A Video Guest Wifi Network

    Your settings are saved. Enable a Video Guest WiFi Network Guest networks allow visitors at your home to use the Internet without using your wireless security key. For optimal HD streaming performance for your guests, you can enable a 5 GHz guest video network. When this the video network feature is enabled, the router uses video reliability algorithms to reduce jitter and packet loss during video streaming.

  • Page 142: Control The Wireless Radios

    Your settings are saved. Control the Wireless Radios The router’s internal wireless radios broadcast signals in the 2.4 GHz and 5 GHz range. By default, they are on so that you can connect wirelessly to the router. When the wireless radios are off, you can still use an Ethernet cable for a LAN connection to the router.

  • Page 143: Set Up A Wireless Schedule

    Your router might display information that is different from this example. In the 2.4 GHz and 5 GHz sections of the screen, select or clear the Enable Wireless Router Radio check boxes. Clearing these check boxes turns off the WiFi feature of the router for each band. Click the Apply button.

  • Page 144: Specify Wps Settings

    A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Wireless Settings. The Advanced Wireless Settings page displays.

  • Page 145: Use The Router As A Wireless Access Point

    PIN function by selecting the Enable Router’s PIN check box. (Optional) Select or clear the Keep Existing Wireless Settings check box. By default, the Keep Existing Wireless Settings check box is selected. NETGEAR recommends that you leave this check box selected.
  • Page 146 Note To avoid interference with other routers or gateways in your network, NETGEAR recommends that you use different wireless settings on each router. You can also turn off the wireless radio on the other router or gateway and use the R7500v2 router only for wireless client access.

  • Page 147: Use The Router In Bridge Mode

    The IP address of the router changes, and you are disconnected. To reconnect, close and restart your browser and typeType http://www.routerlogin.net . Use the Router in Bridge Mode You can use your router in bridge mode to connect multiple devices with WiFi at the faster 802.11ac speed.
  • Page 148 To set up bridge mode: Make a note of the WiFi settings of the other router to which this router will connect. You must know the SSID, WiFi security mode, wireless password, and operating frequency (either 2.4 GHz or 5 GHz). Launch a web browser from a computer or wireless device that is connected to the network of the router that will run in bridge mode.
  • Page 149 Your settings are saved. Network Settings...
  • Page 150 Use VPN to Access Your Network You can use OpenVPN software to remotely access your router using virtual private networking (VPN). This chapter explains how to set up and use VPN access. The chapter includes the following sections: • Set Up a VPN Connection on page 151 •...

  • Page 151: Chapter 12 Use Vpn To Access Your Network

    VPN uses DDNS or a static IP address to connect with your router. To use a DDNS service, register for an account with a host name (sometimes called a domain name). You use the host name to access your network. The router supports these accounts: NETGEAR, No-IP, and Dyn.

  • Page 152: Install Openvpn Software On Your Computer

    Select the Enable VPN Service check box. By default, the VPN uses the UDP service type and uses port 12974. If you want to customize the service type and port, NETGEAR recommends that you change these settings before you install the OpenVPN software.
  • Page 153 To install VPN client software: Visit http://openvpn.net/index.php/download/community-downloads.html. In the Windows Installer section of the screen, double-click the openVPN-install-xxx.exe link. Download the file. To install the Open VPN software on your computer, click the openVPN-install-xxx.exe file. Click the Next button. Read the License Agreement and click the I Agree button. Leave the check boxes selected as shown, and click the Next button.
  • Page 154 In the local area connection list, find the local area connection with the device name TAP-Windows Adapter. c. Select the local area connection and change its name (not its device name) to NETGEAR-VPN. If you do not change the VPN interface name, the VPN tunnel connection will fail.

  • Page 155: Use A Vpn Tunnel

    VPN tunnel from your computer to your router over the Internet. For the VPN tunnel to work, the local LAN IP address of the remote R7500 router must use a different LAN IP scheme from that of the local LAN where your VPN client computer is connected. If both networks use the same LAN IP scheme, when the VPN tunnel is established, you cannot access your home router or your home network with the OpenVPN software.

  • Page 156: Use Vpn To Access The Router's Usb Device And Media

    Select Connect. The VPN connection is established. You can do the following: • Launch a web browser and log in to your router. • Use Windows file manager to access the router’s USB device and download files. Use VPN to Access the Router’s USB Device and Media To access a USB device and download files: In Windows file manager, select the Network folder.

  • Page 157: Use Vpn To Access Your Internet Service At Home

    If the icons do not display, click the Refresh button to update the screen. If the local LAN and the remote LAN are using the same IP scheme, the remote R7500 icon does not display in the Media Devices and Network Infrastructure sections.

  • Page 158: Block Vpn Client Internet Access In The Router

    The BASIC Home page displays. Select ADVANCED > Advanced Setup > VPN Service. The VPN screen displays. Select the Enable VPN Service radio button. Scroll down to the Clients will use this VPN connection to access section, and select the All sites on the Internet &...

  • Page 159: Use A Vpn Tunnel To Access Your Internet Service At Home

    The VNP page displays. Select the Enable VPN Service radio button. Scroll down to the Clients will use this VPN connection to access section, and select the Home Network only radio button. This is the default setting. The VPN connection is only to your home network, not to the Internet service for your home network.

  • Page 160: Chapter 13 Specify Internet Port Settings

    Specify Internet Port Settings You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter includes the following sections: • Set Up Port Forwarding to a Local Server on page 161 •...

  • Page 161: Set Up Port Forwarding To A Local Server

    Set Up Port Forwarding to a Local Server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet.
  • Page 162 If the service that you want to add is not in the menu, create a custom service. See Add a Custom Port Forwarding Service on page 163. In the Server IP Address field, enter the IP address of the computer that will provide the service. Click the Add button.

  • Page 163: Add A Custom Port Forwarding Service

    Add a Custom Port Forwarding Service To add a custom service: Find out which port number or range of numbers the application uses. You can usually find this information by contacting the publisher of the application or user groups or news groups.

  • Page 164: Edit A Port Forwarding Service

    • Type the port numbers in the Internal Port Range field. In the Internal IP address field, type the IP addressor select the radio button for an attached device listed in the table. Click the Apply button. The service is now in the list on the Port Forwarding/Port Triggering page. Edit a Port Forwarding Service To edit a port forwarding entry: Launch a web browser from a computer or wireless device that is connected to the network.

  • Page 165: Application Example: Make A Local Web Server Public

    The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering. The Port Forwarding/Port Triggering page displays. Select the Port Forwarding radio button as the service type. In the table, select the radio button next to the service name.

  • Page 166: Set Up Port Triggeringport Triggering

    • Destination address. The IP address of www.example.com, which is the address of your router. • Destination port number. 80, which is the standard port number for a web server process. Your router receives the message and finds your port forwarding rule for incoming port 80 traffic. The router changes the destination in the message to IP address 192.168.1.123 and sends the message to that computer.
  • Page 167 The BASIC Home page displays. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering. The Port Forwarding/Port Triggering page displays. Select the Port Triggering radio button. Click the Add Service button. In the Service Name field, type a descriptive service name. From the Service User list, select a user option: •...

  • Page 168: Enable Port Triggering

    The service is now in the Portmap Table. You must enable port triggering before the router uses port triggering. See Enable Port Triggering on page 168. Enable Port Triggering To enable port triggering: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net .
  • Page 169 Your settings are saved. Application Example: Port Triggering for Internet Relay Chat Some application servers, such as FTP and IRC servers, send replies to multiple port numbers. Using port triggering, you can tell the router to open more incoming ports when a particular outgoing port starts a session.

  • Page 170: Troubleshooting

    Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information. The chapter contains the following sections: •...

  • Page 171: Quick Tips

    Quick Tips This section describes tips for troubleshooting some common problems. Sequence to Restart Your Network When you need to restart your network, follow this sequence: Turn off and unplug the modem. Turn off the router. Plug in the modem and turn it on. Wait two minutes. Turn on the router and wait two minutes.

  • Page 172: Standard Led Behavior When The Router Is Powered On

    Make sure that the power adapter is securely connected to your router and securely connected to a working power outlet. • Make sure that you are using the power adapter that NETGEAR supplied for this product. • If the Power LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware.

  • Page 173: Internet Or Ethernet Port Leds Are Off

    181. If the error persists, a hardware problem might be the cause. Contact technical support at www.netgear.com/support. Internet or Ethernet Port LEDs Are Off If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet connection is made, check the following: •...

  • Page 174: You Cannot Access The Internet

    Make sure that Caps Lock is off when you enter this information. • If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information.
  • Page 175 Your Internet service provider (ISP) might require a login program. Ask your ISP whether they require • PPP over Ethernet (PPPoE) or some other type of login. If your ISP requires a login, the login name and password might be set incorrectly. •...

  • Page 176: Troubleshoot Pppoe

    Troubleshoot PPPoE If you are using PPPoE, try troubleshooting your Internet connection. To troubleshoot a PPPoE connection: Launch a web browser from a computer or wireless device that is connected to the network. Type http://www.routerlogin.net . A login window opens. Enter the router user name and password.

  • Page 177: Changes Are Not Saved

    Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer. • The router might not be configured as the default gateway on your computer. Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the default gateway address.

  • Page 178: Troubleshoot Your Network Using The Ping Utility

    • Is your router too far from your computer or too close? Place your computer near the router but at least 6 feet (1.8 meters) away and see whether the signal strength improves. • Are objects between the router and your computer blocking the wireless signal? Troubleshoot Your Network Using the Ping Utility Most network devices and routers contain a ping utility that sends an echo request packet to the designated device.

  • Page 179: Test The Path From Your Computer To A Remote Device

    Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet. Test the Path from Your Computer to a Remote Device To test the path from your computer to a remote device. From the Windows toolbar, click the Start button and select Run.

  • Page 180: Chapter 15 Supplemental Information

    Supplemental Information This appendix includes technical information about your router. This appendix covers the following topics: • Factory Settings on page 181 • Technical Specifications on page 182...

  • Page 181: Factory Settings

    Factory Settings You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router for at least seven seconds. The router resets and returns to the factory configuration settings shown in the following table.

  • Page 182: Technical Specifications

    Feature Default Behavior Outbound (communications going out to Enabled (all) the Internet) Source MAC filtering Disabled Wireless Wireless communication Enabled SSID name See router label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto Country/region United States in the US; otherwise, varies by region RF channel Auto for 2.4GHz, CH 44 for WW SKU and...
  • Page 183 Feature Description • North America: 100-240V, 50/60 Hz input Power adapter • UK, Australia: 100-240V, 50/60 Hz, input • Europe: 100-240V, 50/60 Hz input • All regions (output): 12V/3.5A DC output Dimensions 11.22 x 7.26 x 1.97 in. (285 x 184.5 x 50 mm) Weight 1.65 lb (750 g) Operating temperature...
  • Page 184 NETGEAR makes no express or implied representations or warranties about this product’s compatibility with any future standards. 802.11ac 1733 Mbps is approximately 4x faster than 802.11n 450 Mbps. 2.4 GHz Performance Mode requires 256 QAM support on the WiFi client.

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