Contacting Technical Support - Dell B3465dn User Manual

Troubleshooting
Action
Step 3
Check if the network connection is working.
Is the network connection working?
Step 4
Make sure the cable connections to the printer and print server are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections to the printer and print server secure?
Step 5
Temporarily disable the Web proxy servers.
Note: Proxy servers may block or restrict you from accessing certain
Web sites including the Embedded Web Server.
Are the Web proxy servers disabled?
Step 6
Access the Embedded Web Server again by typing the correct IP address
in the address field.
Did the Embedded Web Server open?

Contacting technical support

When you call technical support, describe the problem you are experiencing, the message on the printer display, and
the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and the service tag number or express service code. For more information,
see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the
menu settings page.
For more information, check the Dell support Web site at www.dell.com/support/printers.
Yes No
Go to step 4. Contact your system
support person.
Go to step 5. Tighten the cable
connection.
Go to step 6. Contact your system
support person.
The problem is solved. Contact
support.
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technical