Unusual Test Results - Accu-Chek Performa Owner's Booklet

Unusual Test Results

If your blood glucose result does not match the way you feel, follow these steps:
Troubleshooting Checks
1. Check the use by date of the test strips.
2. Ensure that the cap on the test strip container is
always closed tightly.
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3. Check that the test strip was used immediately
after removing it from the container.
4. Check that your test strips were stored in a cool,
dry place.
5. Check that you followed the testing steps.
6. Check that the code number on the meter
display matches the code number on the test
strip container.
7. If you are still unsure of the problem ...
Action
If it is past the use by date, discard the test strips.
If you think it may have been uncapped for some
time, discard the test strips.
Repeat the test with a new test strip.
Repeat the test with properly stored test strips.
Read Chapter 2 "Testing Your Blood Glucose" and
test again. If you still have problems, call Roche.
If they do not match, insert the correct code chip in
the meter and test again.
Repeat the test with a new test strip and perform a
control test. If you still have problems, call Roche.