Additional Information - Sony 158SVR2000 Setup Manual

Additional Information
Troubleshooting
TiVo and Sony are dedicated to provIding you wIth quality support and customer
serVIce. If you have any questions or difficulties, first refer to the troubleshootmg
sectIOn m the manuals. If you still need help, see below for the appropnate customer
serVIce department to contact:
Contact Sony at 1-877-585-S0NY (7669) if you need aSSIstance on the followmg
areas:
• Connectmg your SVR Recorder WIth your TV and other AfV eqUIpment.
• Imtlal GUIded Setup difficultIes (e.g. phone calls failing).
• Programmmg the Remote Control to control your TV or AfV eqUIpment.
• Changmg channels.
• A system that does not functIOn properly after restart.
• Questions about your Warranty.
Contact TiVo at 1-877-FOR-TiVo (877-367-8486) If you need aSSIstance on the
followmg areas:
• ActIvatmg or usmg a feature of the TiVo ServIce.
• Gettmg correct channel lineup data or program gUIde data.
• Understanding an onscreen message from TiVo regarding your TiVo SerVIce
account.
You can also refer to the FAQ's listed m the web sItes below.
TiVo: http://www.tIvo.com
Sony· http://www.sony.com/servlce or email atcustserv@mfo.sel.sony.com
When you call eIther TiVo or Sony, you will need to reference your model and senal
number located on the mSIde of the back cover of thIS Setup GUIde.
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Troubleshooting
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