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60
Chapter
5
Troubleshooting Problems
When I change channels, it skips over some of my channels.
•
Go to
Customized Channels, Channels You Watch
and make sure the channel has
a checkmark.
My Recorder isn't making the daily call to the nvo Service.
•
Do not use a wireless phone connection.
•
Verify that your phone line is working by connecting a phone to the phone cord and
checking for a dial tone.
•
If the Reorder repeatedly reports a busy signal when trying to connect, try choosing
another local dial-in number from the
Phone Dialing Options
screen.
•
You may need to change your phone dialing options from the default. After making
changes. make a test can (choose "Make Test Call" from the
Phone Connection
screen. If the test call succeeds. choose "Make Daily Call Now".
•
If you have voice mail or other non-standard dial tone, turn off "Dial Tone
Detection".
•
If you have call waiting, disable it by entering the correct prefix in "Call Waiting
Prefix" (usually "*70,").
•
If you use a dial prefix for outside lines, set "Dial Prefix" (for example, "9.").
•
Your phone line may have low voltage. Make sure that "Phone Availability
Detection" is set to off in your Phone Dialing Options.
•
If you have a caller ID box. try removing it from the line since some models
interfere with the Recorder modem's ability to make a call.
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