Contacting Customer Support - Sony 158SVR2000 Setup Manual

Chapter 5
Contacting Customer Support
TiVo and Sony are dedicated to providing you with quality support and customer
service. If you have any questions or difficulties, first refer to this Troubleshooting
section and the Troubleshooting sections of the Sony Setup Guide. If you still need
help, see below for the appropriate customer service department to contact:
Contact TiVo at 1-877-FOR-TiVo (877-367-8486) if you need assistance on the
following areas:
• Activating or using a feature of the TiVo Service.
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• Getting correct channel lineup data or program guide data
• Understanding an onscreen message from TiVo regarding your TiVo Service
account.
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You can also refer to the FAQ's listed
on the web:
TiVo: http://www.tivo.com
Sony: http://www.sony.comlservice or
email atcustserv@info.sel.sony.com
Contact Sony at 1-877-58S-S01''Y (877-585-7669) if you need assistance on the
following areas:
• Connecting your SVR Recorder with your TV and other AIV equipment.
• Initial Guided Setup difficulties (e.g. phone calls failing)
• Programming the Remote Control to control your TV or AIV equipment.
• Changing channels.
• A system that does not function properly after restart.
• Questions about your Warranty.
When you call either TiVo or Sony, you will need to reference your model and serial
number located on the inside of the back cover of the Setup Guide.