Issue 6
L - 10
Live Monitoring is not available for the following conditions:
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During an internal call to a station
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When a station places a conference call on hold
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For Voice Mail messages sent to multiple mailboxes
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For Voice Mail messages sent to mailboxes that do not
correspond to the actual station number.
When DND, Call Forward - All Call, or Station Outgoing Lockout is
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set during Live Monitoring Mode, Live Monitoring is canceled. When
required, a station user must set up Live Monitoring mode after
setting Call Forward - All Call.
Live Monitoring call cannot be picked up by Call Pickup feature.
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The EliteMail VP does not support live monitoring.
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The EliteMail CTI only supports Live Monitor TeLANophy application
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via view call plus, not via Softkeys, Feature Access or One-Touch
keys.
The Live Monitor feature on the EliteMail CTI requires that all
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incoming calls be answered by the Automated Attendant on the CTI.
It also requires the individual mailbox to be set for await answer
transfers.
General:
Visual indications for Live Monitoring line key LED include the
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following:
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Red flashSetting up Live Monitoring Mode
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Red In Live Monitoring Mode (Station is available to receive
When the Live Monitoring key is assigned on a One-Touch or
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Feature Access key, the key toggles Live Monitoring On/Off.
When multiple calls are recording to the same mailbox, user can Live
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Monitor the first call only.
When you press Feature, Conf, Redial, Speaker, Answer (flashing
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key), or Line/DSS key (with assigned function), Live Monitoring is
canceled, and the key you press is activated.
Live Monitoring)
Electra Elite
Live Monitoring