Bosch AUTODOME IP starlight 5000i IR User Manual page 63

AUTODOME IP starlight 5000i IR
Nothing appears on the screen.
No video.
Picture is dark.
Background is too bright to see
subject.
Problem
No camera control.
Video is noisy or distorted.
Camera moves when attempting
to move other cameras.
No network connection.
Bosch Security Systems
Are the power cord and line connection between the
camera and monitor made properly?
- Check that the mains power to the power supply is
on.
- For IP-enabled cameras: Check to see if you have a
web page.
If you do, then try cycling the camera's power off and
on.
If you do not, then you may have the wrong IP
address. Use Configuration Manager to identify the
correct IP address.
If O.K., then:
- Check that there is 24 V output from the
transformer.
If O.K., then:
- Check the integrity of all wires and mating
connectors to the camera.
- Check that the Gain Control is set to High.
If O.K., then:
- Check that the Auto Iris Level is set to the
appropriate level.
If O.K., then:
- Check that the maximum Ethernet cable distance
has not been exceeded.
If O.K., then:
- Restore all camera settings.
Turn on backlight compensation.
Questions to Ask/Actions to Resolve the Problem
- Ensure that the LAN cable has good connection and is
secured.
- Refresh the browser and ensure that video is updated.
- Cycle the camera's power off and on.
- Check the integrity of all connectors and splices of the
Ethernet cable.
If O.K., then:
- Contact Bosch Technical Support.
- Check that the camera's IP address is properly set.
If camera's IP address is not set, then:
- Use Configuration Manager to confirm that two cameras
do not have the same IP address. If they do, change the
address of one of the cameras.
- Check all network connections.
- Ensure that the maximum distance between any two
Ethernet connections is 100 m (328 ft) or less.
User Manual
Troubleshooting | en 63
2023-01 | 1.3 |