Issue
The call duration is not
displayed on the Call
Control screen.
I cannot choose a line type
for a 3-party call ([IP]/[TEL]/
[PS]/[PC]).
Phonebook
Issue
I cannot add entries to a
phonebook.
I cannot make a call to
entries in the phonebook.
I cannot use the Outlook
phonebook.
Programming
Issue
I cannot program the unit.
After I changed the settings,
the changes do not take
effect.
Moving the mouse pointer
over
on the Main screen
displays [SIP Ext. No. is
empty].
Document Version 2010/02
Possible Cause & Solution
•
CPM was started after establishing a call.
→
Call duration is not displayed at the bottom of the Call
Control screen when the CPM was started after the call
was established.
•
[Line Selection] is not set correctly.
→
Check that the desired line is set before making a 3-party
call.
Possible Cause & Solution
•
There are 100 entries in the Unit phonebook.
→
The phonebook is full. Erase any unnecessary entries.
•
There are 300 entries in the CPM phonebook.
→
The phonebook is full. Erase any unnecessary entries.
•
The number of digits in the number of an Outlook phonebook
entry is more than 128.
→
You cannot call a number consisting of more than 128
digits.
•
The version of Outlook that you are using is not compatible
with CPM.
→
Only the following versions of Outlook are compatible.
–
Microsoft Office Outlook 2003
–
Microsoft Office Outlook 2007
Possible Cause & Solution
•
You are on a call.
→
Program the unit after finishing the call.
•
A call is being received.
→
The unit exits programming mode automatically when a
call is received. Program the unit after finishing the call.
•
The unit must be restarted before the new setting becomes
effective.
→
Restart the unit.
•
The SIP settings are not set correctly.
→
Set the SIP settings correctly.
→
Check that the SIP settings are correct.
Operating Instructions for Conferencing Phone Manager
Troubleshooting
Reference
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Page 15
Reference
Page 42
Page 42
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Reference
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Page 59
Page 64
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