Icd Group Features-Supervisory - Panasonic KX-NCP500 Manual Manual

6.5 [4-1-4] Wired Extension—Flexible Button
→ Type
→ Ext. No. / Floating Ext. No. (for Hurry-up)
6.13 [4-2-3] Portable Station—Flexible Button
→ Type
→ Ext. No. / Floating Ext. No. (for Hurry-up)
6.17 [4-3] DSS Console
→ Type
→ Ext. No. / Floating Ext. No. (for Hurry-up)
PT Programming Manual References
[628] Queuing Call Capacity
[629] Queuing Hurry-up Level
[630] Queuing Time Table
[631] Sequences in Queuing Time Table
[632] Maximum Number of Agents
Feature Manual References
6.1.3 Flexible Buttons
9.1.5 ICD Group Features—Overflow
12.1.2 OGM (Outgoing Message)
21.1 Capacity of System Resources
Operating Manual References
1.3.40 ICD Group Features—Manual Queue Redirection
9.1.7 ICD Group Features—Supervisory
Description
An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member's
status within the incoming call distribution group using a 6-line display PT.
Feature
Incoming Call Queue Monitor
Log-in/Log-out Monitor and
Remote Control
Document Version 2009-12
The supervisor extension can monitor the status of an incoming
call distribution group with the display.
Monitor: The supervisor extension can monitor the log-in/log-out
status of the incoming call distribution group members through the
corresponding DSS button light.
Remote Control: The supervisor extension can change the
status of the members by pressing the corresponding DSS button.
9.1.7 ICD Group Features—Supervisory
Description
Feature Manual 151