Password Forgotten - SMA SUNNY WEBBOX with Bluetooth User Manual

Basic of the Sunny WebBox
3.2.6 Password Forgotten
If you have forgotten your plant password, you can unlock the devices of your PV plant by means of
a Personal Unlocking Key (PUK). For every inverter and every Sunny WebBox there is one PUK for
each of the two user groups ("user" and "installer").
Procedure:
1. Request PUKs for inverters and Sunny WebBox.
2. Unlock the inverters with the PUKs via the Sunny Explorer.
3. Unlock the Sunny WebBox with the PUK.
Requesting PUKs for Inverters and Sunny WebBox
1. Download the PUK application form from the "Service" section at the download area at
www.SMA-America.com.
2. Complete the application form and sign it.
3. Send the application form to the SMA Serviceline:
– Send the application form by e-mail (see section 12 "Contact" (page 87))
or
– Send the application form by fax (see section 12 "Contact" (page 87))
or
– Send the application form by mail (see section 12 "Contact" (page 87)).
☑ The SMA Serviceline will check your application and send you the requested PUKs.
Unlocking the inverter using PUK
Unlocking several inverters using PUK
Each PUK can only be used for 1 inverter and 1 user group.
• If you requested PUKs for several inverters, you must unlock each inverter individually
with the corresponding PUK.
1. Log onto the inverter with the PUK using Sunny Explorer (see Sunny Explorer user manual).
2. Define a new plant password (see Sunny Explorer user manual).
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SMA America, LLC
User Manual