Dual-Lane Operation - HME ion IQ Operating Instructions Manual

Dual-Lane Operation

NOTE:
If you have an optional
MS10 Mode Switch,
placing the switch in the
Non-Dedicated position
allows headset operators
to hear alert tones when
a customer arrives in
either lane. Placing the
switch in the Dedicated
position allows an
operator for either lane
to hear only alert tones
for customers arriving in
his/her own lane.
If you do not have an
MS10 Mode Switch, use
the base station menus
to change modes. The
OPERATOR MODE
display on the base
station, must have the
dedicated mode set to
Ext to use an MS10.
NOTE:
In each lane, only one
headset operator at a
time can use the auto
hands-free feature. If
an operator attempts to
configure a second
headset, "System busy"
will be heard in his/her
headset.
When operating in the
AHF mode, changing
lanes is not possible.
If a headset is turned off
while in the AHF mode,
it will automatically be
reset for its previous
operating mode.
12
In a dual-lane operation, there are two lanes, with one order point
in each lane.
Hands-Free (HF) Mode
 With the headset power off, press and hold the volume-up ▲ and
B buttons while you press and release the PWR button to turn the
power on in the HF mode. The headset will remember this setting.
 As a customer enters a drive-thru lane, you will hear an alert tone
in your headset (single beep for lane 1, double beep for lane 2),
and you will be able to hear the customer at the speaker post or
menu board if that lane is selected.
 Touch and release the A1 button for Lane 1 or A2 for Lane 2, to
speak and listen to the customer.
 Touch and release the A1, A2 (depending on lane) or B button to
end communication with the customer.
 Touch and release the A1 button for Lane 1 or A2 for Lane 2, to
speak to the customer again.
 Use the volume-up ▲ and down ▼ buttons to adjust the
customer's voice level in your headset if necessary.
 To change lanes, touch and release the opposite A button.
 If a customer drives away from the speaker post or menu board,
the headset will stop transmitting.
Auto Hands-Free (AHF) Mode
 For Lane 1 operation, with the power off, press and hold the
volume-up ▲ and A1 buttons while you press and release the
PWR button to turn the power on in the AHF mode.
 For Lane 2 operation, with the power off, press and hold the
volume-up ▲ and A2 buttons while you press and release the
PWR button to turn the power on in the AHF mode.
 As a customer enters a drive-thru lane, you will hear an alert tone
in your headset (single beep for lane 1, double beep for lane 2),
and you will be able to hear the customer at the speaker post or
menu board if that lane is selected.
 Speak and listen to the customer without pressing any buttons.
 Touch and release the A1, A2 (depending on lane) or B button to
end communication with the customer.
 Touch and release the A1 button for Lane 1 or A2 for Lane 2, to
speak to the customer again.
 Use the volume-up ▲ and down ▼ buttons to adjust the
customer's voice level in your headset if necessary.
 If a customer drives away from the speaker post or menu board,
the headset will stop transmitting.
Push-To-Talk (PTT) Mode
 With the headset power off, press and hold the volume-down ▼ and
B buttons while you press and release the PWR button to turn the
power on in the PTT mode. The headset will remember this setting.
 As a customer enters a drive-thru lane, you will hear an alert tone
in your headset (single beep for lane 1, double beep for lane 2),
and you will be able to hear the customer at the speaker post or
menu board if that lane is selected.
 Touch and hold the A1 button to speak to a customer in Lane 1, or
A2 to speak to a customer in Lane 2. Release to stop speaking to
the customer (full duplex) or to listen to the customer (half duplex).
 Use the volume-up ▲ and down ▼ buttons to adjust the
customer's voice level in your headset if necessary.